DE
20-35 years of age | Experience level: first safari
First impression good, then dissapointing
The first contact was quite good! We booked the trip in advance and had some few conversations via WhatsApp where all questions got answered.
The owner of the company picked us up from airport and told us that he proudly founded this company some month ago. We are also quite young and thought it is a good choice to support young companies.
What we booked and were aware about:
A shared safari for 6 days with lodges/ hotels and which Nationalparks we will visit
What we didn't know:
That all people who were sitting in the same car have booked different packages which caused the following negative facts:
1. Picking up people for 2 hours in the morning & dropping off people at the end of the day because every couple or single traveller was sleeping in another accommodation. This is not what you want when you do safari and pay for daily entrance fees in the national parks!
2. All people in the car have booked different trips (one day we visited a massai village because of two other people in our car who have booked just 1/2 day safari and afternoon massai village) The driver informed us about the afternoon plans at lunch the day itself. So there was no option to say "no" due to the fact that we were all sitting in one car. I liked the experience of the massai village and we had fun. But it is not the best experience when you don't have a choice! We paid originally for one day in the crater!
At the end of the trip the tour operator offered us to drop us off at the airport. We suggested a pick up time which was to early in his opinion so he picked us up 45 min later. The driver drove really slow and we needed to stop due to problems with the car. At the end we run into the airport and had no time left and has confirmed again how bad this company is organized!
We were really disappointed regarding communication and organization of Mousebird Safari. Its not about having the best cars or best food. Its about informing the customer in the best way so expectations are met.
One last sentence regarding the driver: Barton was excellent driving and explaining the wild life. I would recommend a trip with him (he is a freelancer) but not the safari company.
I hope this feedback helps the company to learn and improve!
20-35 years of age | Experience level: first safari
Once in a lifetime climb!
This was an amazing experience, and extremely well organized and executed. My experience going into this was a lot of time camping and going on big day hikes and a few multi day backpacking trips, but I hadn't done serious mountain climbing or anything with serious altitude. The guides were excellent at preparing us for what each day was going to feel like. They checked vitals and symptoms morning and night to see how we were doing physically, and took it seriously (one of our members ended up going down early, which was absolutely the right call). The porters carried all the heavy equipment, gear and food, we each just had a day pack with water, snacks and rain gear. They provided as much clean drinking water as we needed at each camp, and some warm water for washing up. The porters seem to be treated well, and they all spoke highly of Easy Travel as a good and fair company to work for. The guides were responsive to the pace our group wanted to set, and overall made it a really wonderful experience (despite being physically long and difficult!) Would highly recommend to a friend. Musa, Charles and Hamid were all amazing guides!
CZ
50-65 years of age | Experience level: first safari
Super kind and willing to make our experience unique
We had an amazing experience with Kanje Grand Tours Amani was our guide for the 5 day safari and he was amazing! He was very informative and professional, as well as being flexible and accommodating with the itinerary, allowing us to make changes to our schedule to better suit us. We could see all the animals we wanted and all the lodges were great. Would definitely recommend or book with them again!
(automatic translation from Czech)
20-35 years of age | Experience level: first safari
Unforgettable Adventure - Masai Mara Safari
Despite my short notice, Kentau Safaris went above and beyond to ensure that every aspect of my safari experience was seamless. From the moment I contacted them, their team was incredibly responsive and dedicated to crafting an itinerary that suited my preferences.
One of the highlights of my trip was the exceptional guide provided by Kentau Safaris, David. His professionalism and extensive knowledge of the Masai Mara ecosystem greatly enriched my safari experience. David's passion for wildlife and commitment to delivering an informative and enjoyable tour truly stood out. He not only knew the best spots for spotting the incredible wildlife but also shared captivating stories and insights about the local culture.
The choice of accommodations and the overall organization of the trip demonstrated Kentau Safaris' commitment to quality. The lodgings were not only comfortable but also strategically located to maximize our wildlife viewing opportunities.
