20-35 years of age | Experience level: 2-5 safaris
Fast corrective action by Matoke
We organized a four day gorilla tracking in Uganda with Matoke. We left Kigali and drove to Rushaga, where we tracked one day and another day we tracked at Nkuringo. If your budget allows, we would highly recommend doing two days gorilla tracking. Our hotel in Uganda was Gorilla Safari Lodge and it wasn’t anything to write home about.
The problem was that Matoke subcontracted transportation to the lodge and the lodge took the outsourcing a step further and hired another company. This third company sent us a driver that could not communicate in neither English or French and had never been to the lodge. We got lost on the way. The lodge did not have a meal ready when we arrived. The driver never wore a uniform and when we met he did not even know the names of the people he was meant to pick up. On day two, our driver was nowhere to be seen and had to be called by the lodge. He eventually came to pick us up and drove us to the wrong entry point. Someone from the hotel had to get in the car with us to take us to the right place. Frustrated with the two days, we wrote to Matoke and the corrective action was decisive and swift. They were unaware that the hotel had outsourced our driver to another company and that they had sent an unprofessional and inexperienced driver. They immediately sent one of their own drivers, gave us a complimentary massage each, covered our laundry bill and were quick to follow up on how things were doing.
I’m happy to say the story ended well and our Matoke driver was everything driver one was not: he was polite, knowledgeable, spoke English, and knew how to get to our destinations. We felt in good hands with him. Matoke was apologetic and responsive, which we appreciate. Our only recommendation would be to choose outsourcing partners more carefully and ensure that if other companies provide one of their services, it is done with the same Matoke standards.
DE
20-35 years of age | Experience level: first safari
Many good things and a big negative
-We stayed with the owner of the tour, John, in his Masai house in the Olalaimuitek village for 3 nights which was in total a cheap and different/nice experience like living one of them wihout electricity and water in nature. As we arrived there at night, we had some problems with the driver who dropped us, John was very nice and calming us. The bed was very comfortable but without a mosquito net. The food prepared at home was delicious. One day we climbed up to the hill with his brother, he was a nice person. There were lots of children in the village, we and they were very happy to meet, play with them and take photos together.
-So about the safari, we planned initially a 2 full day safari tour. Since the price John offered us was good, we decided to do it with him. He doesn''t have his own 4x4, so it is kinda getting let from another person. On the first day we had a driver which was ok. And on the second day the actual owner of the car was driver. John was practically a guide there in the car on both days. Safari itself was nice, they were trying to find animals and going near and waiting for us to take photos. But here comes the big NEGATIVE on the second day. They told us that we will go to the 'deep parts of the park to see cheetas which we couldnt see on first day. What practically happened was, we went to another gate (Sekenani) after half an hour drive, instead of the nearest one (Olalaimuitek). The owner of the car told us that he is also working and living near that gate. So he knew a way to enter the park without passing through the gate, went basically though the quarters and didn´t pay 160 dollars in total, which they took from us to pay to the enterance. When we asked about it, they told that there was a line at the gate and they would pay it when going out. When we left the park after 3 hours through the same path, we asked again about the tickets. Then they -mostly the driver- started to find some excuses and lies about it. It was so irritating that we insisted on to get the tickets. Finally when they understood that we won't give up, they decided to drop us home and told that they are going to the other gate to bring us tickets. We wanted to go together, but the driver told us that 'it is forbidden for us to stay outside at that hour'' and refused. It was 7 pm and the gates were closed. Of course they couldt get any ticket and it was anyway not possible to get it for an early hour. So they found solution in buying us a new ticket on the next day with the money which we gave them before. In that way we had a free enterance for the third day which was actually good for us. But we payed them for the third day for the car again, so they profitted anyway. It was extremely irritating to feel that they are trying to fool us so cheap (and also their own community and villages, since a part of the money goes to them when you pay normal enterance on the gate).
-Again about the stay, the only negative thing for the home stay was that, people who were preparing the food were waiting in front of us and looking at us while we were eating. They were telling us that they would eat after us but at the same time were telling that all the food on the table belongs to us. So we didnt feel comfortable to finish the food of course. Sometimes the food was big enough for mayn people but sometimes not. Tried to solve the problem with communication but it was not very succesful. But i am repeating again, the food was very delicious and another plus for it, that they prepared all without a tap and practically any kitchen, incredible! Maybe this feedback can be helpful for them to make it better.
-So for the home stay i'd give 5 stars. For that issue on safari 1 star despite the good things. In total 3 stars. I am sorry for that, since i know that John is actually a warmhearted person but I hope this will not happen to anyone again in that way.
US
35-50 years of age | Experience level: 2-5 safaris
Review about Lake Manyara National Park by Beth
It was rainin and one of the rivers flooded so we were unable to access a large portion of the park it seemed. It is heavily forested which made it difficult to spot wildlife, but still very beautiful.
20-35 years of age | Experience level: first safari
It was so nice traveling with Jambo kenya tours as it was my first time I enjoyed the trip
The services were nice booking was oky and i will use it again for my trip
BR
50-65 years of age | Experience level: first safari
Review about Greater Kruger by Eden Fontes
I didn't see so many wildlife as in Kruger and Addo, maybe is just not so lucky in the time, because same reports a few weeks later were very nice.
BR
50-65 years of age | Experience level: first safari
Review about Blyde River Canyon Nature Reserve by Eden Fontes
Scenery is fantastic, but the long trip is a disadvantage.
BR
50-65 years of age | Experience level: first safari
Review about Balule Nature Reserve by Eden Fontes
I didn't see so many wildlife as in Kruger and Addo, maybe is just not so lucky in the time, because same reports a few weeks later were very nice.
Scenic zero big 5
Beautiful but a complete lack of animals in the Big 5 section...not even common animals.
AT
65+ years of age | Experience level: over 5 safaris
I get what they offered. Payment platform is not working
Delayd Tour start do to complicated payment process. Reachead Lodge in night time. Ichumbi Lodge - nice place to stay closed to the park entrace. Gorilla Treck was fantastic - face to face with the Silverback.
Comment to the Ichumbi Lodge - beautyfull location, food is god.
Big minus ➖ personal does steeling. Minus ➖ Driver Innoncence knowes about this. Did not inform me to be carefull. This Evenening we where only 3 guests at this place.
CA
50-65 years of age | Experience level: 2-5 safaris
Very pleased-Baboon Budget Came Through with some Compensation For changed itinerary in Tanzania.
I wrote a review for my tour in March 2018 and this is my followup to it. Baboon Budget Safaris was honorable in compensating me for the change in itinerary in Tanzania. I also found out that the Tanzanian part of my tour was in the hands of another operator and it would seem this tour operator is no longer being used by Baboon Safaris due to the poor service they provide to clients, I am very glad to hear this. Baboon has pretty good reviews, so I was very shocked with my tour in Tanzania. It would be wise I think to verify if you are being handed off to another tour operator in the future, then, we, as tourists are able to research that company too. I was unable to edit my previous review unfortunately, so I have done this update.
I appreciate your efforts Mr. Dennis, and thank you again for the compensation.