MoAfrika Tours Team
MoAfrika Tours
- Office In:
- Size:
- 50-100 employees (Founded in 2007)
- Member Of:
- SATSA, SAYTC & TGCSA
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $79 to $595 per person per day (USD, excl. int'l flights)
for a custom tour
Your request will be sent directly to the operator
If preferred, you can contact the operator directly
Reviews
PK
Email Rameez | 20-35 years of age | Experience level: first safari
Lihle
One of the most pleasant experiences of my life will surely come again here and the host and every staff member was simply amazing. Keep it up guys
Not all the people they arranged are well-trainned.
We visited South Africa with great expectations and engaged Mo Afrika Tours, a local company based in Johannesburg, with the hope of having a memorable and safe experience. Sadly, what happened on our arrival at the Radisson Blu Gautrain Hotel in Sandton turned our trip into a nightmare.
At the entrance of the hotel, we were violently robbed at gunpoint by four men. My parents were physically assaulted — my dad sustained a nose injury, and my mum was hurt around my left eye. The trauma we endured is indescribable.
We believe that the driver arranged by Mo Afrika Tours was untrained and unfamiliar with their own procedures.
- He parked in a distant open-air lot instead of the car park directly across from the terminal, where other experienced drivers would park, causing us to walk a considerable distance with all our luggage.
- He struggled with basic vehicle functions, including how to open the trunk, delaying our departure further.
- He left us unattended in the car to pay for parking, which took longer than expected — all this in an area vulnerable to crime.
Only later did we discover that our assigned experienced driver was unavailable, and instead, an assistant operator of the company with no proper driver training had taken over. Shockingly, the tour company just denied their responsibility for their negligence regarding our safety, despite being aware of the local risks. Such negligence is inexcusable from a company claiming to provide secure travel services despite some post-incident support provided.
The hotel’s lack of visible security presence also raises serious concerns about guest safety. After the incident happened, we knew from the hotel’s security team that firearms are easily accessible in South Africa. This revelation only deepened our concern — if the hotel’s own security team is aware of the risk, why weren’t there more proactive measures in place to protect their guests, especially right at the front entrance where many arrive? The hotel staff had witnessed us frantically trying to get their attention, but no one took any action. I will never forget the four receptionists’ eyes that saw us asking for help but did nothing.
We do appreciate the post-incident support they provided. However, it is hard to overlook that, in the crucial moments of our arrival, the hotel’s lack of visible security and proactive measures left us vulnerable.
We’re sharing our experience not out of bitterness, but to warn other travellers. Your safety should never be compromised — and unfortunately, trusting these companies came at a great personal cost to us.
No security at the hotel entrance. No protection from the tour company that left us vulnerable in the car. Just fear and trauma.
If you’re planning to visit, please be cautious. A dream trip can turn into a nightmare when safety isn’t treated as a priority by those you trust.
Reply from MoAfrika Tours
Posted on Aug 1, 2025Dear Shirlyn
We are deeply heartbroken and truly devastated to hear about the traumatic experience you and your family endured upon your arrival in Sandton. Being robbed at gunpoint is an unimaginable ordeal, and we extend our most sincere apologies for the fear and distress this must have caused you. Please know that the entire team at Moafrika Tours shares in your sorrow and wishes nothing but healing and peace for you all moving forward.
In our 20 years of operation, having safely welcomed over 50,000 guests on tours across South Africa, we have encountered only two such rare incidents. We strongly believe this was the work of a criminal syndicate that likely followed you from the airport—a unfortunate tactic employed by organized groups in the area. In no way was our driver, Nash, or Moafrika Tours negligent in this situation. Nash is a highly professional member of our operations team, holding a valid professional public driving license, and he conducts transfers with the utmost care and expertise as part of his role. He was also held up during the incident and did everything possible under the circumstances to ensure everyone’s safety.
The robbery occurred outside the hotel by four armed gunmen who targeted your family and our driver alike. Regrettably, South Africa does face challenges with armed criminal syndicates, though such events are not common. Our drivers are trained in professional driving standards to provide safe and reliable service, but they are not equipped for military-level confrontations. This could have happened to anyone arriving at that moment, regardless of the tour company involved—it’s a heartbreaking reality of opportunistic crime that no one can fully prevent when faced with armed assailants.
As soon as we learned of the incident, our priority was your well-being. We immediately dispatched two of our senior managers to support you and your family, assisting with reporting the crime to the police and expediting the process to obtain new passports the very next day. Understanding that this happened right at the start of your 10-day South African tour, we went above and beyond to ensure you could continue safely and comfortably. This included arranging an armed security guard to accompany you in the vehicle throughout your time in Cape Town, allowing you to focus on enjoying the beauty and experiences of the region without added worry.
We want to emphasize that in our extensive history, the only other similar incident involved guests being followed from the airport and pulled over by imposters posing as police—again, a targeted syndicate operation beyond anyone’s control. At Moafrika Tours, your safety and satisfaction are our top priorities, and we are profoundly sorry that this marred the beginning of your journey. While these events are infrequent in South Africa, they do occur, and we regret that you were affected.
We are here for you if there’s anything more we can do to support your recovery from this experience. Wishing you and your family strength, healing, and brighter days ahead.
With deepest sympathy and regards,
Team Moaftika Tours
AR
Email Gonzalo | 35-50 years of age | Experience level: first safari
The tour was excellent and well organized
The tours was perfectly organized. I stayed one night in the camp. Noxy was excellent, she was on each details, she cook for me and it was delicious. I went to the Park and the vehícules were perfect, it was cold, so they provide to us blankets. The drivers always trying to make your tour an amazing Experience, and it was. I Saw every animal that you can imagine. They make you feel like a family
Email Allie | 35-50 years of age | Experience level: first safari
Very informative
Tour itself was excellent, lots of information and guide extremely informative.
FR
Email Yann Valdenaire | 20-35 years of age | Experience level: first safari
Professional and ethic
Everything was well organized, the staff were professional, knowledgeable, and attentive throughout the trip. The accommodations were comfortable, transfers were smooth, and the entire experience felt safe and seamless. A truly memorable adventure from start to finish – highly recommended.
Email Pierre | 20-35 years of age | Experience level: first safari
Amazing safari experience
Our guide, Eddy, was very good and did his best for us to see the big 5 with interesting explaination. Easy pick up very beautiful day and we could have spot a lots of animals
BR
Email Rafael Mansour | 20-35 years of age | Experience level: first safari
Eddie was very funny and informative
Very organized and a good value for the price charged
Email Byron | under20 years of age | Experience level: first safari
Intelligent
Thomas gave me the best ride around the various parts of the cities .Best services offered according to me
Email OAK | under20 years of age | Experience level: over 5 safaris
Best
Thomas gave us his best services and was providing us with all the necessities needed …best tour operator
Email Ngaba | under20 years of age | Experience level: 2-5 safaris
Best experience of my life
Had a good experience, highly recommend . Best experience of my life