NL
65+ years of age | Experience level: 2-5 safaris
Reliable, excellent staff
I can be short: excellent in every way !!!
It was our second safari with this company and again: top !!!
Direct and personal contact, they say what they do and they do what they say !
Very good staff
We sure can recommand Flash Safaris and Fotography !!
CA
Experience level: 2-5 safaris
We had a wonderful time in Tanzania
Thanks so much, we're very sad to be back! we had such an amazing trip and everything went smoothly thanks Zepisa African safaris for excellent itinerary and info pack you put together for us! thanks again for everything, we will definitely be recommending you and coming back to you for our next trip to Tanzania.
US
35-50 years of age
i loved being there
Last month I went on a safari booked through Safarihub and it was fantastic! It was an incredible trip that we'll remember for a lifetime. All of our guides were extremely knowledgeable and professionals, our lodges, hotels and camps were amazing,
everything was quite perfect :)
RU
20-35 years of age | Experience level: first safari
Tanzania is Amazing
Very nice people in Tanzania, hakuna matata is the word of hope, We did safari in July me and my 2 friends who were couple.
We visited Tarangire, Ngorongoro Crater and the endless Serengeti in just eight days, i enjoyed the tour with the knowledgeable guide knows every animals and birds. We had a chance to see wildebeest migration in Serengeti as well as all big five animals in Ngorongoro Crater.
Wild Secret Safaris did great in accommodation suggestion, safari route was very healthy.
Thank you Wild Secret Safari team.
PL
Beautiful country and very bad people
This is a formal complaint concerning the service provided by Waterlime Mobile Safaris during my trip "6 Days of Moremi Game Reserve" which took place between 29.August - 3 September (programme provided by the organiser of the safari).
The service performed by Waterlime Mobile Safaris employees selected by Ms Mosa: Frank and Katee was below proper standards and did not meet my expectations at all.
The most serious was that they: Katee and Frank lied to us telling that we cannot reach Xakanaka because the road was flooded by the Okavango, and without our consent they changed the programme of the 4th day of the trip and drove us to the south end of Moremi, 1.5 h from Maun.
Other offences in service include:
I. Waterlime Mobile Safaris guide/driver Frank:
1. Offered me to spend nights with me in my tent (“either me or Katee can sleep with you”) which I consider as personal offence. He never apologized for this.
2. As our guide, he never informed us about daily plans and never gave us any information about the area or animals we saw on the way and -in fact- was very bad at tracking them. I personally learnt more during 1 hour mokoro safari from a contracted guide than during the whole trip from our guide Frank
3. Instead of driving along the paths for vehicles in the National Park, Frank drove across the bush chasing animals, including a female elephant with a baby causing stress to me and the animals
4. Repeatedly refused me to use his telephone to call either Ms Mosa from Waterlime Mobile Safaris or my Botswanan friend from Maun when I needed contact, consultation and support (I offered to pay for the calls). Since our mobiles did not work at all we were totally dependent on their good will and cooperation. It did not take place.
5. Was arrogant and aggressive towards us. For example:
-When I asked if we were going to the camp because it was getting late, his reaction was: “who do you think you are to tell me what to do”
-Almost always he did not answer any questions and did what he wanted to do. Even in situations when me and my companions were asking him eg. to stop the car.
II. Waterlime Mobile Safaris guide/cook Katee:
6. During two last days of the trip, he did not provide us with proper food. On day 5 of the trip, for breakfast we got rice and a slice of beef, no lunch at all, and in the evening spaghetti with potatoes, onion and carrots. On the last day of the trip we only got black coffee for breakfast.
7. He refused to give us fresh water and insisted that we drink the plastic smelling water which was bought 6 days ago. He also refused to make fire on the last night saying that he had no more money left for buying wood. I had to give them some money to buy us water and/or wood.
When communicating with Ms Mosa from Waterlime Mobile Safaris they never spoke English so we did not know what they were telling to Ms Mosa and could not react.
My request sent to Ms Mosa from Waterlime Mobile Safaris to compensate financially such bad service was never answered.
