Reviews

Average User Rating
4.9/5

Rating Breakdown
  • 5 star 1,887
  • 4 star 138
  • 3 star 9
  • 2 star 3
  • 1 star 2

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Douglas   –  
United States US
Visited: December 2024 Reviewed: Dec 17, 2024

Email Douglas  |  50-65 years of age  |  Experience level: first safari

The review below is the personal opinion of Douglas and not that of SafariBookings.
I was not happy with my experience.
1/5

I was not happy with my experience as it relates to MoAfrika Tours.

I recommend that you take look at what is and is not part of the experience carefully, an additional cost may be required to participate in all of the safari's drives being offered while there. In the tour I took, and addition cost and reservation was required for the last morning safari drive, which led to a unfortunate complication for me. Should you decide to buy this safari package, the decision to participate in the morning safari should be made prior to departure. The problem that I have is that there is an additional cost, and reservation needed at all for this drive.

4day Luxury Radisson Kruger Safari, has a stated cost of $882 to $970pp(USD), however you can see here that an additional cost is required for the last morning safari drive. "On your last morning, you have the choice to unwind at your hotel for the day or depart on an optional 3-hour morning safari adventure (additional R1250)."









Make sure you understand what you are buying. I would not recommend MoAfrika to anyone that I know, or encountered looking for a safari. Caution, and buyer beware.

Reply from MoAfrika Tours
Reply from MoAfrika Tours
Posted on Dec 17, 2024

Dear Douglas

Thank you for sharing your feedback regarding your recent experience with MoAfrika Tours. We appreciate all input, as it helps us improve our communication and services.

We understand your disappointment regarding the optional sunrise safari on the last morning. However, it is clearly outlined in the itinerary (which was sent to you twice in advance) that this specific game drive is optional and requires both prior booking and payment of R1250 per person.

Unfortunately, as this activity was not pre-booked, we were unable to accommodate you at such short notice when our guide arrived at 5:00 AM. Had we known of your intention to join beforehand, we would have gladly made the necessary arrangements.

We strive to ensure all our guests are well-informed about what is included and what is optional in their packages. We regret any misunderstanding and encourage future travelers to carefully review their itineraries and communicate any additional requests ahead of time so we can provide the best possible experience.

Thank you again for your feedback. However, we cannot accept responsibility for the fact that you were unable to join the optional sunrise safari. Upon reviewing your communication with our travel consultant, it is clear that you were offered the opportunity to book the sunrise safari in advance, but you chose to decide later. Unfortunately, “deciding later” does not mean on the morning of pickup when the guide is there to fetch you . In South Africa it does not work like that .

You were clearly informed that the sunrise safari is optional and carries an additional fee of R1250 per person. We offer this drive as an optional activity because many guests prefer to relax at the hotel, enjoy its facilities, and sleep in on the final morning, as early 4:30 AM wake-up calls can be tiring by day four of the safari. While we always strive to accommodate our guests, prior booking is essential to ensure a seamless and enjoyable experience for everyone.

Warm regards,
Anthony
MoAfrika Tours

Jack   –  
United States US
Visited: December 2018 Reviewed: Dec 29, 2018

Email Jack  |  Experience level: first safari

The review below is the personal opinion of Jack and not that of SafariBookings.
Only a booking agent
1/5

"Moafrika Tours is just booking agent I cant comment on (Company name redacted) staff and what they did." - MoAfrika. If you have any problems with your tour, they will not address it as they are only a "Booking Agent". Book directly with the tour company you want, so if a problem arises you can actually resolve it.

Reply from MoAfrika Tours
Reply from MoAfrika Tours
Posted on Dec 18, 2024

Dear Jack,

We sincerely apologize for the issue you experienced with our partner safari company. You did bring the matter to our attention, and we addressed it with the safari company on your behalf. Unfortunately, in this instance, they were unable to resolve the matter to your satisfaction.

At Moafrika Tours, we are more than just a booking agent. We operate with a team of over 75 highly trained guides across South Africa in key destinations such as Cape Town, Johannesburg, Pilanesberg, and Kruger National Park.

We collaborate with a wide range of travel organizations, including travel agents, destination management companies, and direct clients. we partner with various safari lodges, which manage their own activities. Booking through a reputable company like Moafrika Tours often provides added security and influence. In many cases, our longstanding relationships with hotels and lodges enable us to assist more effectively when challenges arise, as we support them with consistent business.

Moafrika Tours packages over 1,000 different day tours and safari experiences, customizing itineraries to suit our clients’ unique needs and preferences.

Thank you for your feedback, and we wish you the best in your future travels.

Kind regards,
Anthony
Moafrika Tours

Average User Rating
4.9/5
Rating Breakdown
  • 5 star 1,887
  • 4 star 138
  • 3 star 9
  • 2 star 3
  • 1 star 2
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