Serengeti Smile Team
Serengeti Smile
- Office In:
- Size:
- 50-100 employees (Founded in 2020)
- Member Of:
- Tanzania Tourist Board & AMREF FLYING DOCTORS INSURANCE
- Tour Types:
- Custom budget & mid-range tours that can start every day
- Destinations:
- Price Range:
- $160 to $1,200 per person per day (USD, excl. int'l flights)
for a custom tour
Your request will be sent directly to the operator
If preferred, you can contact the operator directly
Reviews
Email Demi | 20-35 years of age | Experience level: 2-5 safaris
Amazing
Our experience with Serengeti Smile was nothing short of exceptional, and we cannot recommend them highly enough.
From the very beginning, Fredrick, our booking agent, was outstanding. As travellers from the UK booking with a company based in Tanzania, there is naturally a degree of uncertainty, but Fredrick completely put our minds at ease. He was always incredibly quick to respond, answered every question thoroughly, and provided valuable guidance and suggestions to help us make the most of the time we had available. His professionalism, knowledge, and reassurance gave us complete confidence throughout the booking process, and we knew we were in safe hands long before we arrived.
Our safari itself exceeded every expectation, and a huge part of that was thanks to our incredible guide and driver, Dominic. From the moment he collected us from our hotel to begin our adventure, right through to dropping us at the airport, he was warm, welcoming, knowledgeable, and genuinely committed to ensuring we had the best possible experience.
During our safari, we visited Tarangire National Park, Serengeti National Park, and the Ngorongoro Conservation Area. Dominic worked tirelessly to make sure we saw everything we hoped for and more. Thanks to his expertise, we were lucky enough to see the entire Big Five multiple times throughout the trip. His ability to spot wildlife and position us perfectly for sightings was truly impressive.
What made the experience even more special was how far Dominic went above and beyond for us personally. He worked with my partner to help plan the perfect location for a proposal, creating a moment that we will cherish forever. On top of that, when our return flight was unexpectedly changed and brought forward, meaning we would lose our final morning game drive, Dominic found a way to get us back into the park the day before. Not only did he save us from missing out, but he also helped us spot two rhinos — the final animals on our safari bucket list. It was the perfect ending to an unforgettable trip.
We genuinely cannot thank Dominic enough for everything he did. He was far more than just a driver and guide; he was the person who made sure we experienced every moment we had dreamed of and more.
If you are considering a safari in Tanzania, we would wholeheartedly recommend Serengeti Smile. The service, communication, organisation, and overall experience were exceptional from start to finish. Should we be fortunate enough to return in the future, we will absolutely book through Fredrick again and would not hesitate to request Dominic as our guide.
Thank you, Serengeti Smile, for giving us memories that will last a lifetime.
Email Jocelyn | 20-35 years of age | Experience level: first safari
They were very knowledgeable, welcoming and accommodating.
We had an excellent time with our tour guide, Josh. He was very knowledgeable and made sure we saw all of the animals on our list. The tour was well run and had all of the accommodations arranged for us. I would absolutely recommend this tour to others.
Email Coral & Adam | 35-50 years of age | Experience level: first safari
Nicholas was amazing from start to finish!
We have just finished a 3 night 4 day safari with Serengeti Smiles and I'm not quite sure how to put into words just how amazing it was! From the booking process, Francisca, was amazingly helpful, answering our questions and booking transfers at last minute from the airport. Our tour guide Nicholas was beyond incredible, informative, kind and helped us on a small shopping trip too. We saw more animals during our safari then we could have imagined thanks to him. The accommodations we stayed in, Ngorongoro Coffee Lodge then Serengeti Classic View Camp and then back to Ngorongoro Coffee Lodge and all 3 were outstanding. We came for our honeymoon and have left with the most amazing memories thanks to Serengeti Smiles and especially Nicholas. Thank you so much.
PH
Email Meters | 35-50 years of age | Experience level: first safari
Great Safari Experience from Start to Finish
Our safari with Serengeti Smile Tours was an experience from start to finish. The lodges were fit for purpose, and since the tour was fully onboarded, we never had to worry about getting hungry during the trip.
We saw so many animals, and our tour guide, Hussein, was excellent at spotting them. He was also knowledgeable and shared interesting local information along the way, which made the experience even better.
