Reviews

Average User Rating
4.7/5

Rating Breakdown
  • 5 star 167
  • 4 star 14
  • 3 star 6
  • 2 star 0
  • 1 star 3

Sort By: Date Most Helpful Rating 1-10 of 190 Reviews
Vikram   –  
Oman OM
Visited: February 2024 Reviewed: Apr 6, 2024

Email Vikram  |  35-50 years of age  |  Experience level: first safari

Responsive team available at a reasonable price
4/5

We booked 6 day trip visiting Amboseli NP, Lake Nakuru & Masai Mara via Image Travels ltd. Team was super responsive to every query I had before the trip started.
During the trip, everything was planned by Image travel team. Our guide, Edwin was extremely knowledgeable & friendly, while he also knew when and where to spot the big five. He helped me plan the proposal while also capturing the moment.
Image travels provided us with great hotel & travel options as per our budget and can't praise enough the hospitality we enjoyed at every place we visited. Though i believe for scope of improvement in Food and room service being provided at Mara Serena Safari lodge.
Also , i request team to arrange for better lunch in transit. 

Highly recommend Image travels for the safari experience.

Kara   –  
United States US
Visited: February 2024 Reviewed: Feb 7, 2024

Email Kara  |  50-65 years of age  |  Experience level: first safari

John was a great guide….he was timely, kept us safe, and showed/taught us about many animals!
5/5

We booked online from the USA and were grateful that everything went off without any problems. Tailored to our wishes. Super smooth process. Worth every penny!

Julian   –  
United Kingdom UK
Visited: January 2024 Reviewed: Feb 1, 2024

Email Julian  |  20-35 years of age  |  Experience level: 2-5 safaris

Unforgettable & very special trip!
5/5


We booked the 6-Day Aberdares, Sweetwaters, Lake Nakuru, Masai Mara safari with Image Travel and Mwanje was very helpful and responsive. Even though we received final information in regards to our driver just three days before departure, everything went smoothly throughout the week. Our driver and guide for the week Jasan couldn’t have taken care of us in a better way. The drives between the lodges have been quite far through rural areas, but nothing we did not expect and the journeys felt very safe. No complaints about any of the lodges, great food and every single one with a different character which we really enjoyed. The safaris itself were stunning and Jasan helped us to spot a lot of animals and shared knowledge about them. The mix of national parks could not have been better and we have been able to see the Big 9 and Big 5 across the entire trip.

Khalid   –  
Kuwait KW
Visited: January 2024 Reviewed: Feb 1, 2024

Email Khalid  |  20-35 years of age  |  Experience level: first safari

Wonderful Safari
5/5

We had an amazing time during the safari. Better than expected.
Jason, our safari guide, is such a great person. He made the trip even better.
Thanks to Mnwaje (image travel limited company) for organizing this wonderful memory.

Mehul Rajgor   –  
India IN
Visited: November 2023 Reviewed: Jan 17, 2024

Email Mehul Rajgor  |  35-50 years of age  |  Experience level: first safari

Exceptional Service and Support from Mwanje at Image Travel Limited
5/5

My experience with Mwanje from Image Travel Limited in Nairobi has been nothing short of outstanding. From the initial communication stages to post-booking follow-ups, Mwanje's professionalism and efficiency have been remarkable.

Mwanje provided us with an excellent driver-cum-guide, Anthony, and a well-equipped 4x4 Land Cruiser Safari vehicle, complete with a wireless set essential for tracking animal sightings in the national park. This thoughtful inclusion significantly enhanced our safari experience.

I was particularly impressed with how Mwanje handled an unforeseen circumstance on my end. Due to a family emergency, I had to cancel my trip just 10 days before the scheduled departure. Mwanje managed this situation with great empathy and efficiency. He not only eased the cancellation process but also swiftly organized a rescheduled trip without any hassle.

Overall, my experience with Mwanje and Image Travel Limited has been exceptional. I highly recommend their services to anyone looking for a seamless and memorable travel experience in Nairobi.