I deeply appreciate Kentau Safaris for turning my last-minute travel plans into a once-in-a-lifetime experience. Their dedication to customer satisfaction, coupled with the expertise of guides like David, sets them apart in the world of safari planning.
If you're looking for a reliable and customer-centric safari company, I wholeheartedly recommend Kentau Safaris. They exceeded my expectations and played a pivotal role in making my Masai Mara adventure unforgettable.
IT
35-50 years of age | Experience level: 2-5 safaris
Impressive!
Exaud is one of the best guides I've ever had. His knowledge of the area and his humor were among the best part of the trip. Very well organized and available for any questions. I highly recommend Txsafari adventure !!!
50-65 years of age | Experience level: first safari
Deceiving, not professional, stay away!
Abbey from Lush African Safari responded to my Safari booking request for a quote with a very expensive package for a 14 days Kenya and Tanzania safari. The quote had places’ names and pics of cars and accommodation included. Upon arrival to Kenya I found out none of the places he quoted were actually available at the time he sent me that quote. In fact, he did ask me to pay immediately to book everything, which I did, but it was just a scam since the places weren’t available. And he hired local companies that book something else. He even tried to put me in a minivan instead of a landrover in Kenya, which at least at last minute the local company was able to fix. In Amboseli, he sent me to a tent instead of a nice 3-4 start hotel I paid, I was scared for my life there. Not a joke. Solo woman traveler I paid more to him, a company based in USA, to guarantee that this situation didn’t happen :(
In Tanzania he tried to send me to another tent and I was literally crying that day contacting the Safaribooking team begging to please not to be sent to a tent. I paid for a nice hotel, he was making up all sort of reasons why me going to a tent was best for me, among them so I can see the great migration.
He didn’t even know I already saw the great migration in Kenya!
Finally they sent me to a hotel, not like the one promised but I was so grateful for having walls and feel safe that I didn’t mind. Both local tours realized what was been done and were very sympathetic. I’d strongly recommend to use those companies directly, they will be honest and not lure you with some pics. I paid thousands of dollars to stay in the nicest hotel with great food and they sent me to a tent without electricity, shower outside that actually didn’t work, he gave me a $300 refund which felt like an insult, but I was powerless.
When I told him he couldn’t just go against the client wishes and going to a tent instead of nice accommodations I booked were not my wishes he said: “we are going to have to agree to disagree”. So he feels he is in power to sent you wherever he wants regardless of what you paid for. Here is another, when I send the pics he sent me of a fancy place that I paid for and the ones of the horrible tent he was sending me to, his response was:”some places take deceiving pics”. We have internet and the local tours were honest so they did told me how wonderful the other places I had in the quote were and how they didn’t compared in location food quality and overall with what I was given.
20-35 years of age | Experience level: 2-5 safaris
Very well organized and quality customer service
The safari was well organized we had a quality time together with my wife and kids, definitely am up for another tour with friends next time. Kudos jeep up the good work.
HK
20-35 years of age | Experience level: first safari
Exceed expectation, will definitely visit again!
If you are from urban area, you can never imagine there is a place like Namibia in the world.
Animals and breathtaking sceneries everywhere!
Comfortable lodges and good food make sure you can also take a good break.
People in this country are also very nice!
IT
35-50 years of age | Experience level: first safari
Short-Long stay!
Unfortunately we've spent Just 6 days in Uganda, and considering what this Land can offer is very short time!
We've travelled through 2000 km in those days and we've being able to spot different landscape and an amazing wildlife!
I really reccomend Uganda and in future i would love to visit again this terrific country!
CH
35-50 years of age | Experience level: over 5 safaris
Great variety of animals
The organized tour with Home to Africa and more specifically with Karim was great! We enjoyed touring around the country, seeing more animals than expected, more beautiful sceneries than expected and meeting many very friendly people. Karim was very knowledgeable, friendly and flexible, which contributed greatly to this wonderful experience! ;-)