50-65 years of age | Experience level: 2-5 safaris
Exceptional customer service
From the initial point of contact right through to end of hire (& beyond) the personal service and customer service has been exceptional. The whole team throughout were friendly, enthusiastic and efficient with fantastic response times and engagement. The vehicle and equipment were as described and of good standard and everything worked and was demonstrated at a detailed handover. This company and team come very highly recommended. Thank you
20-35 years of age | Experience level: 2-5 safaris
Absolutely professional and friendly.
The planning process of our trip was smooth. Paul always gave quick responses which addressed all our concerns. The Paul's Untamed Escapades team received us warmly at the airport and the transfer to Masai mara was smooth. I loved the stay at the Mara as I saw the big five, predators hunting down preys, birds and many other animals. The guide was friendly and charming. I wish I traveled during the great migration but I'm planning to travel back next year for it. The accommodation (Mara Sopa) and food was excellent. I enjoyed every aspect of the safari. Was worth it doing it with Paul's Untamed Escapades.
I highly recommend this company.
35-50 years of age | Experience level: first safari
Excellent communication and meets all expectations.
Pick up to drop off, the 8 day trip was magical and seamless. Our amazing tour driver James captured our attention with knowledge of the Masai Mara and kept us entertained with facts until he dropped us off at the air strip. From Mara to Diani, Dickson paid attention to little details that sometimes I might overlook when planning a trip. Our group of 5 all look forward to taking a trip with Adventure Africa next year.
AE
20-35 years of age | Experience level: first safari
Brilliant 5 days on safari with Axis Africa
We had a brilliant 5 day safari in Kenya, we visited the Masai Mara, Lake Nakuru and Lake Navisha.
Kevin our guide and driver was brilliant, he was very friendly, fun and knowledgeable.
I would highly recommend planning a safari with Axis Africa everything was well coordinated and the accomodation was lovely.
NL
20-35 years of age | Experience level: first safari
Amazing touroperator!
First of all a special thanks to Hery and Riantsao. Thank you Riantsao for the communication before the trip. You reacted really fast and everything was clear. Thank you Hery for guiding me during the trip. You have such an extensive knowledge about the culture, nature, and wildlife of your country. You made the trip so good together with the driver. I thoroughly enjoyed my time in Madagascar thanks to you guys. I did the tired of staying at home tour with Malagasya. It has been an amazing trip and it took me to some of the best national parks in madagascar. My only point of feedback is that some of the days were quite extensive travel days with a lot of hours in the car. I do understand it because the country is really extensive and the tour tried to cover as much as possible of the country. All in all an amazing trip guided by amazing people. Thanks you so much.
I also made video about the trip. If you're interested to see what the trip covered please feel free to watch it :).
https://youtu.be/LET7usNIuik
50-65 years of age | Experience level: first safari
Good and knowledgeable
Very good service and facility
Good tour guide. Good safari
CH
Welcoming and fun. Very knowledgeable!
The guides made every effort to ensure that we saw as much as possible. They were very accommodating and made sure we had the best time. Very professional!
FR
35-50 years of age | Experience level: first safari
Reliable, flexible and very good driver
We had a very good expérience with serengeti smile. Reliable, good communication, flexible and good accommodations. Our driver Michael was exceptionnal. We felt in security with him and was the best to find the good position to have a Nice view on animals. We also had a very nice french speaking guide Charles. Thank you.
65+ years of age
The staff were very responsive prior to our safari in the Mara which was excellentinevery way.
Our party of 6 thoroughly
enjoyed our safari in the Mara and even saw the Big Five made possible by our excellent driver/ guide Zak!
We found dealing with Twiga tours so easy. Any questions were responded to in double quick time. We would recommend them to any group contemplating a safari in Kenya.
IN
Friendly and Reliable company that shows us the beauty of Serengeti
We had booked 8 Days of Safari with Serengeti Smile.
Our guide and driver (Ayubu) was friendly and knowledgeable and showed us all the Big 5 and Great Migration of Wildebeest including River Crossing.
Please note: There is always a bit of luck involved regarding which animals you are able to spot and what you are able to see depending on where the animals are roaming in the Serengeti National Park.
Despite the element of luck, I will say our guide did everything he could to help us witness these in reality and I am very happy for that.
It was an amazing experience to see everything in-person what we were only watching on TVs.
Other than that Rooms were great. Food was really good. Jeep (Land Cruiser) was reliable. Drive was amazing.
I would like to thank Albert, Ayubu, and the rest of Serengti Smile team for making this Safari a memorable one.
Thanks Serengeti Smile