Sincerely yours, Danuta
FR
20-35 years of age | Experience level: first safari
Amazing trip
All was pretty perfect. The nature and the wildlife in Tanzania is wonderful. There are no too more tourist in camp and reserve, we advice this destination to anyone who is in love with this kind of trip !
US
65+ years of age | Experience level: over 5 safaris
No Worries - All transfers and Activities covered beyond expectations!!!
I was very fortunate to lead 18 of my friends on a trip to Zambia/Zimbabwe/South Africa for three weeks. What an amazing adventure!! We had the great privilege of having Luciano Tours handle our group transfers to and from Livingstone Airport to the Royal Livingstone Hotel. The service did not stop at that point. Shadrick at Luciano Tours suggested activities that our group may enjoy during our short two night stay. Well, everything he suggested was "spot on." He emailed me back and forth over the months leading up to our visit and had everything so very well organized, priced, and so clear with directions. I loved working with him. The Zambezi River Cruise was fabulous! We did the 4:30 cruise with snacks and drinks and the sunset was beyond belief! We also enjoy the Livingstone Island Tour with the walk out to Angels' Pool. Devil's Pool was closed due to the amount of water and current. We had a fabulous time even hiking to the Angels' Pool and breakfast was delicious! I have the highest applauds to give this company, and especially Shadrick! When you find a truly honest company who goes beyond in helping you with everything, no matter if it is small or large, then you have found a treasure! That is how I feel about Luciano Tours. You will love working with this amazing company.
20-35 years of age | Experience level: first safari
The BEST Ugandan honeymoon with the BEST Safari Guide!
The number one most important thing about any safari is your safari guide - when my husband and I booked our honeymoon to Uganda with Crystal Safaris we did not realise just how lucky we would get - Hannington - our safari guide went above and beyond to make our honeymoon the most special time of our lives! He was extremely knowledgeable, professional and as a well respected tour guide - he had great connections - meaning we were able to see even the most rarest of animals during our game drives. Crystal Safaris and Hannington ensured each lodge we stayed in were aware it was our honeymoon and we were never disappointed - we had cakes made especially for us at each lodge, a traditional Ugandan song dedicated and sang for us by the staff at Gorilla Safari Lodge in Bwindi (also owned by Crystal Safaris!) and a private candlelit dinner outside our lodge overlooking the lake at Crater Safari Lodge (also owned by Crystal Safaris!). In terms of our safari, we saw all the animals we could have wished for - Elephants, Giraffes, Lions, Leopards, Buffalo (many types), Antelopes (many types) and a huge variety of incredible birds (including the rare national bird of Uganda!!). In addition to all of this, Crystal Safari organised our Chimpanzee and Gorilla trekking experiences - both of which were once in a life time experiences. We really were very happy with our safari and most of all with meeting Hannington and having him as our tour guide and driver as we feel we have a safari guide for life! Hannington is an exceptional tour guide and I would highly recommend asking for him specifically when booking through Crystal Safaris - he is always high spirited (even after an 8+ hour drive!), makes great conversation ensuring you learn not only about the animals but also about what life is really like in Uganda and really cares for you during your holiday, we were very lucky to have had him as our guide for our honeymoon!!
IE
20-35 years of age | Experience level: first safari
Amazing gorilla tracking experience with Karumuna Safaris
My girlfriend and I had a wonderful experience tracking mountain gorillas in Bwindi impenetrable forest with Karumuna Safaris. Richard and Jonah were very professional in their communication with us right from the beginning. The whole experience completely exceeded our expectations, the accommodation at Gorilla mist camp and Lake Bunyonyi was excellent and the food was delicious as well. Our guide Caleb was very friendly and very knowledgeable, providing all sorts of information about the Gorillas and other wildlife on the long journey to and from Kampala. The Gorilla tracking itself was a phenomenal experience and worth every penny. All in all Karumuna Safaris were a great company to do our trip with, from the first communication until they dropped us off at Kampala, they took great care of us. Thanks a lot guys!
US
35-50 years of age | Experience level: first safari
Memorable safari
I and my 3 friends visited Uganda through this tour company , the whole trip was fantastic, Robert who was our guide and he did a lot to make our trip memorable. I want to thank the office especially joy for the useful information given to us.
Thank you African based safaris management for making our 5 days trip successful.
