Reviews

Sort By: Date Most Helpful Rating 21-30 of 128 Reviews
Daphné & Luca   –  
United Kingdom UK
Visited: July 2022 Reviewed: Jul 22, 2022

Email Daphné & Luca  |  35-50 years of age  |  Experience level: 2-5 safaris

Amazing tour of Rwanda with resourceful and knowledgeable Guide
5/5

We had a fantastic 5 days tour of Rwanda with Golden Rwanda in June 2022. The tour operator was suggested by a long time friend who often travels to Rwanda for business.

We visited the Nyungwe National Park and Volcanoes National Park and on the way we stopped over at Lake Kiwu. We saw primates, had great treks in the rain forest and on Mount Bisoke and enjoyed the beauty of the Rwandan hilly landscape. We really liked all the hotels that we stayed at: the customer service was excellent and the rooms and dining were up to the best standards.

Our guide Annie (one of 5 female guides in the country) was the best ambassador for Rwanda. She is extremely knowledgeable about the nature, geography and history of the country. She could answer all our questions. She also helped us getting the right gear for the treks (we came from a conference and only had urban clothing). More importantly she was extremely friendly and has great humour, which made for a very fun tour and great conversations during the drives.

Frank from Golden Rwanda was very helpful in suggesting the right itinerary for us and very flexible in designing it based on our preferences. He was very quick in responding to our emails which made for an easy planning. He is a perfectionist that strives to provide the best customer experience.

We would definitely recommend Golden Rwanda. Great value for money, the best guide and attention to all details made us love our trip. We cannot wait to be back in Rwanda and have another tour with them!

Sarah Norgate   –  
United Kingdom UK
Visited: July 2022 Reviewed: Jul 20, 2022

Email Sarah Norgate  |  50-65 years of age  |  Experience level: first safari

Brilliant
5/5

From start of booking process to the final drop off after the trip this was a truly superb experience. Myself and 4 friends were driven by JeanMari who was a truly excellent driver and guide and looked after us all day in Akagera National Park. Saw every animal except lions and plenty of food drinks and rest stops. Very comfortable safari vehicle with opening roof WiFi and charging sockets. Very comfortable. Truly an amazing day. Highly recommend this safari company to anyone. Loved it and will use them again if I ever get the chance.

Scottie   –  
United States US
Visited: July 2022 Reviewed: Jul 20, 2022

Email Scottie  |  50-65 years of age  |  Experience level: 2-5 safaris

Frank and team are professional, responsive, and deliver desired travel in Rwanda.
5/5

Booked back-to-back tours with gorilla trecking in Volcanoes National Park, and big five safari in Akagera National Park. Golden Rwanda Safaris were flexible and provided professional guidance and tour guides to make my dream gorilla trecking and big game African photo safari come true. For gorillas we spent an hour with a 22-member gorilla family as they eat and played, which included two silverbacks, two babies, and other varying aged gorillas and were supported by national park guides and excellent trackers. For big game safari, saw many, many wild animals and birds throughout the park on both day and night tours. Spent two nights at each location. Accommodations and food were excellent. Felt safe and secure at all times.

Elizabeth Lewis   –  
United States US
Visited: July 2022 Reviewed: Jul 20, 2022

Email Elizabeth Lewis  |  20-35 years of age  |  Experience level: first safari

Excellent service, incredible experience
5/5

I was in Rwanda for an academic trip that was only planned a few months in advance. My colleagues and I were worried about not being able to get the desired permits for the weekend we were traveling, but Frank worked closely with us to build the tour we wanted and everything went off without a hitch! Joanna was an amazing guide and the golden monkey and gorilla experiences were truly unforgettable. I would say once-in-a-lifetime, but in all honesty I hope to go back someday! Thank you Frank and Golden Safari, everything was spectacular.

