IT
50-65 years of age | Experience level: first safari
Best experience ever
We got to see all the breathtaking african landscape with the beautiful wildlife (such as baby lions, monkeys, zibras, hyppos and rhynos etc)!
Our guide, John, was a perfect driver and very nice with us.
i would definitely reccomend this experience to everyone. it’s a once in a lifetime experience. I would do it again any other time.
CA
35-50 years of age | Experience level: first safari
Amazing experience and great value
We took our family on safari for 4 days with Suricata. We couldn’t have asked for more. Our guide was very knowledgeable and the food was terrific. We saw all of the big five. Absolutely would do it again.
65+ years of age | Experience level: first safari
Excellent organisation and service.
My husband and I live in Australia. Following internet research into companies that specialise in Africa, we approached Tailormade Africa to organise our extensive, 6 week journey , through Namibia, Botswana and Zimbabwe.
Clyde and his team were fantastic. Our communication with the company, despite being in Australia, was excellent. We appreciated the time taken by Clyde to work out where we wanted to go, what we enjoyed doing as well as discussing budget. We were able to adjust and have input in to the itinerary Clyde suggested.
The information provided to us by Tailormade Africa on our destinations, travel arrangements and contacts for emergencies while away was extensive and very useful.
From the time we arrived in Namibia and finished in Zimbabwe everything ran smoothly. As we traveled in three different countries we had a variety of accommodation and travel arrangements. Our accommodation, activities and mobile safari experience in all the countries exceeded our expectations.
Clyde’s knowledge, experience and advice and the team at Tailormade Africa helped make our trip to Africa a once in a lifetime experience .
IT
Marvelous experience with our driver Jeff
We completed a 6 days safari without issues. Whenever a complication came up, Jeff was able to find a suitable solution.
We were able to see all the parks and the accomodations were good.
We also paid the right price comparing to other agenciea who overcharged some of our companions.
20-35 years of age | Experience level: first safari
They’re so nice and hospitable
We did a 5-day safari that included Tarangire National Park, Serengeti (2days), Ngorongoro, and Lake Manyara. The experience in each location was unique, and we enjoyed the first 3 locations a lot, but Manyara didn’t have a lot of wildlife and we could have probably skipped it and added another day in Serengeti. Our guide Elie was great, and was quick in identifying animals for us. Highly recommend!
IT
20-35 years of age | Experience level: first safari
Amazing game drive
Amazing game drive with Kojuu Safaris. 2 night’s and 3 days in seregenti and Ngorongoro park’s. A Great lodge, Great food and super guide, hi’s name his Samson. Super!!!
Caring and helpful
We had a very good driver/guide, but could have been off his cellphone more! The Kenya roads leave a lot of be desired, especially the dirt roads, but John did very well especially being in the Toyota people van, which was not really suitable for the roads in the Mara, the Land Cruiser would probably have been more suitable. The accommodation was very comfortable with good food and service and what we paid for. All in all the tour was well structured and very enjoyable.
GR
35-50 years of age | Experience level: first safari
Very helpful, very experienced, was always with us even at the markets,and very good safari
They helped us to buy simcards, they took us to the best places of Arusha, but the best thing was that the drivers (William and Godi) was very experienced. We watched all the animals, and the drivers was explaining everything!
35-50 years of age | Experience level: 2-5 safaris
unforgettable day
Such a professional and thoughtful business - even though my booking was so last minute. John was the most fantastic driver and had an incredible knack finding rare and unique animals. And he is a fun and engaging conversationalist! I really recommend a trip to Akagera... it was breathtaking and incredible
thank you!
IE
20-35 years of age | Experience level: 2-5 safaris
Terrible company
I was unfortunately really disappointed with this tour company. They are almost con artists and extremely unprofessional.
I was doing this tour as a solo female traveller. I requested to be part of a group and waited until other people were booked before booking myself. I was told that there were other people booked in for the same dates and I could join that tour. When I was collected by the tour company, I was very casually told that everyone else had cancelled and I would be alone for the entire trip. This was never communicated to me before being collected in Entebbe. I specifically asked when booking to be a part of a group as I wanted to meet other people on my travels and wanted to have company for meals and long car journeys. Eddie’s attitude about this was very disrespectful and casual, as if it was not a big deal. It appears this company does not understand that a tour is supposed to be more than one person.
Day 1 of the itinerary was a 40 minute drive from Entebbe to Kampala. I was not offered a city tour. Day 1 started at 10am and was finished at 11am and I was in the room alone until day 2. As I was the only person on the tour, I couldn’t go for a walk with people or eat in company and meet new people as I had planned and had to stay in my room all day. When checking out of the accommodation on day 3, I had to very uncomfortably ask my guide to pay for my dinners numerous times as I was told these were included in the price. There was a breakdown in language here that meant I had to go back and forth with him to get him to pay. A very uncomfortable situation that could have easily been avoided if the tour company communicated with their staff better.
On Day 3, it was a total of 11.5 hours to get to the accommodation. We stopped for 15mins at the equator to take a picture and use the toilet. There was no informative talk as it said in my itinerary. My driver got lost twice and asked me to use my Google maps for him as he had no data? When I eventually arrived at the camp and began check in, my guide told me that a different camp had called to ask where we were. Then Eddie called to say we were at the wrong camp even though I had the name of the camp in my itinerary from Northern Fox. My accommodation had been changed without any notice and we then had to drive back the way we came from to get to the new accommodation. I was then texted by Eddie to say that I would only be staying for 1 night instead of 2 and I was being moved to a different accommodation again for the last night which was not the plan I was given. I was told the new camp would be “better” but I was the only person staying at the entire camp and again, did not get to meet any other travellers.
Day 4 was finished by 3pm and I was taken to my accommodation which looked nice and I was happy to hear there was a pool. The pool was absolutely filthy. I could not swim in it. Again, I was the only person from a tour staying at this accommodation so I ate alone again in an empty restaurant and did not get to meet anyone.
On Day 5, while travelling back towards Entebbe, my guide mentioned we were 2 hours from the Forest Cottages. I asked how far that was from Entebbe and he said “no we are going to Kampala”. I told him I needed to be dropped at a specific hotel in Entebbe, as I had an early morning flight, and I had already told Eddie this prior to booking the tour. I had also told my guide this the day that he collected me. Again, he just laughed casually and said “no problem”.
I am very disappointed with this tour and I am very confused why it cost $1540. I know the gorilla permit cost $740, but given the poor quality accommodation on day 1,2 and 3 I don’t know why this trip was so expensive. There were no bottles of water available for me in the car either, which I always had on my tour in Kenya so this was very annoying as it was supposed to be covered in the cost and I had to keep asking for it to be provided.
A warning to people considering booking this - this is NOT a 5 day itinerary. It is 2 days of activities and 3 days of travel.
I had good intentions to support a local company rather than an international travel company but I will not do it again. This company were very unprofessional and treated everything very casually when it was clearly causing me upset. If this were an international company I would be seeking a partial refund but given how carelessly Northern Fox treated my custom, I know they would not provide it. I understand there is a large cultural difference and that Ugandan people are very calm and take things very easy, but this approach does not meet international or European standards for service. You do not get what you pay for here. The issues I encountered while traveling alone were stressful and I would never book with them again. The two days of activities were fun, but this company ruined my trip.