DE
20-35 years of age | Experience level: first safari
Not customer-oriented, only interested in own profits
Starting with the positives:
* Our driver exhibited exceptional friendliness and punctuality throughout the journey.
* We were consistently provided with excellent vantage points for capturing wildlife photographs.
* Despite encountering dangerous traffic conditions, our driver drove safely, though it's worth noting the necessity for functional safety belts within the vehicle.
However, handling of unforeseen circumstances by Meektrails Safari, particularly regarding our delayed arrival:
On the downside:
* Meektrails initially suggested omitting a day from our Masai Mara itinerary, a significant disappointment given its prominence in our plans and its associated cost, with no reimbursement offered.
* Contrary to their stated cancellation policy guaranteeing full refunds in such situations, we were informed that refunds were not feasible due to upfront payments for accommodations and entrance fees.
* During the safari we saw that these fees were typically paid upon arrival, contradicting Meektrails' explanation.
* Following considerable negotiation, Meektrails agreed to adjust our itinerary to two full days in Masai Mara, yet failed to compensate for the activities and accommodations we skipped.
* Additionally, the promised sightseeing activity in Nairobi on our final day was abruptly canceled without prior notice, leaving us feeling fooled
In conclusion, we recommend you to recognize the potential for abrupt changes in plans during such excursions. However, Meektrails' failure to stick to their refund policy and their apparent attempts to prioritize their interests leave a negative impression. Regrettably, we cannot recommend this agency.
under20 years of age | Experience level: first safari
I would do it again!
It was an amazing time! Everything was planned well and we could enjoy our Safaris. The service was perfect and everyone welcomed us nicely. Thank you for this gorgeous adventure - it was really worth it!
HU
35-50 years of age | Experience level: first safari
The organizational work is done well
We paid for a 5-day safari, but others in the minibus paid for 7 days. The first 4 days were together and we said that we would not go further to Amboseli National Park. After a frightened look, the driver called and found out that my family was being taken by another car.
We received special help in buying train tickets and getting to the train station.
I hope to see you again!
The national parks are wonderful, they exceeded all my expectations. Fantastic adventure, and we got an extra experience for free: Getting stuck in the mud with a minibus.
under20 years of age | Experience level: 2-5 safaris
It was amazing, adventure and you can just enjoy it
It is definitely worth to experience this trip. The service is very kind and caring. And the guided tours are amazing.
50-65 years of age | Experience level: first safari
Amazing Journey in Tanzania
Our safari in Tanzania was an amazing dream come true experience and it was mainly because of our guide Godfrey. He drove us to find so many Wonderful animals. He was very professional and friendly and quick to answer questions and give relative information.
We will do it again,
Thank you
GR
35-50 years of age | Experience level: first safari
Good organisation of the whole trip, quick problem solving, great value for money, always reachable
We found the whole trip good organized. One small problem that occured was solved immediately. The lodges were great (clean, with amazing view, tasty food and very friendly staff). Especially perfect was our safari guide Fadhil David. I was amazed by how great he was at spotting animals hiding, that we would never have noticed alone. He gave us many informations during the safari about the different animals that we met. He was funny, concerned, he gave us the time we needed to take our photos and did not rush us at all, his driving was careful and in total he made our safari an amazing experience!! Many thanks!! Serengeti-smile and Fadhil will definitely be my choice for my next safari!!!
20-35 years of age | Experience level: first safari
Incredible
The tour was wonderful. Our guide was knowledgeable about all the animals and helped us spot them.
Fantastic experience!!!!
IT
35-50 years of age | Experience level: 2-5 safaris
Magic Tanzania
We just finished a breathtaking safari in Tanzania with Abie and I couldn't be more excited to share my experience! Abie was an exceptional guide and travel companion, always attentive to our needs and desires.
From the immense plains of the Serengeti to the spectacular landscapes of the Ngorongoro Crater, every moment was magical. We were lucky enough to spot all the Big Five.
The lodges and campsites that were chosen for us were simply incredible, offering comfort and luxury immersed in the African wilderness.
We can't wait to return and experience more unforgettable adventures with you. Thank you for making our trip so special❤️
(automatic translation from Italian)
BR
35-50 years of age | Experience level: first safari
Amazing experience! Big five and all!
The experience was great from the beginning! We were guided by Ezekiel which was so patient and helpful. He made his best to give us an amazing experience, explained a lot about wildlife and culture. Besides he’s an excellent person, making the experience very pleasant.
We were also accompanied by James, a amazing cook, that did a numerous of delicious dishes, so good seasoned and presented.
The program we were offered was perfect, the car conditions were good and everything exceeded our expectations.
At the end of the tour, since our flight had changed, we were offered a hotel room for a shower and some rest before the transfer to the airport.
BR
20-35 years of age | Experience level: first safari
Suricata Safari are the best!
We took the 7-day tour with Ezequiel and James!
The experience with Suricata Safari was great! They were very helpful and kind throughout the experience, from scheduling to the end of the Safari.
The tents we used at the camp were quite comfortable too!
Ezequiel is a very charismatic, kind and fun guide! He is very intelligent and was always willing to reach the best spots to ensure the best view of the animals. We got some great photos and saw the big 5. I definitely recommend Ezequiel as a guide!
James cooks wonderfully! Every day we had fresh, healthy, tasty and very filling food. Furthermore, he is very kind and made all the difference in our experience! You will definitely be surprised by it!
In short, I highly recommend Suricata Safari! I wish you much success!