35-50 years of age | Experience level: first safari
It was good satisfactory trip
These guyz are really good at what they are doing. Service was great, punctual, and they really seems to care. The driver was the best, patient and experience.
20-35 years of age | Experience level: 2-5 safaris
Memorable experience but minor issues
The trip on the whole was great, Ericah was fabulous with her communication, she was swift and answered all of my questions. It was evident she worked hard to make our trip as memorable as possible and was kind enough to add in some extra bonuses to our honeymoon trip.
Eddie was really good, he is very kind, answered all our questions and it is clear he is very, very knowledgeable on the animals and the surroundings.
I would say that his communication could be improved a little, we would have liked to have been kept up to date with where we were going/what we were going to see.
The accommodation was great, all the hosts were incredibly welcoming and went above and beyond to make our trip memorable.
Our only negative was the numerous mechanical issues we had over our 5 days with the 4x4, which did impact our experience. Eddie did everything he could to get it working, however altogether we spent over half a day sat at break areas waiting to get moving again, which did make us feel that we were losing out to other tourists using other companies. Again, we were left out of the loop and weren't told what the issue was and how long it would take to resolve.
Overall we had an amazing trip and have memories for a lifetime, but the issue with the vehicle did leave a bitter taste. We hope Golden trips take this feedback on board, preventing this from happening to future customers.