TH
35-50 years of age | Experience level: first safari
Bad experience think twice book with Rajatour
Disappointing Experience – Poor Organization and Lack of Transparency
I booked a 9-day, 8-night trip to Kenya and Tanzania for a group of 6 people, and partially paid the deposit since February. The package was supposed to include all accommodations and meals throughout the trip. While everything in Kenya went smoothly, the experience in Tanzania was extremely disappointing.
• On the day we entered Tanzania, I was suddenly informed by RajaTour (the operator) that all our previously selected and confirmed hotels had been changed — without any prior notice. I was only told after we had already arrived in the country.
• The guide was unexpectedly switched to a new person who seemed confused and unfamiliar with the route. It took us 1–2 hours just to find the hotel on the first day.
• The hotels were downgraded, with the excuse that our original 4-star hotels were “fully booked”, despite our early reservation and deposit.
• For the last two days, the vehicle was changed from a proper 4x4 safari car to a small Toyota Noah — again, without any prior agreement. Not ideal for a safari trip, especially when traveling with luggage.
• On the final night, we were suddenly told that dinner was not included, despite the package clearly stating that all meals were covered.
I had to chase and negotiate with the operator every single day just to get the basics of what we had already paid for. It was exhausting and took away from the experience.
If you’re planning a trip and want peace of mind, I would suggest not to book with Rajatour.
This should have been a memorable and enjoyable trip — instead, we were left frustrated and disappointed. For the price we paid, we certainly didn’t deserve this kind of treatment.
ES
under20 years of age | Experience level: first safari
A brutal safari
We felt right at home, but surrounded by animals 😂 We saw tons of wildlife, including elephants just a meter away, lions, giraffes, zebras, buffalo, vultures, and even a hyena. It was an unforgettable experience, and everything was very well organized. A huge thank you to Rafiki Tembo Tours for making it possible!
(automatic translation from Spanish)
TH
35-50 years of age | Experience level: first safari
very bad
I had a very disappointing experience with Rajatours (Tanzania side). The coordination was extremely poor from the start — our itinerary was changed almost every day without clear communication. Hotels were consistently downgraded from what was originally promised. The package was supposed to include all meals and drinking water, but that was not the case. We barely had any drinking water during the day, and on some evenings, dinner was not provided at all.
What made things worse was the lack of transparency. We never knew which hotel we were staying in until late in the day, and they were always of lower quality than agreed upon. The worst part of the trip was when our group of six was moved from a proper safari vehicle to a small, cramped car simply because no guide was needed that day. Four of us had to squeeze into the backseat with our luggage on our laps — it was completely unacceptable.
This was not the standard we expected or paid for. Rajatours needs serious improvement in communication, logistics, and customer care. I would not recommend this experience to others unless the company takes meaningful steps to improve its service.
CH
20-35 years of age | Experience level: 2-5 safaris
We loved our experience with Karis ExpeditionsOur tour guide Knatona was so friendly and attentive.
Thank you to Saida who was always available and ready to provide us with all the necessary details. She also went above and beyond and took us to the Arts Market and ensured we were very well taken care of. We also had a great experience with Kantona, his positive energy made the tours so enjoyable. If I knew about Karis expeditions before I would have booked all my tours with them. Thank you so much to the great team.
CA
50-65 years of age | Experience level: 2-5 safaris
Top Notch
We did an 8 day Tarangire, Serengeti and Ngorongo Crater Safari and it was an incredible experience.
Safari Soles helped us organise out tour for 5 people and was very responsive to our needs, right from the beginning. All communications were very quick and efficient. Oken Alick was very helpful to us as we planned from afar.
We were well taken care of right from the airport. The accommodations were all more than we expected. We especially liked the luxury camps within the national parks. Our guide Baraka was very knowledgeable and generous with his time. We saw some amazing animals, gorgeous landscapes, and a vibrant African culture.
Our trip was everything we hoped for as a family.
I would highly recommend Safari Soles.
35-50 years of age | Experience level: first safari
Excellent services and guide at a very reasonable price.
Antonio Safaris provided us a great service right from the first response till the end of our trip. We booked a short 5 day Kenya Safari trip for a family of 3 and couldn't have been happier. Accommodation, communication and planning were all great and the trip was a good value for money.
Our guide, Evans, was very professional, knowledgeable, helpful and accommodating to our requests, especially with our 9 year old kid. We were able to find a lot of animals on our game drives and he took extra effort to show us a pride of lions on the last day as we were hoping to see one through out our trip.
We would definitely use Antonio Safaris again for our next east Africa adventure.
TW
20-35 years of age | Experience level: first safari
Excellent service and well-planned tour
I recently booked a 3-day tour with Serengeti African Tour covering Tarangire National Park, Ngorongoro Crater, and a 1-day Kilimanjaro hiking tour, and I couldn’t be more impressed with the entire experience!
From start to finish, the trip was exceptionally well-organized. The itinerary was thoughtfully planned to maximize our time at each destination without ever feeling rushed. Every detail, from transport to meals and park entry arrangements, was taken care of seamlessly.
Our guide was not only knowledgeable and professional but also passionate about the region’s wildlife and culture. Tarangire was breathtaking, filled with elephants, baobab trees, and incredible landscapes. The Ngorongoro Crater was a once-in-a-lifetime experience, and we were lucky to spot the Big Five in a single day!
The 1-day Kilimanjaro hike was the perfect ending to the tour, challenging yet rewarding, with stunning views and a supportive team to guide me along the way.
The entire trip felt safe, smooth and above all, memorable, especially for a female solo traveler. I highly recommend this agency to anyone looking to explore Tanzania with a team that truly knows what they’re doing. Thank you for an unforgettable adventure!
20-35 years of age | Experience level: 2-5 safaris
Listening and knowledgeable
We’re a family of five, my husband and I and our three kids and this safari was everything we hoped for and more. Starting from Mombasa, every part of our journey was thoughtfully planned. The level of detail and care put into this trip was just incredible.
From the moment we were picked up, we felt like we were in the best hands. The accommodations were absolutely stunning and comfortable, luxurious, and super kid-friendly. Our guide was not only knowledgeable, but incredibly patient with our little ones’ endless questions (and snack breaks!).
Amboseli gave us jaw-dropping views of Kilimanjaro (we saw the peak the next morning of departure, as we missed it on the first day there), and seeing elephants up close there was unforgettable. Tsavo East and West were wild in the best way with red-dust lions, sunsets that didn’t feel real, and the kids still talk about the giraffes at the waterholes.
This wasn’t just a holiday, it was a memory we’ll carry forever as a family. Seamless service, amazing value, and such a deep respect for nature throughout the trip. Highly recommend for any family looking for something truly special.
IT
35-50 years of age | Experience level: 2-5 safaris
Vero organised
The communications was incredible: if I need something, they answer me in a very little time.
Also the trip was vero good: the guide it was really very knowledgeable and friendly.
CN
20-35 years of age | Experience level: first safari
wonderful
We are now at the airport, getting ready to return to our home country. These seven days of journey have been extremely enjoyable. Ali and Ken have been highly conscientious and responsible. During these days, we've witnessed cheetahs hunting, lions hunting, elephant herds at the foot of Mount Kilimanjaro, and so on. We've seen all the "Big Five" in Africa. We're really lucky, and we don't even want to leave this place! Once again, thank you, Axis Africa. If there's an opportunity, we'll come to Kenya again, and we'll still choose you! You've done an excellent job! I'll recommend you to my Chinese friends who want to come to Kenya!