20-35 years of age | Experience level: 2-5 safaris
My overall expirience was pretty good. They offered all that was promised.
Everything was excellent! It's one of a kind that fulfils their promise. I was never disappointed.
20-35 years of age | Experience level: 2-5 safaris
Gorilla trekking with Encounter African Safaris
The Safari met nearly all of my expectations. The traveling went smoothly, the company was amazing, and the gorilla experience was astonishing! I of course only wish we could spend more time with the gorillas. I definitely recommend going gorilla trekking with Encounter African Safaris company. This truly was a once in a life time, must do experience.
ES
20-35 years of age | Experience level: 2-5 safaris
Terrible and dangerous experience
We book a day trip to Wasini Island in order to do snorkel and other activities. So the day starts when they pick us up in our hotel and then take us to the place where we should take the boat. There was zero communication, the driver of the car just told us: go there and you will find someone else, without any ticket or anything. We got in a random boat following instructions of someone we had no clue who he was. After a while in the boat they explained us the programme of the day that didn’t match at all with what they had promissed us the day before in the office. Then after a while in the boat the engine fell off the boat to the water what ended up ruining it as it didn’t work again. Minutes after this happened, a horrible storm started so we were in the middle of the sea, under a storm and with no engine. In this situation the staff of the boat didn’t informed us at all about what was going to happen or what they were planning to do to fix the problem. We were all wet and cold by the rain (including children in the boat) people started to get scared by the situation and then they found out they did not have life jackets for all of us. Many passengers of the boat asked the staff to call the police or the rescue services, however they were not listening and even they seemed to not have a clue about what they were doing or they could do to solve it. After an hour and a half under the rain a small boat arrived and managed to take us to the shore. Still with what had just happened the staff of the boat was trying to push us to still go for the lunch as planned (just to avoid people asking for a refund of the money) and then try to go for a swim eventhough it was raining. Of course we did not agree on this and we just went back to The office of this company to ask for a refund of the money as we not only didn’t do any activity but also had been in a dangerous and stresfull situation in this boat with 0 safety measures. For our surprise on arrival to the office and after explaining everything they refused to refund us as they claimed “it is not our protocol). We decided to call the person in charge to talk directly and instead of a helpful answer this man decided to start shouting at me on the phone. After a lot of discussion and a formal complaint we decided to leave our bank account details as they guarantee us that they would refund our money after few days following their protocol. As it was to be expected from this shameless people, it has already been a week and not only we didn’t recieve the money back but also they are not responding to our emails or calla.
JUST NEVER BOOK ANYTHING WITH THIS COMPANY. THEY DON’T CARE AT ALL ABOUT THE CLIENTS, JUST ABOUT THE MONEY. THEY DON’T CARE ABOUT QUALITY OR SAFETY OR ANYTHING. THEY LIE AND SHOUT AT THEIR CLIENTS. AVOID AVOID!!
NL
50-65 years of age | Experience level: 2-5 safaris
Perfect operator, in a fantastic country with fantastic people
For some time now we have been considering a trip to Uganda, especially to see the mountain gorillas. We asked a couple of operators for a travel proposal. Sander van Zanten's proposal corresponded exactly with our wishes, whereby you notice that Sander knows Uganda well.
Our 17 day tour included almost the entire safari circuit from Kidepo in the north, to Murchison, Kibale, Queen Elisabeth, Lake Mburo and of course Bwindi. We booked premium lodges, which almost all met our expectations. Comfort, care and meals excellent.
Our driver and guide turned out to be a more than excellent companion, who, without GPS, guided us flawlessly through Uganda. Small inconveniences were immediately solved, but especially his relaxed character is exactly what you need during such a trip.
Besides the very varied national parks, which all have their own character, the people of Uganda made a deep impression on us. The country therefore has a lot of potential to grow further.
Contrary to Kenya and Tanzania, Uganda is not yet overrun by tourists and therefore offers an authentic travel experience. We saw a cheetah-hunt and lion-hunt with us as the only witnesses....
We warmly recommend Sander and driver Bob.
