US
20-35 years of age | Experience level: 2-5 safaris
Horrible experience! Stay Away
The guide Humphreys was disrespectful to stay the least. Our trip to Amboseli was the worse trip we have taken so far. It started with Humphreys coming late to pick us up at Nairobi and taking us via dirt road to Nairobi National park to "pay" some fees where he was turned down. We reached Amboseli late and the car broke down in the middle of the park! We were on a custom itinerary and we decided to meet at7:30 am and were having breakfast in the hotel. Humphrey claims that he came and was waiting but did not bother calling us. When we came out to the parking lot he was not there and his phone was not reachable. No-one in the hotel knew where he was either. He finally came and from the minute he came he started yelling at all of us (my husband, parents and in-laws) in front of the hotel staff for being late. He called us unprofessional several times in public and threw our luggage in the car. He cancelled our safari on his own without telling us and we came to know that only after we realized we were on our way to Nairobi. So much money paid for what?
When we came back to Nairobi and called the Bornfire office, initially they were sympathetic and agreed to look into the matter, and later sent us an email justifying each and every action of Humphrey and proved us wrong. Even the CEO was cc'ed in the email and we addressed an email to him and have not received a response. We have taken many trips to different part of the world, but this has been the absolute worse! Please please stay away unless you want to be humiliated.
RU
50-65 years of age | Experience level: first safari
Exceeded my most optimistic expectations!
Serengeti Wakanda Tours was the first company that responded to my quote request (I sent three, as was recommended by safaribookings). From the very beginning, my communication with these wonderful young people was so easy, that I decided not to look any further. Further on, the feeling of being in good hands was only growing. From discussing technical details to confirming final arrangements of the trip, the communication was so smooth, held in such a warm and friendly manner, that by the time I got on the plane I knew I was going on one of the most exciting trips in my life. And indeed, that what this five-day safari trip was! Not only because Serengeti is a huge and beautiful national park full of wild life, where I happened to be during the migration season; and Ngorongoro appeared to look and feel like a combination of a paradise and the Noah's Ark, with "every living thing of all flesh, two of every sort":) That of course! But hadn't been the tour organized so thoroughly, and hadn't my hosts taken such a good care of me, I probably wouldn't have such wonderful memories of this first safari in my life. Thank you, dear Batho and Carlson, for this wonderful trip, for all the little extras you provided for me (having wine with every dinner was very nice, and I would not have been able to explore Arusha without you and Olivia). Thank you, guys for your professionalism and for such a caring attitude to your clients!
NL
Super nice!
The whole trip was wonderful. Everything was well organised. We had a very well organised driver and guide. He was always on time and he communicated well with us. The accomodation was beyond our expectations. The safari tents were beautiful. The view and scenery along the way were spectacular. We saw lots of animals including 4 of the big Five-excluding Leopards!The cultural visit by the Karamajong people was special and gave us some insight about their beautiful culture. We had the time of our lives.
NZ
50-65 years of age | Experience level: first safari
Totally let down, simply heartbroken
Consider very carefully before booking with Mushra Travel, NOT a trustworthy company.
My husband and I travelled to Uganda in October , our itinerary was changed, we weren’t told. We booked as a group, Michael told us 4 other couples were aLready booked on our tour, but we were on our own, not bad you say, but we like to meet people. The tour went reasonably well, although our guide wasnt really interested in us and only did what he really needed to do.
Our last day was to see the gorillas, they messed up our permits even though we booked and paid 10 months in advance. We had to change our flights and extend the holiday by 2 days for them to sort new permits. Our driver repeatedly tried to get cash from us to pay for petrol as he said Michael was not sending him money. Then to end the holiday on a high at 8.30pm on our last night, travelling back to Kampala we were pulled over by armed police who told us they were repossessing the vehicle (and our suitcases) as Michael hadn’t paid the lease. The repossession company turned up and we were faced with 3 men and the police telling us we would not be let go until Michael paid up. Michael would not answer our calls or theirs, what a nightmare!