Giancarlo   –  
Italy IT
Visited: May 2022 Reviewed: Jul 12, 2022

Email Giancarlo  |  65+ years of age  |  Experience level: 2-5 safaris

Reliable,punctual and fast in contacts.
5/5

My experience with Golden Rwanda Safaris was very positive even if for the period of my safari tour some extra problems had to be handled regarding Covid -19.
Precisely for this reason I appreciated the constant attention to the case, the punctuality in things and the fast communication.
Thank Frank and Claude.

Roberta   –  
Canada CA
Visited: July 2022 Reviewed: Jul 12, 2022

Email Roberta  |  20-35 years of age  |  Experience level: 2-5 safaris

Breath-taking & Ultra Accommodating
5/5

Before I go on THANK YOU JOANNA for being the best guide we could ask for.

Prior to arriving, Frank was very responsive, helpful and professional when making our itinerary. This process was the start to a very carefree trip where we didn’t have to worry about a THING.

From the moment we landed in Rwanda the team was by our side, there was no moment where we felt confused nor felt lost in a new city. They were always ready and willing to go the extra mile for us.

For example we planned a day in Rwanda just to ourself , easier said than done in terms of getting around. As soon as we told them that we planned to check out the city they asked if we wanted a driver to show us around. What was supposed to be a day of just checking out the place turned into a tour where we learned so much.

The accommodations at each destination were top notch and the service was unreal especially where we stayed to see the gorillas!

The days were well planned but also flexible if we needed to modify. It was all about the details! For example: There were always fresh bottled water in the car. And having the resource of a local guide at all times gave us a deeper appreciation for the country and culture.

A perfect example of the level of thoughtfulness:
While in Akagera we wanted playing cards. Joanna and our local guide went so far out of their way to get someone in town to buy and deliver a pack of cards all the way into the national park. It was BEYOND our expectations.

Jonna and team are super thoughtful. We were able to totally customize our trip to our schedule and spend our time the way we wanted.

Thanks again Joanna and team for being guardian Angels.

Violet   –  
Kenya KE
Visited: July 2022 Reviewed: Jun 30, 2022

Email Violet  |  20-35 years of age  |  Experience level: 2-5 safaris

They went above and beyond in ensuring we had a wonderful trip
5/5

Golden Rwanda Safaris gave us a very wonderful experience. The tour operators were professional and warm. Frank's was very responsive and helpful with recommendations on eateries in Kigali.

Julie   –  
Switzerland CH
Visited: July 2022 Reviewed: Jun 22, 2022

Email Julie  |  35-50 years of age  |  Experience level: first safari

Frank was very professional and personable; it was a great trip.
5/5

Visiting the gorillas was an incredible, exciting experience. Golden Rwanda Safaris was fabulous; Frank was responsive, reliable and very helpful. He has a great personality and ensured every bit of trip was perfect. His thoughtfulness and effort were truly outstanding, and I would highly recommend Golden Rwanda Safaris to anyone.

Richard   –  
United States US
Visited: May 2022 Reviewed: Jun 18, 2022

Email Richard  |  50-65 years of age  |  Experience level: first safari

Claude is incredible--very personable and knowledgeable!
5/5

The tour was very easy to set up through the website and the owner/operator was prompt, courteous, and responsive. My driver was Claude, who was super friendly and knowledgeable, even though I was the only passenger and had a million and one questions. He knew all the roads in the park and where the animals were most likely to be.

100% would use Golden Rwanda Safaris again and 100% would request the same driver!

Jackie   –  
United States US
Visited: May 2022 Reviewed: May 27, 2022

Email Jackie  |  20-35 years of age  |  Experience level: first safari

Efficient, Informative, Friendly, Fun!
5/5

Loved my experience with Golden Safari at Akagera! Our driver was Frank and he was prompt, friendly and fun. Our tour guide, Justine, was just as fun and informative. We saw almost all the Big 5 animals except for lion, and it was well worth it.

Average User Rating
5.0/5
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