ES
35-50 years of age | Experience level: first safari
Lost 50% of our game drive time at Serengeti. When called Planet Africa for help, they could do noth
Planet Africa Safari organized our trip. They proposed us to go in north Serengeti to the "Luxury" Mara
Mara Lodge of TANGANYKA WILDERNESS CAMPS.
Planet Africa Safari never informed us that the Lodge was 1 hour away from the river where all the action
and animals are, and even less informed us that the lodge chain is on a complete much much much
lower level than the others Asilia Lodges we were. Lower in everything: lodges, food, cars, drivers and
managers.
They completely ruined our holiday, see below the details.
When called Planet Africa for help at the lodge, they could do nothing.
We are claiming to Planet Africa a partial refund for all the mess the Lodge driver and managers did to
us.
DO NOT TRUST PLANET AFRICA SAFARI SUGGESTIONS OF LODGES AND DRIVERS!!! .If
something goes wrong, is entirely up to you to solve it.
---DETAILED NARRATION---:
We arrived at Kogatende Airstrip with our pack lunches from our previous Lodge, our Asilia driver
organized us to have them so we could profit the whole day upon our arrival in Serengeti. Alex, the driver
we got assigned, tricked us and suggested us to go back to lodge for lunch at 13:00, and stay there till
16:00 before going back to river again: he said because animals hide when is hot and we would not see
them. And we were so stupid to believe him.
We wasted half of our days there before realizing we were being tricked by an extremely lazy driver
whose only goal was to have hot lunch at 13:00 o'clock and a little “siesta” everyday.
We realized the trick when we were HUMILIATED, being the ONLY table having lunch at the Lodge the
second day of our stay, while at dinner there were like 30 persons. I have never felt so stupid in my life.
When we asked the driver to leave immediately after lunch, he started negotiating with me, that he
needed some allowance, that were many hours and so on.
We then decided to ask for a drive change to the managers of the lodge while at lunch. Managers let the
diver came to our table. The driver insisted with us like 20 minutes to give him a second change. I could
not had lunch. No manager was there, extremely violent situation.
We insisted on the change of driver and managers punished us making us stay 2 hours at the
Kogatende airstrip waiting for a new driver to come. They sent us without telling us that would be 2 hours
wait.
2 long hours at Kogatende airstrip, with full afternoon sun, on an open car without A/C, with kids,rounded
by tse-tse flys, while paying $$$ for a luxury Lodge with swimming pool. That's crazy!. We had to make a
denounce at the police at Kogatende airstrip, see attached photo of the text.
We lost half the time of our stage at north Serengeti because of this incredible problems, and we were
humiliated in an unbelievable way: first by the lazy driver tricking us, second by the managers backing up
the lazy driver and making us stay 2 hours at the airport waiting for the new driver, and third by the lodge
employees when at dinner they put us at a table right next to where Alex the driver we just changed
was.So that we could hear his loud comments and laughs.
Unbelievable.
SA
20-35 years of age | Experience level: first safari
I am not join with them they after my advance he changed our package
Very very bad service please don’t sent advance money
65+ years of age | Experience level: first safari
Disaster see Insolvency Act dated 10th August 2019
GAZETTE NaticE No. 7968
THE INSOLVENCY ACT
(No. 18 of 2015)
IN THE HIGH COURT AT NAIROBI
COMMERCIAL AND ADMIRALTY DIVISION
AND
IN THE MATTER OF KENYA WALKING SURVIVORS SAFARIS
LIMITED
INSOLVENCY PETITION No. E 158 OF 2019 '
NOTICE is given that a petition for the winding up of the abovenamed company by the High Court of Kenya, Commercial and
Admiralty Division, Milimani Commercial Courts, Nairobi was on the
10th day of August, 2019 presented to this court by Otieno Lysaniash
Onjwayo, of P.O.-Box 7184, Viwandani.
And the said petition is directed to be heard before the Court
sitting at 9.00 a.m. on the 28th November, 2Q19 and any creditor or
contributory of the said Company desirous to support or oppose the
making of an order on the said petition may appear at the time of the
hearing, in person, or by his advocate, for that purpose; and a copy of
the petition will be furnished by the undersigned to any creditor or
contributory of the said Company requiring such copy on payment of
the regulated charge for the same.
Dated the 2nd August, 2010.
MERITAD LAW AFRICA LLP ADVOCATES,
Pitman House, Ground F7oor, Wing "B"
Jakaya Kikwete Road,
P.O. Box 2368-00100, Nairobi.
NOTE
Any person who intends to appear on the hearing of the said
petition must serve on or send by post to the above-named address in
writing of his intention so to do. The notice must state the name and
address of the person, or, if a firm, the name and address of the firm,
and must be signed by the person or firm, or his or their advocate, if
any, and must be served, or if posted, must be sent by post in sufficient
time to reach the above named address not later than, four o'clock in
the afternoon of the 27th November, 2019.
