Lion King Safari Guides
Lion King Adventures
- Offices In:
-
Canada
United States
Switzerland
- Size:
- 20-50 employees (Founded in 2010)
- Member Of:
- TATO & TTB
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $200 to $1,115 per person per day (USD, excl. int'l flights)
for a custom tour
Your request will be sent directly to the operator
If preferred, you can contact the operator directly
Reviews
AR
Email Hector Barrios | 65+ years of age | Experience level: 2-5 safaris
LIONKING ADVENTURES (AND MISADVENTURES)
To evaluate the service fairly, I believe it is important to divide the experience into different stages:
Purchasing process – María
Excellent service. Very efficient, responsive, and professional. We exchanged many emails reviewing options and changes, and she always replied quickly and clearly. This part of the experience was very positive.
After-sales service – Rose
Unfortunately, this is where the problems started. I detected an invoicing error of over USD 9,000. After several days, I was told it was an “administrative error” and that I still had to pay it. We were 15 people with flights already issued and only two months away from departure, so I had no real alternative. I paid to avoid disappointing my grandchildren and because it was impossible to restart the process with another provider so close to the trip.
I requested a phone number for emergencies, which was provided. I had to call it three times due to critical situations:
On arrival to Kilimanjaro, no one was waiting for us at the airport.
On departure from Kilimanjaro to Zanzibar, we did not have our flight tickets and were not allowed to enter the airport. The tickets had been emailed late the night before, without any call or message to alert me. We almost missed the flight and were saved only by our guide.
On arrival in Zanzibar, once again, no one was waiting for us.
Only the first call was answered. In the other two critical situations, there was no response and no return calls.
Additionally, I suffered an accident on the second day of the trip and had to be treated at Karatu Hospital. Our guide handled everything excellently, but no one from the agency ever contacted me to check on my condition.
Guides and vehicles
Outstanding. David, Yusuf, and Muita, together with their assistants Jacob and Kelvin, were highly professional, kind, and attentive. They were the highlight of the trip.
Conclusion
Once the contract was signed, customer service declined dramatically. This was very disappointing, especially when traveling with children and after paying more than USD 80,000. Surprisingly, no one from the agency contacted us afterward to ask about our experience. Overall, the lack of concern for the client was far from the image that led me to choose this company.