NG
20-35 years of age | Experience level: first safari
Awesome Tour Guide
Robert was an excellent tour guide. Very friendly and kind.
Excellent experience, everything on time and as planned, friendly service, the best.
Ruth was excellent with all the arrangements. Eddie, our guide, excellent driver and host was the best, friendly, knowledgeable and everything was on time and as planned. The gorrila trek being the highlight, as well as the chimps visit. Ticked many off my bucket list, incredible time. Will definitely recommend them and use them for future trips. Thanks, I had an awesome time. Food and accommodation on the budget option was beyond expectations. Great overall experience.
FI
20-35 years of age | Experience level: first safari
8-day game safari
I did an 8-day game safari tour with Empirical Tour and Travel across the amazing land of Rwanda. As a white female solo traveller I was very pleased with the way this travel agency handled all the little details of my travel. Accommodations were nice and transportations between destinations were smooth. Eraste and Joseph made me feel safe and comfortable the whole journey. With their travel plan I was able to experience Rwanda as a local, which added priceless value for this trip!
IN
20-35 years of age | Experience level: 2-5 safaris
Best team to opt for.
The entire experience was outstanding and could not have gone better. It was our first time in Nairobi and we thought we were going to be overwhelmed. Norine Forbes Safari took care of everything. The personalized attention from the pick up to security to checking in was much appreciated. It was like we were the only people in the world--it was a smooth, stress-free journey.
SA
20-35 years of age | Experience level: first safari
Outstanding
They were so helpful and always ready to assist whenever i needed something
ES
35-50 years of age | Experience level: first safari
Very good response and experience
I had a Tour through 5 different cities in Africa and all the flight and hotel bookings where organized by Crystal tours, Grace Mutiri was my agent and she was always available to add extra services if needed such as airport transfer or to make any change. It was great to have this support in my busy schedule.
DE
under20 years of age | Experience level: over 5 safaris
PT
35-50 years of age | Experience level: first safari
competent
Communication was very simple from the first day, Jorge always helped me, responded quickly to emails, helped me to get the visa. the guide is an excellent driver, I managed to see all the animals I wanted. he was a driver, photographer, guide, and translator. excellent job
35-50 years of age | Experience level: over 5 safaris
Professional, personable, and attentive throughout planning and during the safari.
Shanjoy was a joy to work with as they provided timely responses to our questions and provided excellent recommendations on destinations and accommodations. Patrick, the owner and our guide, did a phenomenal job. He got us to so many amazing animals while providing tremendous insight that helped us understand what we were seeing. He actively engaged our children (ages 9, 12, and 15), flexed when our family's needs and the itinerary conflicted, and showed true enthusiasm as he shared the people, land, and animals of Kenya with us.
A huge part of our trip going so well was the care given to my daughter's dietary needs. Since she has celiac disease (has to eat 100% gluten-free), Shanjoy advocated for her when booking hotels and upon arrival. After eating at five different hotels, she did not get sick once and always had multiple options. All the chef's were quite knowledgable about where gluten tends to hid and responded graciously to our questions. They even preparing some things separate so she would not have to miss out (dessert wasn't cut fruit every single time). I put this down to Shanjoy's proactive approach and their knowledge of what hotels could accommodate her dietary needs.
Our trip ended with hugs and a sincere sense of saying goodbye to a new friend.
CA
35-50 years of age | Experience level: 2-5 safaris
Good tour at reasonable price
Overall we were pleased with our tour of Ngorongoro crater. Our driver/guide arrived as scheduled and he spoke good English. He adapted as needed based upon the weather (visiting the overview at the end since fog covered in the morning), and worked with other guides to find various animals. We saw plenty of animals including rhinos which we had failed to see on the other two safaris we had done. He also stopped at two gift shop areas on the way back to Arusha which was a bonus.
We only have two complaints. First, we had been told that we could pay be credit card but during our meeting the day before the tour, they were asking for a portion of it to be in cash. We were unprepared since they had told us credit card when we had booked weeks in advance and then also asking again the day before. If they had simply told us they wanted it to be cash, we could have been better prepared for it. In the end, we gave less cash than they wanted and they let us pay the rest of it by credit. Secondly, the lunch had mixed reviews by our family. It was a lunch box and overall it was pretty good, but a few of the foiled cheese wedges were all moldy when opened. We had stopped to get the lunches on our way out from somebody so I don't think the lunches are made by them, but they may want to consider a better supplier.