MoAfrika Tours Team
MoAfrika Tours
- Office In:
- Size:
- 50-100 employees (Founded in 2007)
- Member Of:
- SATSA, SAYTC & TGCSA
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $77 to $577 per person per day (USD, excl. int'l flights)
for a custom tour
Your request will be sent directly to the operator
If preferred, you can contact the operator directly
Reviews
US
Email Douglas | 50-65 years of age | Experience level: first safari
I was not happy with my experience.
I was not happy with my experience as it relates to MoAfrika Tours.
I recommend that you take look at what is and is not part of the experience carefully, an additional cost may be required to participate in all of the safari's drives being offered while there. In the tour I took, and addition cost and reservation was required for the last morning safari drive, which led to a unfortunate complication for me. Should you decide to buy this safari package, the decision to participate in the morning safari should be made prior to departure. The problem that I have is that there is an additional cost, and reservation needed at all for this drive.
4day Luxury Radisson Kruger Safari, has a stated cost of $882 to $970pp(USD), however you can see here that an additional cost is required for the last morning safari drive. "On your last morning, you have the choice to unwind at your hotel for the day or depart on an optional 3-hour morning safari adventure (additional R1250)."
Make sure you understand what you are buying. I would not recommend MoAfrika to anyone that I know, or encountered looking for a safari. Caution, and buyer beware.
Reply from MoAfrika Tours
Posted on Dec 17, 2024Dear Douglas
Thank you for sharing your feedback regarding your recent experience with MoAfrika Tours. We appreciate all input, as it helps us improve our communication and services.
We understand your disappointment regarding the optional sunrise safari on the last morning. However, it is clearly outlined in the itinerary (which was sent to you twice in advance) that this specific game drive is optional and requires both prior booking and payment of R1250 per person.
Unfortunately, as this activity was not pre-booked, we were unable to accommodate you at such short notice when our guide arrived at 5:00 AM. Had we known of your intention to join beforehand, we would have gladly made the necessary arrangements.
We strive to ensure all our guests are well-informed about what is included and what is optional in their packages. We regret any misunderstanding and encourage future travelers to carefully review their itineraries and communicate any additional requests ahead of time so we can provide the best possible experience.
Thank you again for your feedback. However, we cannot accept responsibility for the fact that you were unable to join the optional sunrise safari. Upon reviewing your communication with our travel consultant, it is clear that you were offered the opportunity to book the sunrise safari in advance, but you chose to decide later. Unfortunately, “deciding later” does not mean on the morning of pickup when the guide is there to fetch you . In South Africa it does not work like that .
You were clearly informed that the sunrise safari is optional and carries an additional fee of R1250 per person. We offer this drive as an optional activity because many guests prefer to relax at the hotel, enjoy its facilities, and sleep in on the final morning, as early 4:30 AM wake-up calls can be tiring by day four of the safari. While we always strive to accommodate our guests, prior booking is essential to ensure a seamless and enjoyable experience for everyone.
Warm regards,
Anthony
MoAfrika Tours
Only a booking agent
"Moafrika Tours is just booking agent I cant comment on (Company name redacted) staff and what they did." - MoAfrika. If you have any problems with your tour, they will not address it as they are only a "Booking Agent". Book directly with the tour company you want, so if a problem arises you can actually resolve it.
Reply from MoAfrika Tours
Posted on Dec 18, 2024Dear Jack,
We sincerely apologize for the issue you experienced with our partner safari company. You did bring the matter to our attention, and we addressed it with the safari company on your behalf. Unfortunately, in this instance, they were unable to resolve the matter to your satisfaction.
At Moafrika Tours, we are more than just a booking agent. We operate with a team of over 75 highly trained guides across South Africa in key destinations such as Cape Town, Johannesburg, Pilanesberg, and Kruger National Park.
We collaborate with a wide range of travel organizations, including travel agents, destination management companies, and direct clients. we partner with various safari lodges, which manage their own activities. Booking through a reputable company like Moafrika Tours often provides added security and influence. In many cases, our longstanding relationships with hotels and lodges enable us to assist more effectively when challenges arise, as we support them with consistent business.
