35-50 years of age | Experience level: first safari
Proceed with Caution
Think twice before booking!
Unfortunately this did not turn out well. We haven't been to Kenya yet so our experience with African Mosaic Tours has made the last week or so very stressful and manic.
At first, Max, the CEO, was friendly, very quick at replying and put together a safari pack we were happy with. We sent across our deposit to the link that Max provided, he confirmed he had received it and we were set to go. Happy days! Or not…
I messaged Max last week to update my contact details and he came back to me in his usual quick response time but on this occasion accused me or being a fraud, that I was playing a “ game “ and that they have never used that payment option before, therefore, he has not received our deposit. My partner called him but he was aggressive and rude to her on the phone and he has now ceased communication with us and appears to be ignoring emails from other people who are trying to get to the bottom of this. We were, and still are, baffled as to what has happened here. What boils my blood is his outright lying. Everything he denies is in the email communication between us. I have the payment link, I have payment confirmation and I have a screen shot from Max showing my money in their account.
It doesn’t look like this is going to be settled through Max and African Mosaic Tours since they’re ignoring emails so I am going to have to find the answers through other routes. We have since booked another safari which just looks incredible but I would very much like my 1700USD back from this company.
Think long and hard about booking with this company. I’m sure they do and have provided safaris in the past but if this experience has happened to me then it can happen to others too.
65+ years of age | Experience level: first safari
Very professional, friendly & responsive. Excellent experiences & accommodation, excellent guide
We were on a family holiday, all old people who were treated with exceptional care & attention. Our tour included fabulous highlights, we went to all the key national parks, saw amazing animals up really close. Our guide & driver Fadhili was exceptional, he was knowledgeable, engaged and a lot of fun. Our transport & accommodation were really comfortable. Service and staff were outstanding. Serengeti Nyumbani camp was a wonderful experience. Karatu Acacia Lodge is part of a coffee plantation & also very comfortable. Staff were fantastic, welcoming us with singing & lovely juice. On the last night we had a traditional African meal which was yummy.
Safari by Z itemised every item in their quote, their detailed plan was more thorough than others & the value for money was excellent. The attention we received from Fadhili every day and Wanaday in Arusha was more than we expected. Overall this holiday far exceeded my expectations. I'd recommend Tanzania and Safari by Z to anyone looking for a great (but reasonable) Safari holiday.
CH
65+ years of age | Experience level: 2-5 safaris
quality & fun
we were fortunate to have previous zvighu as our guide - he is extremely knowledgable, experienced, professional and reliable. organization and execution were flawless; moreover prev has an admirable sense of humour. his services are recommended highly!!
DE
20-35 years of age | Experience level: first safari
Stunning Safari in Serengeti and Ngorongoro
We are a group of 5 friends that embarked on a 3 day camping Safari to Serengeti and Ngorongoro with ecotone_safaris. First I have to say that the trip has been really special and exceeded our expectations. Our guide Elisante proofed to be a really experienced driver and we were surprised to find ourselves quite often being the only Jeep surrounded by the amazing nature of the Serengeti. That was especially special at sunset time. I was struck to see how close so many different animals live that I have only read about or seen in movies and how they minded their own business and how there was constantly something new to discover. One morning we woke up with an elephant nearby the camp and the other morning we discovered 2 zebras basically feeding next to the tents. A bit scary and exciting somehow. We’ve seen different tribes of lions from really closeby (surprisingly they didn’t mind the jeep at all), lazing around, preparing for a hunt. And so many other animals; wahrhogs, hyenas, hippos, cheetahs, gazelles.. Also there is to mention the lovely chef Baraki that traveled with the group and prepared every meal freshly and deliciously. It feelt like really good comfort food!
The only mark to add is that sometimes we wished for more information about the animals etc from our guide. But when we asked him he could answer all our questions and provided interesting information. Thanks for this experience!
DE
20-35 years of age | Experience level: 2-5 safaris
Exceeded our expectations! Amazing safari and value for money!!
Our experience with Beast Spoor Safaris exceeded our expectations on every level. Our experienced guide/driver, James, was incredible, top notch! We enjoyed learning from him, joking around, and sharing stories. Asante, Asante John! We spent 2 nights in the Maasai Mara at the Jambo Mara Safari Lodge and 1 night at Lake Nakuru Lodge- would highly recommend both, they were amazing. We booked with Linda and from the very beginning, communication and customer service was clear and timely. The Beast Spoor team was committed to making sure our trip was perfect. We are finished with the 4 day safari and have begun the second part of our trip- 3 nights at Diani Sea Resort. All arranged by Beast Spoor Safaris. Our trip has been incredible and I would highly recommend using this company for a Kenyan safari. If you’re lucky, James will be your guide/driver!
AE
35-50 years of age | Experience level: first safari
Amazing experience with Earthwings Tours and Safari
First of all, communication since day 1 was prompt and transparent. All questions were answered which made it easy for us to decide which tour was best suited for my family. The campsites/lodge affiliated were superb and family friendly. The Safari itself was action-packed, best family adventure by far and game drive guide Peter made sure we experienced the best of it and that we see everything!all big 5 animals ticked.. And many more! He was very knowledgeable of all wild life, very informative. Super patient with answering all of our questions. Thank you! And to Martin, who treated us like family member in his home country. We felt very well looked after. Thank you. I cannot recommend Earthwings enough to experience once in a lifetime African Safari.
20-35 years of age | Experience level: first safari
Absolutely amazing
From the get go mountain warriors welcomed me with open arms. The agent, Rehema helped me through preparation for the safari. Answering all my questions with outstanding professionalism! Dennis was amazing and was very informative on the coffee and banana plantations. Can’t have asked for a better experience!
SK
20-35 years of age | Experience level: first safari
Duncan Paul is a professional and friendly tour guide
We have absolutely enjoyed our Safari trip with the company and especially with Duncan Paul. Duncan was with us for there days in Amboseli and Tsavo East and was always on time, very punctual and has answered all our questions. We appreciated his calm, and friendly approach. He helped us to spot many animals we would not have noticed otherwise and was also a very good driver, he knew all the roads along the way very well. We both highly recommend Duncan Paul as your safari guide :)
Samo and Lucia
50-65 years of age | Experience level: first safari
Great Tour Company, extremely knowledgable excellent guide makes a WOW experience
We did a five day safari with Easy Tours with our guide Hubert. We could not have asked for more and it was beyond expectations. We saw a vast variety or birds and animals and for the "twitchers" that are reading our guide had excellent knowledge of birds. We saw lions, cheetahs and leopard on every day in the Serengeti and the crater and the communication between guides telling each other where everything is is so great. We didn't do the Masai Mara village tour as ethically this doesn't sit well with us but others that we heard did it loved it.
I can't recommend Tanzania enough and particularly Vivian at Easy Tours who was excellent at organising our tour and answered all our questions and was super helpful and responsive. Huebert our guide what he doesn't know about all things Serengeti and the Crater is probably not worth knowing. Small tour group company with big heart who truly care and get excited about the guests expereince. Thank you Easy Tours and Travel
20-35 years of age | Experience level: first safari
Amazing
I had a great experience with Leo safaris I can wait to book again