DE
Reliable communication, good prices, helpful and honest staff
The communication on WhatsApp or other media works fast & smoothly, prices and tour packages are very fair and flexible.
Moreover, the staff as well as the Safari drivers are always willing to assist with further support (e.g. transport to hotels, aiport etc.) and to make the best out of your Safari experience.
All in all are the tours with Bluerange highly recommendable!
RU
35-50 years of age | Experience level: first safari
Our 2 best days in Tanzania ( Private tour for 3 persons)
It was a very great adventure with great service and very good logistic organisation . Highly recommend comparing with price and scope of service we have investigated before choosing that Company , all agreements and the expectations were took in attention and provided . Thanks a lot
20-35 years of age | Experience level: first safari
The trip with starvel safaris exceeded our expectations.The customer service was excellent
Customer service was excellent...very organized trips and quality service
SE
20-35 years of age | Experience level: first safari
Great experience
Exceeded expectations
John is a great guide that did everything in his powers to give us a good experience
Zebra Plains is a highly recommended lodge
US
35-50 years of age | Experience level: first safari
Gorilla Habituation Experience with Elias
We were picked up by our amazing guide Elias. He was incredibly welcoming and knowledgeable. We traveled about 9 hours to the Rushaga Gorilla Lodge. We were happy to have great meals with Elias while he gave us further insight into the gorilla trek. He took us to the trailhead to begin our journey to visit with a gorilla family that they have been working with for around a year and a half. We were in great hands with a group of five people including a guide, two trackers, a researcher and a soldier. The hike was arduous, but absolutely worth it! We were able to observe a family of eight gorillas for around three hours, following them through the forest, watching them eat and play. It was incredible! We were beyond impressed with our experience and would highly recommend this program to other travelers. Uganda is such a special place with lovely people!
GR
35-50 years of age | Experience level: first safari
Accountable & Experienced
I used “Malengo Tours” services on January 2020 while visiting Tanzania with a group of friends. We planned everything the last moment but this didn’t seem to be a problem for Malengo Tours. They managed to arrange everything. They proved to be very helpful and with a lot of experience in providing tour services. Bakari, my main contact, is a professional who you can trust without a doubt. Whatever he will say, he will do it. He will be there for you showing his true interest in offering a good service and making you feel satisfied. He can assist you in any issue you may face while travelling. He was also proactive which proved to be very helpful. He was always communicating with me and I could call him with any questions whenever I wanted. If he was unable to answer, he called back and responded extremely fast. I totally recommend Malengo Tours. Thank you for everything you did for us. Without you we wouldn’t be able to do all these visits and different tours.
20-35 years of age | Experience level: first safari
Amazing experience, our guide was lovely and Kenya is unreal.
The communications all throughout the process were excellent. Derrick was extremely helpful and pleasant through email and in person. Our guide Sammy was a very experienced driver and knowledgeable guide. He was on top of what was happening all throughout the parks through his van's radio, so he managed to get us close to animals that were normally quite difficult to catch. He said we were quite lucky but I know part of it was his proactive and alertness of his environment. While we were there it rained most of the time, but this was no obstacle for us to have a great time, as our guide knew how to safely and surely navigate the muddy roads. He was also very pleasant and interesting to talk to. The hotels they booked for us were enjoyable, especially Lion Hill Lodge in Lake Nakuru. Overall this was an amazing experience thanks to Travel Waves Safaris, 100% recommend!
35-50 years of age | Experience level: first safari
Perfect Safari Experience!
Tom and the team at Wayfairer Travel did an excellent job listening to what my wife and I wanted in a safari experience and delivered on our expectations. I plan on recommending their services to my friends, family and colleagues.
We ended up staying at a small camp in the Timbavati Game Reserve. On safari, we were able to see the Big Five game animals and were treated well by our driver and tracker. For one morning, we got out of the jeep and tracked giraffes. It was an amazing experience. In terms of the lodge itself, the food was at a very high standard, the rooms were beautiful, and we had a view of the game reserve from our pool (imagine watching giraffes and elephants cross and open field a few hundred meters away... amazing!).
If you're traveling to Africa and plan on going on Safari, reach out to Wayfairer. They'll deliver on everything you're hoping for.
US
35-50 years of age | Experience level: 2-5 safaris
Ken stole our money and is lying about it to other customers
My boyfriend and I booked a 4-day Gorilla and Chimpanzee safari with Ken that was supposed to take place from November 10 – 13. We paid $2608USD upfront for the pair of us for this tour. You can find my boyfriend review about the tour, and the fact that Ken did not provide the services nor a refund below. I am writing this review to warn other travelers that Ken is lying about the facts surrounding the review. We have been contacted by numerous other travelers who told us when they questions Ken about those reviews that he had some sort of excuse that showed it was our fault. We have heard that we actually booked a Congo gorilla tour instead of Uganda, and refused to go to Congo when we arrived. We have also heard it was something to do with ebola. This is a lie. You can see the attached image where we have in writing Ken stating what we were supposed to receive, and what we did not get. We also have a video confession from Ken we are happy to share. Since posting our review we have heard of dozens of other people who are dealing with similar issues with us. DO NOT BOOK WITH THEM! They also have another safari company called Hakuna Matata Safaris.
CA
20-35 years of age | Experience level: 2-5 safaris
Ken stole our money
Hakuna Matata Safaris is run by the same people who run Congo Discovery Safaris. A quick look at their recent reviews makes it evident that this is not a company or group of people you want to trust. Below is my review on Congo Discovery Safaris. I can tell you that I have had already multiple people reach out to me asking about my review because when they asked Ken about it Ken made up some sort of excuse. Ken told someone that I wrote a bad review because I originally booked a Congo Gorilla trek and then demanded it be changed to Uganda when we arrived. I have also heard it didn't happen because of ebola. Both of these are lies. If anyone wants evidence I am happy to share both my WhatsApp chat history and also a video confession from Ken that states what he did not provide us, as well as the money he owes us. You can contact me through my review of Congo Discovery Tours on Google or TripAdvisor
My girlfriend and I booked a 4-day Gorilla and Chimpanzee safari with Ken that was supposed to take place from November 10 – 13. We paid $2608USD upfront for the pair of us for this tour. Ken failed to deliver all aspects of this tour. We were supposed to receive a refund in person in Kigali on November 13, but Ken showed up with no money. He then promised to refund us by November 20, but there was nothing. On November 27 we were supposed to get a full refund, instead we received a partial refund of $570CAD (we live in Canada), about $430USD, but we are still owed $2178. We were then told December 6 that we would receive the rest of the money, but nothing came.
When we first met Ken in Kigali we had some questions about a few recent negative reviews he had written about his businesses. He had excuses for every one, and how the client was wrong and trying to slander him. We gave him the benefit of the doubt, and we were wrong. Do not book with Ken or any of his tour companies.
He stole money from us, he has waisted countless hours of our time, and he does not take responsibility for any of it - it is always somebody else's fault. Reports regarding Ken and Congo Discovery Safari Company Limited (incorporated in Kampala on September 19, 2018) are being filled with both the Rwandan and Ugandan Tourism boards in hopes that other travelers do not have to endure what we had to endue in dealing with Ken and his company.