Thankfully, our safari vehicle did not break down at any point, so everything went smoothly. The locations of the lodges were also great and definitely worth staying at while exploring the Serengeti.
Overall, a memorable safari experience and one I would recommend to others visiting Tanzania.
ES
Email Jose | 50-65 years of age | Experience level: 2-5 safaris
Safari Ok but itinerary was not fully followed
Overall the safari itself and the guide were good, but in the 5 days safari itinerary it was mentioned 2 days in northern Serengeti, including lunch there. But in the middle of the safari they communicated to me that it was not possible. So I had to deal with them for a fix while trying to enjoy the safari, which is the last thing you want to do. I read similar comments on the reviews. At the end we managed to make changes waking up at 5AM and rushing it. I just recommend to ask for specific times and locations, so you don't have to deal with it on the road. The safari itself was great since I saw most of the things I wanted to see.
AE
Email Mohamed | 65+ years of age | Experience level: first safari
Excellent Service, Thoughtful Planning and an Unforgettable Safari Experience
We had a wonderful experience with Serengeti Smile, from our arrival in Arusha through our visit to Ngorongoro Crater and onward journey to Moshi.
Mr. Fredrick, our tour coordinator, was professional, patient, and extremely helpful throughout the entire process. He responded promptly to our many questions, clearly explained the itinerary and costs, and remained flexible whenever we requested adjustments. His careful coordination gave us confidence before and during the trip.
The safari itself was unforgettable. The arrangements were well organized, the vehicle was comfortable, and our guide, Mr. Zakaria (Zak), was knowledgeable, friendly, and attentive. We especially appreciated that the pace of the trip was comfortable for us and that our guide helped make the journey both enjoyable and relaxing.
The Ngorongoro Crater experience was truly spectacular, with beautiful scenery and excellent wildlife viewing. We also appreciated the smooth transfers between Arusha, Ngorongoro and Moshi, as well as the approval of our request to modify the itinerary for the final day to include a visit to the Sarval Wildlife Reserve, instead of the waterfall and coffee plantations, at a reasonable cost.
Overall, Serengeti Smile provided reliable service, good value for money, and genuine personal attention.
Our special thanks to Mr. Fredrick for his patience, professionalism, and dedication, and to our drivers/guides, Mr. Zakaria, Mr. Wisdom, Mr. Oswald, and Mr. Ombeni, for making the safari so memorable. We would happily recommend Serengeti Smile to anyone planning a safari in Tanzania.
PT
Email Bea | 50-65 years of age | Experience level: 2-5 safaris
Overall it was fine
The safari itself went smoothly, we saw all the animals we wanted to see, the driver Goeffrey did the best he could with the program he was given. We agreed on a 5 day-safari that included Northern Serengeti and that was way too rushed.
We felt that the office should have advised us to do it differently, as the distance and road conditions are not suitable for such a short time. We saw the migration but not the river crossing as there was no time for it.
Also they changed our first hotel which was nice but way out of town, and they should have communicated the change with us beforehand. There’s room for improvement on the operation side of things.
Accommodations with Classic View chain was excellent.
IE
Email John Colclough | 65+ years of age | Experience level: 2-5 safaris
Very professional
Very professional from the booking stage through to the guides and safari
CO
Email Doranyela | 35-50 years of age | Experience level: first safari
A very comprehensive tour with several days of safaris
Excellent service, fantastic days with wonderful and friendly people. The guide spoke Spanish, and our driver, John, was always very attentive and willing to take us to amazing places to ensure we saw animals. We even managed to see the Big Five! Thank you, excellent service.
(automatic translation from Spanish)
BE
Email Anaïs El Mrini | 20-35 years of age | Experience level: first safari
Incredible ! I have no words
Our experience with Serengeti Smile was absolutely incredible! We were lucky enough to see the Big Five while always observing the animals with respect and care.
This experience would not have been the same without Champion and Nickson, who were absolutely amazing. They welcomed us as if we were part of their family. Over the three days, we shared so many moments of laughter and joy and created unforgettable memories together.
If you are hesitating about booking your safari with Serengeti Smile, don’t hesitate any longer — you won’t regret it!
A special thank you to Jeremiah, who was in contact with me throughout the organisation of our safari and made everything so easy. Thank you to the entire team for your kindness, availability, professionalism, and positive energy.
This experience truly would not have been the same without you. Thank you for making our safari so special and unforgettable! ❤️