20-35 years of age | Experience level: 2-5 safaris
An Incredible Experience.
There are no words to describe how incredible our safari experience was with EasyTravel from start to finish. Hellen was incredibly communicative and responsive with all the planning aspects and she and her team greeted us very warmly in Arusha. Abi was the most incredible driver — we have already recommended him to our friends who are planning a trip to Tanzania next year. He went above and beyond every step of the way, often being the first one to locate animals, giving us private encounters before other cars eventually joined us. He is an expert spotter, extremely knowledgeable, and super friendly. We could not have asked for a better trip!
TW
50-65 years of age | Experience level: first safari
Well arranged
Well arranged with a nice tour guides, will consider your company for next trip next year if plan go Kenya Africa.
IT
20-35 years of age | Experience level: first safari
Supportive and available
We did the two-days safari in Masai Mara with Patrick. He was very available to provide information to us and answer all of our doubts in the days prior to the safari. The experience was amazing, we got to visit a Masai village and during the safari we encountered almost all of the big five, plus many other animals. I would highly recommend this experience with Mateo Travel and Adventure.
FR
20-35 years of age | Experience level: first safari
Extraordinary
We climbed Kilimanjaro thanks to Kizambi tours and it was a wonderful experience. The team was very nice, flexible and there for our needs and wishes. For example we decided to go up one day earlyer than planned and it was no problem even though decided quite spontaneously! We had quite a few changes like this in our plans and it was never a problem, the team adapted very well ("hakuna Matata").
So, the communication was very good and not complicated. When we had questions we could always ask our "manager" and he responded us very quickly. I felt safe and in good hands though we also had enough freedom to explore and do things by ourselves.
Thanks for these beautiful holidays!
NZ
20-35 years of age | Experience level: first safari
10 day Kenya and Tanzania Safari
We really enjoyed our budget safari (6 days Kenya, 3 days Tanzania)and the communication and booking process from super eagles tours was awesome. They even looked into changing our itinerary mid trip. 5 stars for communication
Kenya:
Even though we booked a budget camping safari, the accommodation was really good. We were in a really large tent with a proper bed and private toilet and hot shower. There is not really much point booking anything above budget in Kenya, as you will only really get slightly better food.
For the first 3-4 days we had 8 people in our van even though our tour company promised maximum of 7 and other people in the van tour companies had promised 6. 8 was way too much as not everyone could stand up at one time to look out the top of the van. Everyone was staying at different places as well so with 8 people we spent a lot of time driving to drop all the people off at their accommodation. Sometimes this was up to 1 hour if they were staying in the parks.
There is a lot of driving in this safari, not only doing the safari but getting to the parks. There is more driving on the road than actually driving in the national parks. The tour companies could set it up so that driving is minimised as currently we go all the way down from Nairobi to the Tanzania border for the Masai Mara and then back up past Nairobi to Nakuru and only spent 2 hours safaring there, and then back down to Amboseli near the Tanzania border again. If they started going north of Nairobi to Nakuru first, then it would probably take out at least 1 whole day of driving and we could spend a lot more time at Nakuru as we felt we didn’t get enough time there.
Overall, The guides in Kenya were great and we saw lots of amazing animals. It was really fun, however the driving was getting to us in the middle of the trip and this could be avoided if it was set out better.
Tanzania
We opted for a ten day safari that covered both Kenya and Tanzania. We made this booking in a rush due to other plans falling through, we would probably book differently doing it again.
Since we are a young couple looking for an adventure, and not crazy about photography or animals, we would just do 6-7 day Kenyan safari and then head to Mombasa or Diana beach for few days at the beach. The Kenya side is a lot cheaper and this would take out a lot of driving.
For animal lovers, we would recommend adding on Tanzania, Tanzania is extremely good, It is Kenya on steroids. You see the same animals but just more of them. For example we saw a pride of 20-30 lions in the Serengeti and thousands of wilderbeest which you don’t get in Kenya. The downside is a lot more driving.
Tanzania
The Tanzania safari was great and the wildlife and scenery was next level amazing. We added Tanzania onto our Kenyan safari and spent 3 days on a safari tour.
We chose the budget safari and unlike Kenya the accommodation did reflect this. We were staying tents and had communal bathrooms which is fine for use but something to be aware of when booking. This also meant that the trucks were loaded with food and camping equipment which made it a bit crammed. Even though the facilities were basic the food was still amazing. Note that the chef also needs a tip which we did not know about. A generous tip for this is 10USD per person.
The safaris were awesome, but we felt we didn’t really have enough time to do the Serengeti well, but that is because it is so vast. Ngorongoro crater was amazing but likewise we only had a morning and it was cut short to get some people back to the airport.