Francesco   –  
Italy IT
Visited: August 2023 Reviewed: Jan 12, 2024

Email Francesco  |  35-50 years of age  |  Experience level: 2-5 safaris

The review below is the personal opinion of Francesco and not that of SafariBookings.
Terrible experience with Image Travel
1/5

We had a very bad experience with this Travel Operator and we highly recommend you not to make the same mistake. Just to name a couple of examples:
- Program was changed last minute and we were not informed until the first day
- Pick up from hotel/ airport were often late (sometimes even by 1 hour) and with bad quality vehicles
- Instead of 3 tents for 5 people as per program payed, in 2 of the accommodation they only provided 2 room
- The refund promised for the mistake has never been effectively sent

Caroline   –  
United States US
Visited: October 2023 Reviewed: Jan 11, 2024

Email Caroline  |  20-35 years of age  |  Experience level: first safari

Incredible Kenya
5/5

We visited Kenya on an 8-day itinerary and it was the BEST DECISION to plan our trip with Image Travel. It took us a lot of shopping to discover Image Travel and we’re so glad we did!! We had a 5 star experience throughout the trip to celebrate a milestone birthday for my mom, and it was thanks to Mwanje and Anthony!!

We visited three different national parks (Masai Mara, Lake Nakuru, and Amboseli) during our trip and custom designed our itinerary including the hotels and routing - Mwanje helped us by offering thoughtful suggestions and tips along the way, and was so kind to work with us to revise our itinerary multiple times until we got it right. Mwanje offered us incredible rates and made reservation holds right away at the 5 star resorts we wanted to stay at, to ensure we secured a spot well in advance. Mwanje was very responsive while we were on safari and resolved issues immediately - one of our hotels placed us in an incorrect room type, and Mwanje helped move us to the correct room type for the next night.
TIP: Plan your trip at least 4-6 months in advance if you are customizing your itinerary, especially for the busy “Great Migration” season from June-September.

We kicked off our trip with Anthony picking us up at our Nairobi hotel. He was warm, friendly, and A WONDERFUL GUIDE who was with us for the entire 8-day trip. At the end of the trip, we truly felt like a close friend had taken us around Kenya and helped us create such wonderful memories!!
Anthony is extremely knowledgeable of the Kenyan national parks terrain and culture, and he ensured that we saw all of the Kenyan Big 5 (elephant, buffalo, lion, rhino, and leopard) and much much more. We saw 30+ species of animals and birds, and it was all thanks to Anthony’s dedication, determination, and commitment to ensuring we made the most of our trip!! We saw lions every single day of the trip, observed a hunt in action, and one about to kickoff. Anthony would spot wildlife action from a distance (much sooner than it came into view for any of us) and take us to the spot sooner than the other safari vehicles. We often got the best viewing spots and picturesque opportunities for so many photographs!

Anthony was a safe driver (we spent hours on safari game drives each day), accommodated pit stops to keep us comfortable, taught us so much about Kenyan history, and answered all our questions with enthusiasm!! The field guide makes all the difference on a safari, and we are truly grateful to Anthony for making our trip a wonderful experience where we created so many fond memories together that we will cherish for a lifetime. We highly recommend Image Travel and Anthony for your African Safari trip, and we look forward to traveling with them again soon!

Altea   –  
Italy IT
Visited: November 2023 Reviewed: Nov 24, 2023

Email Altea  |  20-35 years of age  |  Experience level: first safari

Well prepared and available
5/5

Me and my husband had 6 day Safari with Image Travel.
Excellent and amazing experience!!

Everything was perfectly organise. Food and lodge in beautiful location, people working in very kind and available.
We really appreciate our guide Anthony!! He shows us great hospitality and thanks to his knowledge about animals and bird we learnt many things in each game. He was completely open to our request and available every time we needed.

He well represent Image travel
Thank you Anthony and Image Travel

Inna   –  
Bulgaria BG
Visited: August 2023 Reviewed: Oct 27, 2023

Email Inna  |  20-35 years of age  |  Experience level: first safari

Great experience!
5/5

Our safari was perfectly organized, from start to finish!

Amy   –  
United Kingdom UK
Visited: August 2023 Reviewed: Oct 26, 2023

Email Amy  |  35-50 years of age  |  Experience level: first safari

Fantastic!!
5/5

We really had a fabulous holiday, booked through Image Travel, with the help of Mwanje.

The lodges that we stayed in were amazing and transfers from each location went smoothly.
Thank you Image Travel, it was such a great and special holiday, one that me and my mother will never forget.

Average User Rating
4.7/5
Rating Breakdown
  • 5 star 167
  • 4 star 14
  • 3 star 6
  • 2 star 0
  • 1 star 3
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