50-65 years of age | Experience level: 2-5 safaris
Friendly responsive team. Wonderful safari
We chose Lion King because of the good reviews. We were a group of 3, a middle aged couple travelling with our young adult daughter.The team responded promptly to our emails and tailored the trip to our requests. Pendo in the office was particularly helpful. Our daughter was already in Tanzania, they picked her up from her internal flight and a member of staff Emmanuel stayed with her til we arrived later that day. We visited Tarangire and then went on to the Serengeti and Ngorogoro crater. Our safari driver Ozzy looked after us well. We enjoyed looking at the birds and grazing animals as well as the big 5. Ozzy was good at sharing information with drivers and finding the animals. We were lucky and saw around 10 Cheetahs and over 15 lions. It was wet for the time of year, meaning the vehicles were concentrated on the more major tracks so it was busy at times. We did get big cats to ourselves a couple of times. The wet conditions meant that we needed Ozzy's driving skills . We helped others and got stuck in the mud ourselves a couple of times.. the other drivers pulled us out. This was part of the fun but I would only attempt self drive in the dry season The Ngorogoro crater is stunning like the garden of Eden. You can't walk i n the crater itself but we did a hike round the crater with an armed ranger which I would recommend. We stayed in mid range lodges which were welcoming and comfortable.
DE
65+ years of age | Experience level: first safari
All expectations were fullfilled
Best service for booking and realization. Our Guide was Bryson and you will not find a better one. So much care in all belongings.
Best wishes for him and his team.
DE
20-35 years of age | Experience level: 2-5 safaris
5 Star Safari
We had great pleasure travelling with Gilmag Safaris. Our trip was customized by Lillian. She was very responsive and efficient. Upon arrival in Tanzania, we were met by Mary and guide Nickson. Thereafter, we drove to Arusha and stayed at Gran Melia, a true gem in Tanzania.
We loved our 5 star accommodation and food was excellent everywhere. The safari itself was awesome and unforgettable. We visited Tarangire, Manyara, Ngorongoro and Serengeti. Finally we flew to Zanzibar from Arusha. Every logistics was perfectly organized and planned.
Thank you Gilmag safaris for this trip of a lifetime, very memorable. We are planning to be back and will definitely book with you again.
CN
20-35 years of age | Experience level: first safari
Excellent services make A FANTASTIC journey in Kenya
This is my first safari tour in Africa. Thanks to Sino Africa, I got a very impressive experience and nice memory in Kenya.
2 months before the jorney, I began the preparation and watched a lot of travel strategies.
But the more I did, the more nervous I became, since there are so many things you need to take care of, including visa, flight ticket, hotel booking, safari car renting, schedule planning, etc.
It was until some friends recommended Sino Africa that my pressure was released.
Based in East Africa, they got plentiful experience in safari.
After lisening to my requirement, they made a customized trip schedule for me.
And in just 2-3 days, they have settled down everything.
During the safari trip, drivers and guides were very friendly and professional.
DE
20-35 years of age | Experience level: first safari
Very good value for money
Everything was very well organized, the drivers were too early even though we are in Africa haha. Communication via whats app was good and easy. Safari itself was also very good, just saw no cheetahs, otherwise everything!
OM
20-35 years of age | Experience level: 2-5 safaris
Dreams do come true.
Everything about working with Ease My Safari and the entire travel team was superior. I cannot imagine better service or a more concerted effort to make our custom trip exceed our expectations. Their timely attention to both our personal interests and our comfort was extraordinary. And when we met them in person, they were delightful. Our guides were like family, extremely well educated and shared personal stories as well as information that was presented articulately in clear English. . The drivers were both pleasant and so professional on roads that could have been treacherous. The vehicles provided were very clean and comfortable. I spent years planning for this trip and to be honest I was impressed by their services. Me and my Wife prefer to work with others to help arrange the details of travel so that we can more thoroughly enjoy what we are seeing, exploring and discovering. We also need to recognize their dedication to making sure that our dreams of seeing Kenya and her big five was actualized. its true dreams do come true. The recommendation of Ease My Safari by our Kenyan friends to work with this team made the trip everything we dreamed and more. We thought this would be a once in a lifetime trip. It was. But we are considering returning for more exploration of the interior of the country.
Thanks guys for everything that you did for me and my wife. We hope to see you soon.