Moafrika Tours packages over 1,000 different day tours and safari experiences, customizing itineraries to suit our clients’ unique needs and preferences.
Thank you for your feedback, and we wish you the best in your future travels.
Kind regards,
Anthony
Moafrika Tours
SG
Email KOH | 20-35 years of age | Experience level: 2-5 safaris
Inattentive to details and lack of commitment to deliver
We booked a total of 11d 10n trip with MOAFRIKA.
Overall experience was acceptable but there are a lot of rooms for improvement in terms of service level to suffice the basic expectation of a customer.
communication, commitment, attentiveness and etc.
1) booked on full day Soweto tour 4 months ago but was informed 1 day before the tour that apartheid museum is closed on Tuesday. Ended up not able to visit the museum. Was told that we could try make up for it on other days after the safari but no follow up from MOAFRIKA at all. The opening of the museum should have been known to any local tour operator. How could this even possibility overlooked?
2) for our trip to green field lodge, MOAFRIKA sublet us on other transport company which had 4 more other stops to drop off from south before us at north. Our overall transport duration from joburg airport to Greenfire gate took us approx. 10hours. 0700 - 1700hrs. This leaded us to miss our afternoon game drive at 1530hrs. The driver/ MOAFRIKA should already know that this route the van is taking will not get us to Greenfire in time. This could be avoided if driver could drop us first at north before routing down south to drop others.
The transfer from Greenfire gate to Greenfire lodge takes 45mins. MOAFRIKA should have known and find us a transport to bring us there within 7hours which means it would be a direct transfer in order for us to reach the gate by 1400HRS to be transferred into Greenfire lodge, checked in and ready for the game drive.
I had to personally inform MOAFRIKA that we are not going to make it in time and all I get was ok, I will inform the lodge. No effort to try on compensating this loss caused by their miss planning.
3) photos of the room at tremisan game lodge safari presented to us in quotation is misleading. We were allocated a small room as compared to the one we were presented when receiving the quotation. Feed-backed to MOAFRIKA and was informed that the receptionist will try to make adjustment for us. Went to the receptionist to follow up on next morning. Disappointed to hear: “at the moment, we are very full. I’ll try my best to change the room but no promise. All my guest booked a year in advance. If you have specific room, you need to let us know. “
Well, all we are asking is only what we have been offered before and nothing more. But she sounded that it’s our fault and we should be shortchanged due to her being full.
4) there is no proactiveness from MOAFRIKA to share driver/ PIC contact detail 1 day prior to any trip. I had to follow up on my own and at times I had to wait for them to get back.
NL
Email Irene | 65+ years of age | Experience level: over 5 safaris
Disappointing experience
We booked a 2 day safari tour and stayed at Ivory Tree Lodge. The rooms, food and open game drives provided by the lodge were excellent. The transfers from Johannesburg provided by MoAfrika Tours did not meet our expectations. Although we advised we would be travelling with 4 suitcases, no provisions had been made on the outbound transfer so the suitcases needed to be stacked in the aisle. The outbound transfer was a disgrace. Just before checking out of the lodge we received an email, offering us a choice between being picked up at the arranged time 11:30 AM) and spending time in Pilanesberg on a closed game drive. Or spending time in the lodge and being picked up at 2:00 PM. We chose the first option but ended up spending 3 hours in the reception area for our transfer. The people at MoAfrika Tours kept telling us they did not know why the driver did not pick us up but he would be there within 10 minutes. He arrived a little before 2 PM and was met by a group of angry people (7 in total) who had been waiting since 11 AM. And 2 people who had chosen the second option, to be picked up at 2. The driver told us that the people of MoAfrica were well aware that he would not be able to pick us up before 2PM as he was in the park woth another group of people. So obviously it had been the intention of MoAfrika from the start to pick us up at 2. They just were not honest about the situation and kept us waiting for 3 hours without food as they had us believe the drivers would be there any minute. To make things worse, the driver was supposed to wait until 3 PM to pick up 3 more people. After we refused to wait any longer (5 of us had flights to catch), he decided to leave the other 3 behind and drove us to the airport. The driver was not to blame for this mess up, solely the people at MoAfrika office.
