Reviews

Average User Rating
4.9/5

Rating Breakdown
  • 5 star 287
  • 4 star 19
  • 3 star 4
  • 2 star 2
  • 1 star 3

Sort By: Date Most Helpful Rating 1-10 of 315 Reviews
Rina Okumura   –  
Japan JP
Visited: August 2025 Reviewed: Aug 13, 2025

Email Rina Okumura  |  20-35 years of age  |  Experience level: first safari

They have amazing professionality
5/5

Their kindness and professionalism were excellent. My hike would not have been possible without them.
I am extremely grateful to them.

Gav   –  
United Kingdom UK
Visited: July 2025 Reviewed: Aug 12, 2025

Email Gav  |  35-50 years of age  |  Experience level: first safari

A Seamless, Unforgettable Safari – Hyrax Safaris Delivered Beyond Expectations 🐾
5/5

From the very first message, Hyrax Safaris impressed us with their professionalism and personal touch. Roselyne was an absolute star—her communication was clear, reassuring, and always timely. She made the planning process feel effortless, keeping me informed every step of the way and answering all my questions with patience and care. We even had a few chats via WhatsApp, and nothing was ever too much trouble.

The day before our safari, we were met at our hotel by Edwin, who was joining the trip as part of his learning journey. He collected the remaining payment, provided a receipt, and surprised us with four safari hats—a thoughtful gesture that my kids absolutely loved and wore with pride throughout the trip.

The safari itself was outstanding. Our driver and guide, Jim, was phenomenal—his knowledge of the Masai Mara was deep and engaging, and he answered every question with enthusiasm. Thanks to his expertise, we saw four of the Big Five, including the elusive leopard and cheetah, which felt like a dream come true.

Roselyne’s recommendation to stay at Enkorok Mara Camp was spot on. The camp was comfortable, well-run, and perfectly located for game drives. While the journey from Nairobi is long and bumpy, it’s absolutely worth it for the experience that awaits.

Having a private safari made all the difference—we had the flexibility to tailor our days, linger where we wanted, and enjoy the adventure at our own pace. It was worth every extra penny for the freedom and intimacy it provided.

Jim and Edwin were not just guides—they became part of the fun. We shared laughs, stories, and unforgettable moments. They’re a true credit to Hyrax Safaris.

This was a once-in-a-lifetime experience, and I’m so glad I trusted Hyrax Safaris to deliver it. If you're considering a safari in Kenya, look no further—this team will make it magical.

Chenxiang Guan   –  
China CN
Visited: July 2025 Reviewed: Jul 29, 2025

Email Chenxiang Guan  |  20-35 years of age  |  Experience level: first safari

A Well-Curated Journey of Contrasts: Comfort, Wildness, Regret, and Surprise
5/5

The journey began with our email communication with Irene — her professional, prompt, and precise responses quickly put our minds at ease. About a week before our departure, she managed to book a hotel that had already shown as sold out. We’re truly grateful for such a highly competent team. They even informed the hotels in advance that we were on our honeymoon, and as a result, we received some lovely surprises and scenic dining arrangements.
Our safari guide was Ben — a humorous and knowledgeable professional with nine years of experience. He skillfully navigated through crowded areas to find the best spots for photography, knew countless hidden routes, and had access to a wide network of information. Thanks to him, we saw the Big Five, the wildebeest river crossing, and the Great Migration. His deep understanding of animal behavior and his thoughtful scheduling allowed us to witness wildlife at their most active, while still having plenty of time to rest and take in the moments.
Although we unfortunately didn’t get to see Mount Kilimanjaro due to the weather, the surprises and joy throughout the rest of the trip more than made up for it. It was truly an unforgettable experience — thank you to such a professional and dedicated team.

Samia   –  
Saudi Arabia SA
Visited: July 2025 Reviewed: Jul 28, 2025

Email Samia  |  35-50 years of age  |  Experience level: 2-5 safaris

Caters to your requirements and all details are taken care of.
5/5

I had an excellent experience. Everything was well organised, very responsive , and choice of jeep and accommodation was better than expected. Our guide Dan went above and beyond to ensure we had a wonderful time. It's important that you have a good jeep as you'll be spending most of your waking time in it.

Ella   –  
United States US
Visited: July 2025 Reviewed: Jul 18, 2025

Email Ella  |  20-35 years of age  |  Experience level: first safari

The review below is the personal opinion of Ella and not that of SafariBookings.
Sufficient
3/5

It’s difficult to leave a negative review after such a magical experience in Kenya—going on safari is truly unforgettable. That said, our experience with Hyrax Safaris was mixed.

