20-35 years of age | Experience level: first safari
Trip of a lifetime!
I did lots of research prior to picking a tour agency for our safari trip, I did speak to two other agencies but in the end I’m so glad that we picked Sun Up! Chris was great from the beginning, giving me all the information I needed and answering all of my questions (I had lots)! When I suggested places to stay he was happy to offer his opinion and make what we wanted work in the 8 days, even though we left booking until quite late to go in the peak period!
Chris came to meet us at our Nairobi hotel with our driver Paul and from day one Paul was amazing, yes we were adventurous picking to visit Masai Mara, Lake Nakuru, Samburu and Ol Pejeta, but we’re so glad we did! I never could have believed we’d have such an amazing time and see such a wide variety of animals. From day one we’d seen 4/5 of the big 5, and we were lucky enough to see two separate wild dog packs. Paul had true respect for the wildlife and was able to teach us so much about the beautiful wildlife Kenya is blessed with. I'd question some of the other drivers and companies that I saw intruding on the animal's space, and for me, it was so important to have someone that cared, after all without the wildlife many people wouldn't have a job, so it is there to be respected and preserved! We gave up waiting patiently from afar for a Wildebeest crossing when hoards of cars turned up to block the way to river!
The driving never seemed too long, and Paul stopped off at all of the viewpoints on the way. I’m glad we moved around as staying in one accommodation could have got a bit repetitive in terms of food and scenery. Ol Pejeta house had amazing food, and although I was sad I’d missed out on availability at Sweetwaters I’m so glad Chris convinced us to stay here, a welcome change from the tented accommodation. My advice would be to pick a tented option as well as something more plush to get the full experience.
This really was a trip of a lifetime for my Mum and I - animal watching, a Masai village visit, picnics in the bush, bush walks and the hospitality of everyone we met, we had the most amazing trip and it wouldn’t have been the same without our driver Paul, thanks to Chris for arranging such a great trip and a great driver - turned friend.
If you’re thinking about booking with Sun up, just do it, you won’t regret it one bit. We will definitely visit again!
FR
20-35 years of age | Experience level: first safari
Amazing safari with Our driver Charles and our guide Joseph at karen blixen camp!
We went for safari for 3 days in JUly, we stayed at karen blixen Camp , our driver/guide was Charles (and Joseph from karen Blixen camp)
They were both very kind with us, we saw a lot of animals and beautiful scènes, thank a lot to them
Also Pauline was very good in explanation before the trip and very kind to us.
Every bod at karen Blixen camp was very sweet to us, thanks to them!
I recommand natural world kenya safaris a lot!
IN
Here we booked 8 days tour with this company and already deposited 1200 dollars but yet co not reply
Dear sir,
As we are booked a 8 days nairobi-masaimara-naivasha -amboseli package with
Kenya walking survivor , and we transferred the fund of $600 for two times
But that mr otieno not gave us any confirmation voucher , nothing is from your
Side , so I booked this package from sufari booking.com site,
So please we want a immediate answer of this.
My transaction summary is as follows:-
This is my bank statement
2 27/07/2019 29/07/2019 irm/[email protected]/owrem/20190
727****4 43,327.26 48,861.58
3 28/07/2019 29/07/2019 min/icarcsbiepa/201907281303/7**083
/ 400.00 48,461.58
4 29/07/2019 29/07/2019 irm/[email protected]/owrem/20190
72***48** 43,207.04 5,254.54
Here I attached my bank remittance statement for two times, as first transferred mr.
Kind regards
Mr.Otieno lysaniash
Kenya walking survivors safaris ltd
Box 746 naivasha-kenya
Its not a joke my total 1200 dollars are debited from my account and nobody was give any neither reply
My mail nor answering my voice call and video call also. Its very very serious matter, basically we are
Also tour operator in all over india, so if you are not take any action after this mail then I will try another
Method. So please avoid this and reply me urgently.
Here is my full and final request to all of you that please give me immediate reply,
Else I have to go and launch an action against all of you, against cheating to tourist,
Thanks
Dr Girish Bapat
CH
20-35 years of age | Experience level: first safari
Fantastic Experience in Kenya
---Short version---
We did a nine-day private safari in Kenya and a one-day Nairobi tour organized by Monkey Adventures. We enjoyed every second of it and we are as satisfied as we can be. We totally recommend Monkey Adventures for their kind and professional staff, their flexibility, their punctuality, and their good prices.
---Long Version---
Planning Phase:
After sending the first inquiry, we received a reply very quickly from Arvind. He was a tour consultant at Monkey Adventures who helped us to plan the tour. The whole process took place via emails. The response time was low and some days we exchanged several emails. The planning was exactly as I wanted to be. The itinerary was flexible and up to us and Arvind provided us with the necessary recommendations regarding the order, the number of nights at each national park, etc. For choosing the accommodations, they provided us with several options. We were also free to choose any other camps, lodges, and hotels that we wanted. Generally, it was a smooth process and I was very satisfied with the resulting plan.
After finalizing the itinerary, we were communicating with Nyani. We paid the initial 30% and were about to pay the rest one month before the tour starts. Our tour was half in Kenya and half in Tanzania but unfortunately, our Tanzanian visa got rejected due to a new rule which we were not aware of. Monkey Adventures provided us with invitation letters and also tried to help us with our visa application from their Tanzanian office. Nothing worked out. Less than a week before our tour starts we had to cancel the Tanzanian part of our tour. Again Monkey Adventures helped us to extend our Kenyan part with three more days.