After returning home, we sent a complaint to MoAfrika, but we have not received a reply or apologies.
I would not recommend using MoAfrika Tours, just book the lodge yourself, nearly every lodge and hotel offers transfers. No need to book through MoAfrika or any other operator.
CA
Email Gail | 65+ years of age | Experience level: over 5 safaris
The tour operator inaccurately advertises type of open vehicle used from Bakubung lodge.
All was acceptable except for the most important aspect of a safari experience and that is the safari vehicke used for open vehicle drives from Bakubung Lodge. This lodge only uses 22 seater monster trucks, and babies are also allowed on the vehicle. It is impossible to communicate with the guide due to space and diesel engine unless you are one of two people sitting directly behind guide. The guide stopped to speak only when he or she was planning to speak so there is no ongoing conversation to learn and ask questions. This was a very disappointing experience. Just be aware that this particular lodge uses these types of trucks, and I have confirmed this with the lodge administration itself as the tour operator said otherwise.
A bit over-promised
All in all it was ok. The bus from Joburg to Hoedspruit was small, packed and warm. It had a flat tire when we left.
The 3 hour sunset tour felt a bit stingy as we were the only vehicle that looked worn out and we didn’t have any wine or beer during the snack moment. Only soft drinks and water. The other cars were very well taken care of with nice glasses etc.
The tour guides were amazing though.
It was okay but could be a ton better.
I do recommend this tour of Soweto but be careful, they will try to pull at your heart strings and bring you to the slum area at the beginning to meet pre school kids in their “kindergarten “ building so that you will donate to the facility. Be prepared to have to give tips to different people too on this trip. The Nelson Mandela and Hector Pieterson memorial were the ones I wanted to see but the latter was rushed.
Email Esteban J | 35-50 years of age | Experience level: first safari
It is the budget safari you are looking for.
Communication was fluent with the operator. They write to you via WhatsApp as soon as you book and they set up the pick-ups with you.
Accommodation is what the pictures show you.
Food is their weakest point, below expectations. They can improve the food.
From the offer they have, they did not fulfil to light a fire even when we asked to.
Great, one of the staff is cool. Overall, friendly staff.
They seem to appreciate the tips a lot because they start talking about them since the very beginning.
If you book more than one tour through them. They will give you a cool discount.
Email Heinrich | 20-35 years of age | Experience level: over 5 safaris
Very friendly but driving too fast, elaborating too much on information that's not interesting.
Lamps was very kind and friendly, but we felt like he was elaborating too much on information that most tourists on the vehicle did not find interesting. Our suggestion would be for hom as a tour operator to ask what the tourists are interested in (e.g. big game, birdwatching, etc) before starting the tour to cater for their specific interests, instead of focusing for example on history when no one is interested in it.
He spoke a lot and provided a lot of information on each animal, but didn't provide time to take in the animals in silence and have the whole experience.
He was also speeding through on the dirt roads and swerving out for animal and car tracks which made a very bumpy ride for all tourists on the vehicle.
NO
Email Julia | 20-35 years of age | Experience level: 2-5 safaris
Good but room for improvement
Overall pleased with our booking, but we experienced some minor conveniences.
For our first sunset drive, we got picked up about 1 hour late. And also, some of us chose to do the optional sunrise game drive the last day, which according to the program were supposed to be in Kruger. Instead we went to the same reserve as we visited the first night, which was a bit disappointing.
All our guides were attentive and listened to our preferences. Our Kruger guide, Lambs, made an extra effort for us to get to see the lions. We would highly recommend him.
The timbavati safari lodge was authentic , and we enjoyed our stay there. The food was good and the staff were friendly and very helpful.