MX
20-35 years of age | Experience level: first safari
Awesome experience
It was a really good experience. The communication with the sales team was excellent. The service of the driver was awesome!! The money we paid was very reasonable and the value for it was great!! We saw a lot of animals and Samuel our driver was very friendly and always looking for any needs. I really recommend taking a Safari with Ramja Safaris.
MX
35-50 years of age | Experience level: first safari
Very fliendly guy and glente with our needs
Firts time in this experience and doing it with Ramja Safarias was the best decision ever. Samuel is a really good guy who was always worried about us, he tried always to make the experience the best. Tour operator was always on time to start the safari, we enjoyed all the place we visited and as Samuel promised, we saw lots of animals. Thanks a lot to Ramja Safaris and especially to Samuel!
US
20-35 years of age | Experience level: first safari
Wonderful tour - highly recommend!
My wife and I booked a 6-day private safari and had a great experience with Image Travel. Our tour guide John made our trip very enjoyable, and we highly recommend him!
We visited Amboseli (2 nights), Nakuru (1 night), and Masai Mara (2 nights). This felt like the perfect length. Each park has its own highlights. Our favorites were the many elephants (including baby ones) in Amboseli, the rhinos in Nakuru, and then seeing lions, cheetahs, and leopards up-close in Masai Mara. We also did a 1 hour optional boat ride in Naivasha, which was unique and relaxing.
John was an incredible tour guide and made sure we saw all the animals. He spotted several animals other tour guides didn’t see and enabled us to get up close to lions and leopards. John was familiar with all the parks and found the best driving routes and viewing angles. We were able to see elephants, giraffes, lions, cheetahs, leopards, hippos, crocodiles, and many more.
Picking good lodging is very important, as you eat all meals at the resort. We stayed at higher-end places such as Serena and Sarova and were thankful we did so. Rooms were clean, service was friendly, and having on-site animals was fun as well. Some of the walls are a bit thin, but we thought that was okay.
Pickup/dropped from/to the Nairobi airport was prompt and easy. We traveled in a minibus. Some roads in Kenya were fairly bumpy, but that’s to be expected - we took non-drowsy Dramamine to avoid motion sickness and didn’t have any issues. John was a great driver and safely maneuvered us through traffic jams and detours. It can get stuffy in the car, and we used our hand/neck fans quite a bit. John was friendly and knowledgeable, teaching us about Kenya, animals, and even his music.
Our only regret was not packing binoculars, as a few times animals were a bit further away and we couldn’t get the best view. Overall we had a wonderful trip and will be recommending Image Travel and John to anyone going on a Kenya safari.
FR
50-65 years of age | Experience level: first safari
Ohlala! much more than expected
Loved the day tour to Nakuru lake. Everything went perfectly and smoothly ... professional services and great take care from the tour company. Thank you again
DE
20-35 years of age | Experience level: first safari
Really nice Guides who show interessting facts and things.
Easy and trustful communication, good service on time, learned a lot and enyoyed much.
IT
35-50 years of age | Experience level: first safari
Best Experience Ever with our crazy guide Rashid
Me and my wife, we had a 5 days Safari around Tarangire, Serengeti, Ngorongoro and Lake Manyara and it was amazing, an unbelievable experience.
The first touch we had with Petro, who has a lot of patience, always available to answer and support us on all our requests; we felt just a little scarried because you are planning something only sharing some emails, but Petro helped us a lot and you can trust him at anytime.
Our guide Rashid was incredible, he knows all the parks very well; thanks to him we were able to see four of the Big 5 (only cheetahs we didn't see) and to explore the parks in a private way, away from the Land Cruiser traffic jam that doesn't allow you to live this experience in the right way.
Moreover he is very very prepared and careful, we talked a lot during our 5-days trip and he has explained us a lot of things (not only related to animals and parks) and teached us a couple of Swahili words we used during our stay in Tanzania and Zanzibar; he was really very kind.
Actually we can say that it was an awesome experience with the right people.
IT
50-65 years of age | Experience level: over 5 safaris
terrible experience
These are the serious problems, defaults, and contractual misrepresentations I had to endure that ruined my vacation.
1) I had booked the trip in 2020 before the covid. I paid an advance of $1000 in February 2020. As you know, due to covid the borders were closed, making it impossible to make the trip. Mr. Mack of Killiholidays told me that I could reschedule it later.d He never Mentioned any costs to reschedule the trip, even in his mail of 2022 in which he has has given me the possibility to schedule it for 2023.
When I rescheduled the trip for this year, when there were finally no more problems tied to COVID, Mr. Mack told me that he was only recognizing $500 of the $1000 ALREADY PAID. Never before had Mr. Mack told me that I would lose that money if I rescheduled the trip.
I repeatedly asked for explanations but the information I received was very vague. Just not to lose another $500, I still decided to book the trip with him, but subject to recourse.
By reason of the fact that Mr. Mack has never documented to me any expenses incurred by him for changes in travel dates and has since proved himself to be non-compliant in various other respects, which I will explain below, and which suggest how he decided to withhold $500 for no reason whatsoever) I consider it incumbent upon him to return this $500 to me. On closer inspection, in fact, $500 (i.e., 50 percent of the advance) is a penalty for cancelling a trip and certainly cannot be withheld where the trip is actually made instead.
It should also be considered that the cost of the trip compared to the original cost has increased a great deal from what was agreed upon in 2020. In 2020 we had agreed on a total of 3800 euros, while the request for 2023 was a whopping 4600 euros!