MPJ6722312
20-35 years of age | Experience level: first safari
Dishonest.
I emailed the company prior to arriving at nakuru to get a price for 2 people to hire a safari van and driver to visit nakuru national park. I was told 10,000KES as per the website was correct plus 2000kesfor the driver. When booking we were told the van would be for just the 2 of us and would be a 6:30am-6:30pm full day game drive. The driver collected us at 7:30 an hour later than agreed and there was already 2 other passengers in the van. We were told we could have 1000kes discount on our price per person but then this was retracted. The game driver was finished by lunch time and we were back at out villa for 2:30pm. Huge disappointment as we didnt get to see all the animals and how they behave during different times of the day. Avoid this company at all costs. Dishonest, unreliable, overpriced, under delivered! Poor customer service only interested in your money!!!!
IN
35-50 years of age | Experience level: over 5 safaris
This tour operator is fraud, the owner Mr. Otieno is a con man.
This tour operator is fraud, the owner Mr. Otieno is a con man. We lost 3300 US dollars. Our tour was booked with them from 9th Aug to 17th aug. On 7th they wrote they are cancelling our entire trip due to some technical issues, since then they are not replying our mails, neither their phone numbers are working.
We made a police complaint after reaching nairobi, but they didnt seem serious, their expressions were like "so what!, it happens here often.
US
50-65 years of age | Experience level: first safari
Nightmare
Please Jimmy, do not go on your trip. You will be stranded. I was supposed to start my safari on 9/5. You were horribly scammed and should not go. Please anyone reading this do not go expecting a trip. You will be very sorry and not in a safe situation. Report this immediately to your credit card company. I do not want to see anyone else go through what I have gone through.
PS. Never went on trip...just had to input something, so I put August.
HK
35-50 years of age | Experience level: first safari
Scam of USD4968 from the company "Kenya Walking Survivors Safari"
We are reporting the scam from the company "Kenya Walking Survivors Safari" and the owner Mr. Otieno Lysaniash.
We paid an amount of USD4968 deposits to the company "Kenya Walking Survivors Safari" to book a tour to safaris in Kenya and Tanzania for the period 17 Aug 2019 – 30 Aug 2019.
After these payments, we lost the contact from Mr. Otieno Lysaniash, the owner of the company until 7 Aug 2019 that we received an email from Julius Muchiri saying that they failed to provide the required service. He claimed that the refund would be handled between 45-90 days. We replied him immediately to request chargeback to the same credit card that paid. However, we receive no responses from any of them so far since then.
How can we get the refund? Please help!
BM
35-50 years of age | Experience level: over 5 safaris
Worst experience ever
Terrible, terrible, terrible. Grateful I didn’t go with this agency. I had seen a different review and I fore looked it but guess they were right. Communication is bad, the guy communicating is impolite, the whole way they handle clients is just unacceptable.
IN
20-35 years of age | Experience level: first safari
any collective efforts to get the refund
Has any group/person has initiated any effort collectively to get their money back ? Can we register a complain online somewhere ? police, embassy, etc ? Pls do mention if anyone has initiated. I will get in touch and co-ordinate for sufferers from India.
DK
50-65 years of age | Experience level: over 5 safaris
Good until the last two days
KWSS' website is down and others write the phones are not answered. I guess they're out of business.
Our safari began on the 16th of July and ended the 28th. We had paid the full amount in advance.
After a visit to KWSS' office (O.T. gave a briefing) and we left for Samburu NR.
Zachary, our guide, was very, very good. Amazing wildlife spotting, service-minded, flexible and professional.
From Samburu to Nakuru, Masai Mara, Lake Naivasha, Amboseli, Tsavo West and East.
The minibus broke down the last full day. We had trouble teaching KWSS (did not pick up phone on any number, incl emergency no.), but finally, the minibus and guide were rescued and we were allowed to stay at the Man Eaters lodge where someone had brought us (rescued from the broken down bus). We did realize that there was no reservation at the promised lodge (Voi Wildlife Lodge) and even the emergency number wasn't picked up. Communication during July (before departure) wasn't that great too.
We did finally got hold of KWSS and they provided us with another guide and bus as the minibus could not be repaired. We arrived at the airport and caught our plane back home.
But after all, we were VERY lucky. I guess they closed down right after. A lot of people write SCAM, FRAUD - I think they ran into a liquidity problem. Many had paid in advance (full or 50%) and that money was used on 'something' rather than lodges and park fee etc.
The guide made our trip and I would have given 4 stars, but I don't won't to lead anyone on to believe there nothing wrong with KWSS.