20-35 years of age | Experience level: 2-5 safaris
Amazing guide!
I will focus on our Tourguide, Thomas, because he made our experience better! He answered every single questions we had, no matter when, and his knowledge on animals was absolutely amazing! He always tried his best until very late to look for animals, (we were lucky to have 4 lions around our car at some point due to preseverance)! In general, our experience was just perfect, food was so tasty, and we had pleasant family moments!
IN
50-65 years of age | Experience level: first safari
This was our first Safari in Kenya. And we had really wonderful memories with Tour operator Paul.
It was overall great experience. We visited Samburu, Nakuru and Masai Mara.
20-35 years of age | Experience level: first safari
great people, best price, best time
100% comms
lovely people, met new friends
great day in mount kenya and safari trip!
US
35-50 years of age | Experience level: first safari
Very Shady Company - AVOID!
If you are looking for a reputable tour operator AVOID 3 Wonders. Omari and the management team created a bad experience from day 1 that left everybody unhappy:
* Communication from management was poor to non-existent
* They changed everybody’s itinerary around without asking or even telling - mashing 4 separate plans into one to pinch pennies
* They tried to squeeze 10 people in an 8 person car after promising a 6 person tour - we had to argue for 30 mins for a second car and still ended up with 9 people in one after the first day
* We lost 2+ hours first day because they were late - didn’t get into Ngorongoro until almost 1pm after being asked to wake up at 6:45am from a camp site 2 hours away
* Vehicle was old (over 500,000km) with a broken heat and gas gauge, we had to travel 40km/hr on the way back from serengeti which took 10+ hours, getting passed by every other car
* We were held up for 90 minutes at Serengeti because they hadn't paid the fee
* We only got 1 hour game driving the last day in Serengeti because they wanted to save a second day park fee (even though we all paid)
Omari, Fabian, Ali and the 3 wonders management team are shady people and this company cannot be trusted. Once they get your money they don't care about customer experience in any sense.
AE
35-50 years of age | Experience level: 2-5 safaris
Awesome
Our 7 days safari package covering Masai Mara, Amboseli and Lake.Nakuru was excellent. We had a great tour guide, he explained things well. Safari vehicles were at good conditions . The employees at Masai Mara were welcoming and accomadating. We managed to see atleast all big five at Masai Mara. We also had a beautiful view of Kilimanjaro. We watched beautiful flamingos at Lake. Nakuru.
20-35 years of age | Experience level: over 5 safaris
A changing life experience
2018 i have visited different Kenyan parks and some historical site being helped by Pallid safaris ltd, the stuff have an effective communication and well organised by answering all my question from the inquiry to the final confirmation program, excellent service which goes beyond my expectation because of their professionalism. My trip was a real life of experience.
US
50-65 years of age | Experience level: 2-5 safaris
The Tour guide were terrific
This is to make review as per the communications ,service , living standard ,all met desired expectation .
20-35 years of age | Experience level: 2-5 safaris
Great customer service experience
Friendly team, punctual, great customer service and willing to go extra mile for clients comfort. Wonderful experience
DE
50-65 years of age | Experience level: over 5 safaris
WARNING! $ 14,000 fraud and embezzlement
Almost a year in advance, we had booked an almost three-week safari via GATATU for five people in July / August 2019. The trip should cost a total of around 35,500 US dollars. As agreed, US $ 20,000 were transferred in advance. The rest should be handed over on site.
We were promised 2 safari vehicles, which should accompany us on the almost three-week tour, when we arrived at the airport there was only an old and neglected mini-bus that picked us up at the airport in Kigali in the late evening and then did not pick us up agreed boutique hotel but moved to another hotel.
After long discussions I was able to convince the otherwise very nice driver to take us to the agreed boutique hotel. We couldn't reach Richard, the manager of GATATU.
The next day we met the manager Richard in the office of GATATU Safaris in Kabale. It turned out there that not a single one of the agreed lodges was reserved. Richard received from us $ 1,500 for a 5th Gorilla Permit.
Since the owner of the first lodge warned us not to give Richard more money, we agreed that I would pay for all the lodges within the next three weeks on site and use the remaining US $ 14,000 for it.
The next evening it turned out that everything else was not paid for, e.g. the chimpanzee permits, entry to the national parks, accommodation and food for the driver, fuel, costs for the rented minibus etc. etc.
Of the 21,500 US dollars that GATATU received from us, only 7,500 US dollars were used for the gorilla permits, the rest (14,000 US dollars) was pocketed by the manager for no consideration. Richard could not be reached by phone, so on the third day we had to file a report with the tourism police in Kabale.
Richard was on the run, arrested three weeks later and jailed for three weeks. With one of his representatives, who visited us together with a senior officer, we agreed that Richard would repay the embezzled money in payment installments, which has not yet happened. At this point I do not want to report anything about our very negative experiences with the police in Uganda.
I can only warn you strongly against making any deals and especially advance payments to GATATU.
https://www.softpower.ug/tour-operator-who-defrauded-german-tourists-of-shs-81m-arrested-in-kabale/
