US
under20 years of age
Unethical company during pandemic
We booked this company as a trip of a lifetime. Due to the pandemic Kanyezi cancelled our trip and refused to return our deposit. Chris the owner claimed that he had distributed our deposits to various tour subcontractors and that they were all teetering on bankruptcy without showing us any proof. They all seem to be still in business and are still taking deposits for future bookings. He claimed he had no second party insurance with the various hotels, lodges, guides etc. and that we should make a claim to our own insurance company. He then refused to provide a simple standardized invoice noting the trip cancellation making the insurance claim much more difficult. He also said if we booked a future trip we would have to give another deposit instead of using our funds he already had in his hands. Why would anyone do this? Avoid Kanyezi like the plague. They are not honest business people.
CA
50-65 years of age | Experience level: over 5 safaris
Quite spoken thief JAMES MUNGAI - Owes me over $8,000
Paid for a fill 10 days tour with a friend, on arrival James Mungai owner of Alliance revealed he spent all the money and nothing was paid for. KENYA TUURIST POLICE were notified and appear to have done nothing
CA
50-65 years of age | Experience level: 2-5 safaris
James Ripped me off!
I took a 21 day safari that James had arranged for me in June 2019. Everything went fine until the last week of the Safari. James started phoning me to ask that I pay for things like fuel and entry fees to the Massia Mara. I also had to pay some of the fees at the hotels. What’s a person to do when stuck in the middle of Kenya but pay to continue the journey. Of course, James assured me that he would reimburse my money and of course he never did. I kept in touch with my excellent driver/guide Martin from Voi and except for a small initial deposit James did not pay him his contracted fee for the entire 21 day safari. I felt very bad for Martin and forwarded his tip to him after I returned home because James had bled me dry in Kenya. I’m assuming that the Covid crisis has probably put his company under, again, but I’m sure he will pop up under another name, BEWARE!!!
TR
50-65 years of age | Experience level: first safari
Fantastic guide
The safari was amazing and the guide could not be faltered however we also booked a balloon ride with Arkman and they suggested the dollars we gave them ( from the UK ) were fake. Hence asking for additional funds . This resulted in us missing the ballon ride experience. The dollar’s we paid with were not fake ( but had been replaced with fake dollars produced in Kenya) hence I would not trust booking with this company . This was a scam !
US
This company runs a scam business and will steal your money
I paid $1200 USD deposit to go on safari with the company and per our contract it was stated I would receive a refund if the trip had to be cancelled as long as it was within 60 days of travel. I cancelled the trip well before the 60 days and for months and month attempted to obtain a refund from this company. They continue to lie and refuse to refund my deposit. Pesapal (third party business who processed the transaction) has done nothing to protect the transaction. They are thieves and will steal your money.
NL
65+ years of age | Experience level: 2-5 safaris
Alex Shembago is a big cheater
At the beginning of July this year i had arranged with Alex a 24 day all inclusive (safaris, visit some tribes, transport , hotels, food etc.) private roundtrip from Dar es Salaam as well final Moshi. About 40% of the agreed amount i payed Alex, the rest i payed the driver/guide during the trip. The old car Alex give us broke down 3 times. The trip from Bukoba to Bokoba and Bokoba to Mwanza was canceled by Alex, because according to him the road was dangerous and the boat did not sail. On day 19 Alex phoned me and say that the money i give to driver is up and ask me to borrow 300 US for the last 5 days of the trip. I did not do this and told him that he still have 40 % of the travel sum in his pocket and that he easy can sent money to the driver. He didnt do that . The last 5 days i had made a 2 trips with an other person and my driver and have to pay for the hotel and food by myself. I said Alex that I want to have at least the hotel and food costs reimbursed for the last 5 days reimbursed from him. He promised to tranfer these charges to me within a few days. I reminds Alex later 2 times of this. Now after 7 weeks i still received nothing. I Moshi i told my expierence to an other man. This man said that he knew Alex and that its not believed that Alex will refund me any money.
35-50 years of age | Experience level: 2-5 safaris
AVOID this unethical company
There are many honest and ethical tour companies in Tanzania and Impatiens Tours is definitely not one of them. I use to consider Enock and Yesaya friends so didn't hesitate to book there vehicles for a humanitarian aid project. When the trip had end I was promised my money back for months and 6 months later still have not received a cent. Initially they blamed DPO saying they never got the money, they stated they had reported the problem to the Tourism police but when asked for a copy of the paperwork they never sent it. Turns out it was all lies. They do have the money and due to massive unpaid tax bill there bank accounts have been frozen according to Yesaya. No idea if even that is true. Do not trust these guys and don't spend a cent with them. If they will happily take money from a humanitarian project operating in Arusha to help locals they will not hesitate to keep money off unsuspecting tourists. Avoid this company at all costs!
ES
50-65 years of age | Experience level: first safari
Worst safari company. RUN AWAY!
We had a terrible experience with 3 Wonders. It was not communication at all, they did what they wanted after they got the money, changing all the schedule. They mixed 4 different safaris in one group, so it was absolutely a mess. They even tried to squeeze 9 people (it was max. 6 people) plus the driver and the cook in one car. As far as we said we were not going into the car and after a long discussion, two person went in another car, finally we were 9 persons and only 8 seat belts. It was not enough room for luggage, so some luggage was inside the car what it wasn't very comfortable.
The car was very old, more than 500.000 kms and very bad tires without tread, we were not safe on that car. You can see the pictures. The driver had to deal with the engine several times because it was failing, the way back from Serengeti took more than 8 hs. because he had to drive maximum 40 km/hr, we were passed for all cars!
I never got the sunrise game drive at Serengeti and they tried to change my accommodation the last night at a Lodge for a camping, again a long discussion with a very rude and disrespectful driver Kindu.
Everyday we were asked to have breakfast at 6:30 am and never started the game drive before 9:00 am.
Don't trust this company, you are only a way to make cash, they don't care for anything but money.
under20 years of age
dont waste your time
i hated it just imagine a four hour drive only seeing antelope
under20 years of age | Experience level: over 5 safaris
the worst trip
i really didnt like it. i saw a very small amount of animals and no lions