Safari Phase:
We met Fauziah from Monkey Adventures office and Richard our safari guide on the morning of the first day of our tour at the hotel we were staying in Nairobi. After finalizing the payment and having a short briefing session we hit the road with Richard. Richard was very experienced. He was very cool and patient and easy to communicate with and passionate about what he was doing and knowledgable about the wildlife of Kenya. We enjoyed the entire nine days that we were with Richard going to Masai Mara, Lake Nakuru, Amboseli, Tsavo east and Tsavo west.
Beach Phase:
Richard dropped us at our hotel in Mombasa on the last day of safari. We planned the beach phase ourself without Monkey Adventures but if I would do that again I would ask them to plan this part too. We only asked Fauziah to plan our trip from Mombasa to Nairobi. She and also Richard recommended us to take the train. We accepted and we are happy with this decision. Fauziah arranged a ride from our hotel to the train station in Mombasa. She bought us the train tickets and arranged a ride from the train station in Nairobi to our hotel. Everything went as planned. The cars were nice and the train was as comfortable as they already told us. Fauziah was so caring that she called the drivers to check if everything was fine.
Nairobi day-tour:
The next day Sami (sorry if the spelling is not correct!) from Monkey Adventures came to our hotel and picked us up for the Nairobi day tour. He was a very calm and nice guy. He helped us to plan the day based on our limited time. We enjoyed the day and he dropped us at the airport in the end. Fauziah called us to get a feedback of the whole experience. We flew back home with lots of awesome memories of Kenya, friendly and kind Kenyan people, and their amazing wildlife.
Thank you Arvind, Nyani, Fauziah, Richard, Sami and the rest of the Monkey Adventures team that made this possible!
35-50 years of age | Experience level: 2-5 safaris
Magnificent
MAGNIFICENT!!
The 06 days safari was the best experience i ever had in Kenya with Citrus Tours. The game drives were just on a different level with very professional guide, Geoffrey was very informative and the stuffs were very helpful and very patient. I surely recommend this Company and am looking forward to be back!! Thanks!!
35-50 years of age | Experience level: 2-5 safaris
Amazing customer service team on the ground
Their understanding of the timing and locations of where the animals were, was useful as we managed to see the big 5 animals, especially the leopard which is rear to see. Thanking you all for such a wonderful life experience we had. Tarangire and Zanzibar was an exceptionally historic for us.
AT
20-35 years of age | Experience level: first safari
WHAT IS HAPPENING?
Safari is supposed to start on 29th August, trip got cancelled today. What is happening? What is there to be done? What are all of you doing now? How and where to apply for a refund and how can we make complaints at the police?
Shame and horrible treatment of tourists.
SE
50-65 years of age | Experience level: 2-5 safaris
Diappointed and feel robbed
The company took money and disappeared. I booked in July, they should not take my booking if they had troubles, I should arrive on September 6. I was in contact with them about visum just last week, today got message that they got troubles. Terrible. I don not know if I got my money back. I see that there are many others in the same situation.
I do not know what to do.
BE
35-50 years of age | Experience level: first safari
Must be the best Tour Operator in Tanzania
We opted to go on our safari with Vervet Tours and Safari is a travel agency based in Tanzania because they had many positive reviews that they provided excellent services. I communicated with Rachel, with whom I made all plans prior to the trip. She was flexible and she tailored the trip to all my requirements and had Melkiot, our guide, waiting for us at the airport. Melkiot drove us from the airport to Rivertrees Inn where we spent our first night in Tanzania .
Our 6 days safari took us to Tarangire NP, Ngorongoro Crater and Serengeti NP. Melkiot spotted a lot of animals during the game drives and was very flexible to our wishes and needs. My wife’s birthday found us in Serengeti, during dinner staff from Lemala Mara surprised us with a birthday cake and staff singing the birthday song, I later found out that our agency had paid for the cake!!!. That was an excellent touch
Thanks to Vervet Tours and Safaris for the incredible experience we had in Tanzania.
BE
20-35 years of age | Experience level: first safari
Very nice safari with great guide
Communication:
They replied to my emails quickly, and the information was precise. I guess it is for all safaris, but one should know that when it is said 5-days safari, we only had 2 complete days of safari (because we had to do the journey from Dar to Selous, and then from Selous to Mikumi, and then from Mikumi to Dar).
Also, we weren't told that we had to pay only with US $ from 2009 and after. It is better to know, especially when you come from Europe, where we had ordered some $US, and some bills were even before 2000.
The tour operator was very convenient, we had agreed to pay for the safari when we would arrive in Dar Es Salam, but as we were lost in the city, they offered to come directly to our hostel the day before the safari to get our money. It was pleasant.
Service:
Good car, and our guide Matata (Leopard) was so nice. He was very kind, he knew everything about all the animals we saw, he was always on time, spoke English very well. he was the perfect guide for us.
Food: the food in the lodges was ok, but the food we had for the lunch outside were not tasty.
Water: sufficient water bottles were provided.
Lodges: the first lodge in Selous was ok, the water in the bathroom was cold and we had electricity from 6pm til 10pm. The food was good. The second lodge in Mikumi was great, I think we were upgraded. There was a swimming pool, a fireplace and everything you need. But when I made the booking, I was not really asked what kind of lodge I preferred. It would be better if I had be given all the options with the different prices, for me to choose the money and luxury I wanted to use for the safari.
Thank you again Matata!