While the overall trip was incredible, we found our time in the Masai Mara to be underwhelming due to our guide/driver. Unfortunately, he was largely uncommunicative and disengaged. He rarely spoke to us or offered insights about the wildlife, which left us feeling disconnected from the experience. There were long periods where we drove around in silence without spotting animals, followed by sudden, unexplained changes in direction. We often felt unsure of what was happening or what to expect.

The most uncomfortable moment came on our final evening when he unexpectedly had us exit the vehicle at a riverbed without any explanation. We were then handed off to an armed park officer who led us on a brief walk to view hippos—and promptly informed us that tips would be expected. While the walk itself wasn’t the issue, a simple heads-up or inclusion in the itinerary would’ve made this feel much more comfortable and transparent.

In contrast, our driver in Amboseli National Park was outstanding—friendly, informative, and genuinely passionate about the environment and animals. His approach made that portion of the trip far more enjoyable and engaging.

With a few changes in guide communication and professionalism, this could have been a flawless experience.

Sarah   –  
Australia AU
Visited: July 2025 Reviewed: Jul 11, 2025

Email Sarah  |  20-35 years of age  |  Experience level: first safari

Epic adventure, good people!
5/5

We hiked Mt Kenya over 4 days. The whole experience was such a good adventure. The guides and porters were all so friendly and went out of their way to make sure you had a good time. Our main guide Dan was really helpful and generous. There were other hikers and groups around on the mountain but it didnt feel too busy which can take away from the sense of remotness and adventure. As I mentioned we hiked it over 4 days, I would suggest doing it over 5 days to help with the acclimatisation as we definitely felt it.

Hyrax were a great company, Irene always responded prompting to our emails and requests. They also dropped us to the airport at the end of the trip which we hadn't expected.

Thank you for an amazing experience and looking after us so well!

Sarah   –  
United States US
Visited: June 2025 Reviewed: Jul 10, 2025

Email Sarah  |  20-35 years of age  |  Experience level: first safari

Great experience
5/5

Amazing 6 days with Hyrax safari! We went to Masai Mara, Lake Naivasha and Amboseli. We had a wonderful time there. Communication with Irene is smooth and transparent. We enjoyed game safari, stay and food. It was a lifetime experience!

Elle   –  
United Kingdom UK
Visited: June 2025 Reviewed: Jul 2, 2025

Email Elle  |  20-35 years of age  |  Experience level: first safari

Great, well-organised safari
5/5

We did a five day safari with Tony, organised by Emmah - both of whom were super accommodating and helpful. We really enjoyed our mix of accommodations, and got to see some incredible diversity of landscapes (woodlands, grasslands, lakeside).

Rebecca   –  
United Kingdom UK
Visited: June 2025 Reviewed: Jul 1, 2025

Email Rebecca

Maasai Mara 4 day tour
5/5

We did a 4 day Maasai Mara tour booked through Hyrax. Our guide for the tour, Kasaine, was great - he knew the park well and had extensive knowledge of the animals. Our accommodation, Enkorok Safari Camp (not Enkorok Mara Camp which is adjacent), was everything we could ask for - close proximity to the park entrance, nice lodgings, friendly staff and the food was good including vegetarian options. Communications with Hyrax before our tour was easy with a quick response time to our queries.
Would recommend all of the above for a safari trip to the Maasai Mara.

Wayne   –  
United Kingdom UK
Visited: June 2025 Reviewed: Jun 21, 2025

Email Wayne  |  50-65 years of age  |  Experience level: over 5 safaris

Unforgettable 4-Day Safari with Hyrax Safari's - Truly a Trip of a Lifetime!
5/5

We recently returned from a 4-day safari with Hyrax Safaris to Samburu and Ol Pejeta, and it was nothing short of incredible.

From the moment we started planning, communication with Irene was smooth and efficient. She was always available, professional, and went above and beyond—especially when our flights were delayed. She handled changes and special requests at short notice with ease and understanding.

Our guide, George, was fantastic. Friendly, professional, and incredibly knowledgeable, he exceeded our expectations. His sharp eye for wildlife led to multiple unforgettable sightings of leopards and cheetahs. He also introduced us to unique experiences we hadn’t planned for, like visiting the Mt. Kenya Wildlife Conservancy Animal Orphanage—an unexpected highlight with amazing close-up animal encounters.

The accommodations were excellent, especially Elephant Bedroom Camp. The setting was magical—imagine checking into your tent with an elephant waiting outside! We had several elephant visits during our stay, making the experience even more special.

Having traveled to Kenya multiple times, I can confidently say this was our best trip yet. The combination of service quality, unforgettable wildlife encounters, and our incredible guide George made it truly exceptional.

Highly recommend Hyrax Safaris—they made this trip one we will never forget

Average User Rating
4.9/5
Rating Breakdown
  • 5 star 287
  • 4 star 19
  • 3 star 4
  • 2 star 2
  • 1 star 3
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