20-35 years of age | Experience level: over 5 safaris
Safari itself was positive but tour operator's organizational skills left a lot to be desired
If I were reviewing the gorilla trekking experience and safari itself, I would have provided a rating of 4. Unfortunately, the disorganization and confusing communication I experienced from the actual planning around the trip by the tour operator before and after the trip detracted from my overall customer experience. As mentioned by other reviewers, there are still a few improvements that the tour operator should pay attention to and address, specifically around improving their communication - including more proactive communication leading up to trip around key logistical details and making their communication within office more streamlined so there is less confusion for the client. There were a few coordination lapses and lack of attention to detail that detracted from what would have been otherwise an enjoyable trip. Though the owner did try to redeem this by following up on a daily basis on how our trip was going, unfortunately, it did not prevent the lapses from affecting my overall customer experience - including confusion around payment and price for trip. The redeeming factor was that the safari guide and driver - Hamza - was very client-focused, trustworthy, and efficient and once the trip started, our group spent the majority of our time with him.
US
35-50 years of age | Experience level: 2-5 safaris
5 Star Service for a great Family vacay~
The trip was fantastic. Megan was great to work with. We didn't really know what to expect but were surprised with the amenities of the lodges and the uniqueness of the safaris. All of the guides and service staff were so kind.
DK
20-35 years of age | Experience level: 2-5 safaris
Good and polite operator
Fine tents with beds and own bathroom.
Good local food and polite staff.
Good safaribus with a fast driver - which resulted in the big 5.
Good budget safari
US
20-35 years of age | Experience level: first safari
Excellent planning and accommodations limited communication post payment.
I searched high and low for a safari that offered luxury accommodations for an affordable rate. When I came across Regional Tours I was very excited with the accommodations and the price. I took several days to shop around and could not find anything more affordable that was similar in accommodations. The Regional Tours representative was in constant communication ensuring that I was knowledgeable about the safari and wanted me to complete booking quickly. I was initially apprehensive regarding the payment arrangement of Wiring money. I spent 5% more than the requested price to pay with a credit card. I did not receive a confirmation of payment, and when I reached out to the company to confirm the payment I did not get a response for a few days which made me nervous. I also sought answers regarding my confirmation of accommodations and plans before a big trip such as this. I did not receive communication for several days at a time. I felt that once my payment had been made they had vanished and my money was taken. After doing some research I learned that this was common behavior for this company. I was relieved upon arrival in Tanzania that my safari guide was waiting and ready with a sign with my name on it for me and my friend. The safari over all was well planned, the accommodations simply beautiful, and could not have been more pleased with the safari jeep. Me and my friend googled interactions with safari guides on safari as our guide was quiet a lot of the time and we were unsure if this was the typical dynamic of a safari. Amani was very knowledgeable about the animals however we felt that he did not have the enthusiasm that would have made this a safari more exciting. We certainly enjoyed his safety measures taken during the safari and his extreme Passion for following the rules, as we like to feel safe on vacation. We would have liked more communication throughout as to what we were doing so that we could be more informed. I was disappointed one day when Amani decided to leave the game drive before inquiring if we were ready to go. It was my favorite location for me, not knowing exactly the routes I was not sure of our whereabouts and didn't notice that we were leaving the park. Another area of negativity was the back door of the safari jeep was not working therefore we had to lug heavy luggage multiple rows down a narrow Jeep in-and-out daily, em 6oi. Uwith not much assistance from our guide. We could tell that he was not eager to carry or lift our bags so we did the grunt work on vacation which was not fun. We tipped the typical amount, however felt we should have reduced the amount due to having to work so hard with our luggage. Overall it was a wonderful vacation and I would certainly recommend Regional Tours and Safaris.
20-35 years of age | Experience level: first safari
Fantastic 7-day safari of the northern parks in Tanzania
I can't fault any aspect of Shemeji Safari; from initial enquiry to the tour itself, everything was easy and they made sure we had a great time. With no prior knowledge of the area or what to see, we were guided at every step with the team's expert knowledge. Our driver and chef during the week were fantastic; nothing was too much trouble for them. Highly recommended!
NL
50-65 years of age | Experience level: 2-5 safaris
Great personal attention with a dedicated guide/driver and smoothless organised.
Very fast communication with Graasrootz when there was a question about the booking. The trip itself was marvellous. David was a great man to travel with. He is committed and very humoristic. His knowledge about the parks and animals is great. We had a lot of fun together. It was beautiful that a number of lodges were community-based and supporting local projects. We had a marvellous tour and saw a lot of interesting places in Ufganda and met fantastic people.
20-35 years of age | Experience level: first safari
Outstanding safari experience
We've had a great safari experience, everything was very well planned by the operator. The services provided were at good standards and was nothing to complain about.
CZ
20-35 years of age | Experience level: 2-5 safaris
Great service
It is unthinkable to visit Kenya and not do a safari. Based on recommendations, we used the KT & Safaris service and were very satisfied. We recommend!
50-65 years of age | Experience level: over 5 safaris
elephantastic safari
I would definitely recommend Wildebeest safari ; A super company who will always do her best to satisfy your wishes and desires ; Great , comfortable vehicles , drivers who know their job ; Always on time , open to any suggestion .
Book with WILDEBEEST safari for unforgettable wildlife experience
US
20-35 years of age | Experience level: first safari
By far one of the highlights of my trip to Kenya!
This safari was affordable and amazing! Our driver Robert was so kind and knowledgeable about the history of Kenya. We didn’t just get a safari we got a cultural experience.