For our trip the guide was below average and more of a driver than a guide. He didn’t really talk to us and only did very minimal talking on the safari. We would have liked him to talk about the animals and tell us facts and actually act interested. In Kenya it felt like a group hunt to find the animals which was fun, but in Tanzania is was more just drive and see what you see. The main thing that annoyed us about our guide is that in the last two hours of the trip he started being very friendly and even bought us red bananas, likely because he was about to receive a tip. When we finished we gave him our tip and he preceded to count it in front of us and then ask for more. This was very rude and in our opinion unacceptable, especially when our Kenya guides didn’t even look at the tip but just thanked us.
If there is a set amount to tip then the tour companies need to advise this and be reasonable. It is such a murky territory, and can easily ruin trips for people, when it’s not clear and people have paid thousands to be there.
65+ years of age | Experience level: first safari
Irresponsible; callous; unapologetic; indifferent to fact we paid for a service he could not deliver
Sold safari itinerary that proved to be undeliverable.
Driven in land cruiser with several major defects, many of which were significant safety risks.
The most harrowing part of the journey was during 14-hour drive from Makumi to Selous (which should have taken no more than 7 hours).
Just after 7pm on this drive, the headlights on the vehicle failed. It was dark and very remote where it happened.
The road was potholed and riven (a truck had been stuck in the mud earlier and we had waited an hour while villagers dug it out before we could pass).
The driver resorted to holding his mobile phone out of the window in his right hand,to shine the light from his screen on to road. His left hand held the wheel and he drove one-handed, with very little light from his phone, with hazard lights on.
The journey was completed agonisingly slowly in this dangerous one-handed fashion.
Because of the rain, it was also hard to distinguish the road from water on both sides.
We both thought we would die.
The following day we saw Steven, the company owner, at the river safari where he was with a group (from the hotel where we had been staying). He was in a more superior vehicle.
We were rightly angry. We tried to tell him about some of our experience of the tour, but he offered not one word of sympathy, still less any apology or acceptance of responsibility.
When we said our lives had been endangered, he said we should take it as an adventure! I am in my 70s and my wife is nearly 70. We do not need this kind of adventure at this stage in our lives. We are well-travelled and had ‘slummed it’ in our twenties.
When my wife mentioned that the hand rail came off when she held on to it as the vehicle tipped at 45degrees going through a rut, Steven said that it was probably because of her weight!!!
We pointed out to him that it was his responsibility to provide us with a vehicle that was fit-for-purpose. He responded that it was the rain that posed a problem to our journey having taken so long.
This is just an account of the worst part of the tour.
We bought a 4-day safari (84 hours) but spent spent a total of 31.5 hours travelling in the vehicle, with a mere 8 hours on actual safari in the two parks, Makumi and Selous.
We paid USD1800 and were provided with an unroadworthy, not fit-for-purpose vehicle.
The accommodation was changed at the last minute on the first day and we were put up in a place with no fan, air-conditioning or hot water.
The accommodation at Selous did have a fan, but no hot water for a shower after our gruelling journey or for an early morning shower. (They did provide hot water later in the day but no hot shower before our walking Safari before breakfast.)
It was a terrifying experience.
Clearly not value for money.
20-35 years of age | Experience level: first safari
Great Experience
The safari itself was excellent. Johnny was a great guide and it was well structured and organised.
Communications with Axis were great throughout.
I would pay extra to avoid staying at any KSLH properties (Voi & Ngulia) next time though, these were both poor and in need of refurbishment, Ngulia was especially bad.
Oltukai Lodge on our first night stop was excellent.
DE
20-35 years of age | Experience level: first safari
Our expectations were exceeded!
Our expectations were exceeded! We had the safari of a lifetime with the dream team of Simon as our guide and Action as our cook. The combination of the three parks Tarangire, Serengeti and Ngorongoro was perfect. The Camping was a once in a lifetime experience where I always felt safe thanks to our guide Simon and his knowledge. Absolutely recommendable! Every day was a mission with lots of good food, fun, action (
DE
20-35 years of age | Experience level: first safari
Amazing
We had a fantastic time. 4 days of safari.
Charles did an amazing Job.
Always kindful, helpful and made everything possible for us,.
His knowlegde is very good and he knows to find the right Spot.
We learned a lot about the animals, the culture and the Massai.
I would love to go on a safari tour with Charles again at any time
NL
35-50 years of age | Experience level: 2-5 safaris
Friendly attentive touroperator with clear communication
Great 5 day Safari tour! Our tour guide Pius was extremely knowledgable and friendly and a great driver. We saw so many animals and enjoyed all the lodges we stayed in, staff were always friendly and the food was of high quality. The communication prior to the trip was also very clear and Mike was there to welcome us, as well as wave us goodbye at the end.
Overall a trip of a lifetime.