It’s hard to believe this feedback, especially as most people seem to have nothing but praise for Michael. Micheal promised us a refund of our additional expenses incurred due to their cock ups but we have been home for 2 months and no refund has been received, despite numerous messages being sent. I’m not surprised!
US
35-50 years of age | Experience level: over 5 safaris
The Uzuri team went above and beyond to create a truly magical safari for us. Trip of a lifetime!
The Uzuri team's communication and customer service was exceptional from day one through to the end of our safari. As someone who has traveled extensively, I appreciated how thoughtful, responsive and caring the team was and how well they took care of our needs. We had a group of four, ranging in age from 30's - 70's and they made sure everyone had a great time. The places we stayed in Uganda were carefully chosen for their location, quality and stunning backdrops (from Queen Elizabeth National Park to Kibale to Bwindi to Lake Bunyonyi). I loved the itinerary they arranged and the care they took to ensure we experienced the very best of the wildlife / game drives / hiking with mountain gorillas and chimpanzees, as well as seeing local communities (including a visit to a salt mine) and some of the best local cuisine I've ever had in all my trips to East Africa. We especially appreciated having Samuel Wako as our expert safari guide. He made the entire trip fun, engaging, lively and inspiring.Thank you, asante sana, webale, neyanzizah to the whole Uzuri team!
SE
50-65 years of age | Experience level: 2-5 safaris
Just awesome!!!!
We actually contacted Ker & Downey from Sweden because of their good reputation and we then got contact with Sarah Morris ! She is the one that manager to arrange this trip to a memorable, wonderful , one-in-your-lifetime experience!
We are not that easy because of all our demands and requests but she took care of it all and manager to arrange everything we wished for!
We started in wonderful Oyster Box outside Durban and then continued to Phinda Mountain Lodge and after 3 great days we flew to Sabi Sands! We finally spent 6 nights on Azura Benguerra Island ! She gave us good advice all along and she was always very easy to reach both before the trip and even during our trip! We had actually a back-up 24 hours which we never had to use because everything was so perfectly planned!
So we can definitely recommend Ker & Downey and definitely Sarah Morris if you want to have a perfect arrangement for your Journey !!!
For reviews regarding the lodgings and hotels Pls see Trip Advisor!!!
35-50 years of age | Experience level: first safari
An incredible family holiday to South Africa
We have just returned from a wonderful tour of South Africa. It was incredible. Rose arranged an amazing trip for us and we loved every minute. We were looked after from start to finish and it was truly a luxury safari experience.
Rose really knows Africa inside and out and and she is always there to answer any question you may have, literally in minutes! I felt really confident that everything would go smoothly and it did. A really fantastic trip, thank you Rose.
DE
35-50 years of age | Experience level: 2-5 safaris
Amazing and unforgettable trip
Hello from Germany, we already come back from a 8 days trip. We can fully recommend this tour operator. Everything was organized as discussed and worked great. We had an really amazing stay with many lasting impressions. We visited Murtchison Falls NP, Kidepo NP and Pian Upe. Especially Kidepo was really a great place to be. Please visit Uganda!!!
PT
50-65 years of age | Experience level: first safari
Safari in National Park Nairobi
Kichaka Tours was very professional and kind, and we saw all kinds of animals, giraffes, zebras, buffalos, crocodiles and lion, etc
Also we went to the elephant orphanage that was very interesting.
SE
50-65 years of age | Experience level: 2-5 safaris
Authentic & unforgettable
The visit to Karamoja villages was very last minute from my side but Paul saw to it that everything was perfect and picked up dinner on the way. He was an excellent guide and translater, never too much or too little, always adding interesting stories. To stay a night with the nomadic shepherds in the kraal was the highlight of my Uganda visit (it tops even Kidepo National Park). The connection was incredible and we were even lucky to join a late night engagement party nearby with amazing song & dance. I recommend Karamojan Wilderness Expedition to everyone who wants to have a true taste of Uganda.
