NL
20-35 years of age | Experience level: 2-5 safaris
Super friendly, easy going, expert on wildlife! Highly recommended
We did a selfdrive trip in Tanzania and decided that we wanted to do an 1 day guided tour in ngorongoro crater. After evaluating several tour operators, we decided to book with Mangokili and would highly recommend because:
1. Erick is a great guy. Very easy going, flexible, knowledgeable and it all just felt very real.
2. Erick visited the Campsite we were staying at the night before the trip and discussed the last details of the day trip.
3. Erick is born and raised in Tanzania. We rather spend money on a good local guide than a western company (sorry).
4. The pick up and drop off was all well arranged and on time.
So we had a great day trip with Erick and would definitely recommend planning a (multiple weeks?) trip with Erick!
SG
20-35 years of age | Experience level: first safari
The owner lies a lot and even now he is lying.
We have spoken with the platform master and he has suggested to give an update so here goes:
First, I would like to address the issue of refund. As mentioned, the agreement we made at the police station was for Haron’s African Sunset Safari to make a FULL refund BY 19 SEPTEMBER 2021, please refer to the attached. Haron only made his first partial payment on 28 September, second partial payment on 22 October. And as of today, 6 November, the FULL refund has not been received. Can you imagine after all these mistakes and injustices against yourself, Haron had the audacity to tell you to bear transaction costs when refunding you? Especially when he had a chance to repay you in person (and avoid these fees) but he chose not to. Because of this, we waited an entire day (until 9pm) at the police station - while we are on holiday.
Next, I would like to bring your attention to his responses to our reviews.
The person supposed to do ground handling in Tanzania had some problems…
(RESPONSE: We have proof and voice recordings that Haron was in cahoots with the Tanzanian middleman and tried to cheat the Tanzanian agency. We even found out about Haron’s threats because he was exposed. He is a manipulative and scary man.)
We did inform them of the only two hotels we would change more than a month before they travel…
(RESPONSE: To be precise, we certainly were not given more than a month’s notice. We were notified of the latest change (13 Jul) to one of the hotels 3 weeks before our trip. Not forgetting to mention the last hotel which Haron insisted to have booked, but when the officer called the hotel at the police station, they confirmed that payment WAS NOT made. We spent our last night scrambling to find another hotel to stay in because of Haron’s lies.)
There are so many lies Haron made that we can’t even list all of them.
It is telling when a tour operator responds to every bad review with rebuttals of their innocence. African Sunset Safaris is one such operator.
It is also laughable that this is the first sign of apology from Haron to us and it only comes when he is replying to a bad review instead of expressing his remorse sincerely in person, he is clearly putting on a show.
Haron, we know you are reading this. As the owner of an agency, please have the decency to reflect upon your actions. You owe us an apology and of course the balance of the refund. With that being said, do not expect us to take down our reviews as the agreement has been void by you.
Of course we can take failures, not everyone is perfect. What we cannot take is when it is happening everyday of the trip and the owner ignores you when he can’t find an excuse for his actions.
Of course, attaching a photo of the agreement he made with us to get away from the police station that day. That should serve as proof and give anyone reading this enough warning to steer clear.
SI
35-50 years of age | Experience level: 2-5 safaris
Great tour with best services
We had really good time with Ngunda. He took me and my familly to Mikumi national park for 3 days where we saw many different animals within park and on the way there. We booked as a private tour and everything run smoothly since pick up from the airport and return. The lodge we stayed in was perfect for me and our kids. I must also mention the good price so I strongly recommend to book with Obag African Safaris. Ngunda is a great guide!
Hope to come back again!
PL
20-35 years of age | Experience level: first safari
Great Guide!
I need to distinct two aspects: the guide and the office.
Our guide, Roni, was great! We felt safe and taken cere of very well. He told us a lot about visited places and seen animals. I can totally recommend Roni :)
The office of Karibu was just ok. We were supposed to take a joining safari but last minute it turned out that we will go alone - we planned to go to Mombasa after safari so if we knew that it would be private we would go first to Nakuru, then to Amboselli. It also turned out that in Nakuru there are just a few flamingos - we actually went there to see those birds, it would be nice of the office if they could inform us and offer other destination to see flamingos instead. So my only wishes about the office is for them to be a bit more proactive to suggest clients the best options. Anyway, it was fine :) I can recommend the office as well, just ask losts of questions before booking :)
20-35 years of age | Experience level: first safari
What an adventure
We met Marko (the founder of African Traces) at our hostel. He immediately came across as professional and sincere, and turned out to be. Marko put together a team within a day to do the 7-day Machame route to the top of Kilimanjaro with us and helped us with the final preparations. He himself took us to the gate where we met (the rest) of our crew and started our journey. It was both beautiful and tough but our guides - Jackson, Prospa and James - helped us through everything. They also kept a close eye on our health. This gave a safe feeling. Once back down, Marko was there again to pick us up and celebrate the adventure and life together. So much respect for how hard these men work. Be aware that most of what you pay goes to the National Park and they have to get it from your tip.
(automatic translation from Dutch)
SA
50-65 years of age | Experience level: 2-5 safaris
7 Day trip to Masai Mara and Amboseli
My family and I were very pleased with the services of Africa Flash McTours and Travel during our trip to Masai Mara and Amboseli. Right from setting up the itinerary to its execution, everything was organized perfectly. Though our trip was not finalized till the last minute due to COVID regulation, Peter was helpful right from the beginning, three months in advance, answering to my emails and messages. At no point I felt that he was not cooperating considering that there was no guarantee of our safari. While booking hotels, he ensured that my request for wheelchair assistance rooms were considered. Weekend was not an issue with him. He was available 24/7. He even helped us in getting our Kenya visa when my online visa agent did not respond to my calls in spite paying full amount in advance. Without Peter’s help our trip would not have taken place.
Peter has an excellent team especially his tour guide Simon. We had an amazing experience with Simon. He went above and beyond as our guide. His knowledge and experience in the parks helped us see all the major animals. He was also extremely patient and courteous, especially since we had someone who needed a wheelchair. He was always punctual and made sure we left early for all the safaris. Being young, he had the same enthusiasm as a normal tourist would have and went beyond his limits to make sure that we get an unforgettable safari experience.
CH
20-35 years of age | Experience level: first safari
A Safari that will leave you in awe
The 7 day Safari organized by Aenea and his team was beyond fantastic. Our guide, Kelly contributed greatly to making this an unforgettable experience! His eyes are sharper then that of an eagle’s, capable of identifying animals from miles away. His patience, persistence and passion for his work is admirable and his knowledge about all things is remarkable. If you only do one safari in your life, I highly recommend this one!
IN
20-35 years of age | Experience level: first safari
Wonderful
The services were great. Everything was made smooth by the tour operators. I really had fun and enjoyed my time to the fullest.
Excellent!
The guys are extremely professional and trustworthy. My only regret is that I went only for a 2 days safari with them and not 3 or 4. The guides were wonderful, the cars clean and comfy, the game drive was amazing and they made sure we saw as many animals as possible. They provided us with good insights and information about the environment and the animals which made the experience even more amazing. I will never forget this experience and I definitely recommend that if you go for a safari you do it with Suricata.
P.S I love the name of the company. :))
20-35 years of age | Experience level: 2-5 safaris
Great service, quick to respond, friendly and professional staff.
We had an awesome trip from Nairobi to the coast. Driver Douglas was very friendly and knowledgeable. We had a comfortable journey wit 3 elder gentlemen. All was well arranged and communication was flawless.