2) Mr. Mack sold me the lodge in Nierere Park as a lodge with a swimming pool. It is the Mloki Lodge, as shown in the brochure. In fact, the lodge does not have a swimming pool and never has. To prove my point I attach the brochure of the trip where there are photos of the nonexistent pool and the link of the mloka lodge https://www.mlokasafarilodge.com/ where it can be verified that there was never any pool.
Moreover, I immediately wrote to Mr. Mack astonished at the incident, but he did not reply, shutting himself in an embarrassed silence. This too is a serious breach of duty by Mr. Mack and shows his bad faith and his attempt to deceive me. I should add that almost all the photos in the brochure sent by Mr. Mack do not correspond to the Mloki lodge booked, which is much less luxurious.
3) The program Mr. Mack sent me states that the transfer from Nierere to Mikumi was 4-5 hours. This is a route that took as many as 8, and this is the time normally needed, as can be seen from Google Map. Knowing this, I would never have agreed to do such a demanding program, or to do it under the conditions indicated to me by Mr. Mack.
4) Mr. Mack charged me, due to his mistake, for an extra night at the Ruaha River Lodge. Realizing the mistake, acknowledged by Mr. Mack himself. I then repeatedly asked for a refund (this was the not insignificant amount of $650) but the cash money never arrived, despite Mr. Mack's continuous reassurances that I would receive a refund as early as August 15. Upon not receiving the refund, I immediately assumed that I would never see that money again. This was also due to the fact that I had asked Mr. Mack to transfer it to me via Paypal, while he said he did not have Paypal, while in the emails Mr. Mack claims to have a Paypal accounT.
5) also in the brochure sent to me, it mentions a transfer from Ruaha to Dar es Salaam on August 28 with a leisurely departure at 10 a.m. (note that the next day we had a plane at 5 a.m. to return to Turkey, where we then continued to Italy), for 6 hours maximum travel time. I later found out from the driver (a very serious person) that the trip from Ruaha to Dar is an 11-12 hour drive, which is also confirmed by Google Maps, which estimates the trip at 10.47 hours (without the stops needed to get gas, go to the toilet, etc.). 12 hours of travel time by car was never on my radar, and I also find it risky to subject the driver to such grueling hours. If I had known, of course, I would never have agreed to such a schedule, which, as can be seen, is clearly false in some places and neglects crucial information;
6) The 12 hours of never-announced travel could easily have been avoided, since Mr. Mack could have had me leave for the safari a day earlier, and break the return from Ruaha into two days: in fact, I had expressed all willingness to anticipate our arrival. Not only that. He himself had said that he would study this possibility.
Finding myself in this situation, I asked Mr. Mack to book me a plane from Ruaha to Dar es Salaam, asking him at least to use the $500 advance unduly withheld. He refused, of course, and demanded instead to use the $650 he owed me. To that $650 I then had to add another $135 because the plane ticket cost much more.
I agreed to pay this amount for the following reasons:
1) because I was sure that the $650, otherwise, I would never see it again for the reasons already explained,
2) because without the plane flight, the last day of the vacation would have been a massacre (imagine a 12-hour drive and then having to catch the plane at 5 a.m. the next day)
3) I would also have run the risk of missing the return flight from Dar to Istanbul, should there be any problems.
However, this is a cost that I could easily have avoided if Mr. Mack, without overlooking the very relevant circumstance that the trip from Ruaha to Dar took 11-12 hours (and not 6), had anticipated the safari by one day, as I had repeatedly requested.
Again, then, Mr. Mack attempted to con me into more money. Think about the fact that after the same man forced me to pay the $135 for the airfare, he called me and told me that the flight from Ruaha to Dar was no longer available, and that I would have to leave from Iringa. This is a much cheaper and much less comfortable flight. Clearly, Mr. Mack wanted me to take that flight so he could keep the $135 already paid, and also profit from the difference between the lower cost of the flight to Iringa and the $650 used to buy the flight from Ruaha. I objected strongly, and after I threatened him, suddenly the flight from Ruaha came up.
I have submitted all these facts to the Arusha Police.
IT
50-65 years of age | Experience level: 2-5 safaris
The best trip we ever did, with the best possible support from Tanja and her team
We already had our ideas where in Botswana we wanted to go on our self-drive safari. Tanja supported us in order to optimize our route and planed and organised everything to perfection. In this way, we had no worries and could enjoy the wonderful nature and people of Botswana.
Our trip started in Kasane, had a daytrip to Victoria Falls, with various stops at Chobe, Linyanti, Savuti, Moremi, Kalahari and Pilandsberg.
Even for our last minute changes in Johannesburg she could arrange a perfect short tour through Soweto. Thank you again and we hope to come back soon.
35-50 years of age | Experience level: over 5 safaris
Excellent service
I appreciated the quick responses and good value for money snd good communication. My guide Godfrey (911) was also really good
IN
50-65 years of age | Experience level: 2-5 safaris
From India we were connected to Vincent Seth from Trip Advisor Africa Safaries.
From India we were in touch with Ms Vincent Seth from Trip Advisor South Africa. As per our requirement our itinerary was arranged by her with short notice. We were lucky to see all 5 BIG & many more . Seth was in touch with us everyday to take feedback from us about the driver & our trip experience. She made us feel at home. Because of Seth, our trip was enjoyable, comfortable. We will definitely recommend trip through Seth to all my friends & family. Once again big thank you to Seth. Akuna Matata.
