JP
20-35 years of age | Experience level: first safari
Terrible, horrible company ，I received personal threats
We needed to end our 13-day trip early due to health reasons, but because of their mistake, they didn't tell us what we paid. After we asked the price and paid, they told us that we forgot to pay. Now when it comes to refunding, they have a very bad attitude and told us that it is our fault. They didn't tell us when we went to pay. After repeated inquiries, they gave the wrong price. When refunding, they didn't admit that they forgot the correct fee. When I refunded, they forced me to write a letter of commitment saying that I agreed to refund only 300 US dollars. It's terrible. I don't agree and I'm not satisfied, but the staff told me that I must write it, otherwise I can't leave the office. I'm scared because their office is small and dark. I'm really scared of what they will do to me if I don't write that I agree to refund. And they lie. It's bad. Very bad. After canceling the rest of the trip, the total price was $5,000, and they refunded me $300 in 13 days. They also threatened and intimidated me. I will tell everyone. This is terrible.
SG
20-35 years of age | Experience level: first safari
Camptrek is a reliable and trustable safari agency that provide reasonable quotation!
Booking a trip to a distant place like Kenya can be pretty daunting. When we first tried to book in March for an August visit, we found out that most accommodations were already fully booked. Luckily, we discovered Camptrek and managed to secure a great place to stay at a reasonable rate (On the side note: It might be a good idea to include Hell’s Gate as an optional component to avoid any confusion).
We traveled in a Land Cruiser, just as we requested, with our driver, John. The car was in good condition and kept clean. John was enthusiastic about finding animals for us and made sure we caught the beautiful sunset by constantly checking the rearview mirror. Communication was a breeze since John spoke good English and provided interesting insights about the local flora and fauna.
Overall, the trip was fantastic, and I would definitely recommend it.
AR
35-50 years of age | Experience level: first safari
Very kind and friendly
The were very puntual. The safari was great!. The food was very poor (a very little hamburger whit 5 chips).
When we was going back, the car broked down. We wait 20 minutes in the road and another tour guide picked up us and dropped off in our hotel.
We recommend this tour!
IT
20-35 years of age | Experience level: first safari
Excellent
Everything excellent.
Our guide, Masai, was very professional and kindly with us.
Very very recommended.
IE
20-35 years of age | Experience level: first safari
5 stars
Very easy to organise, really accommodating and excellent value for money. We had an amazing safari
DE
50-65 years of age | Experience level: 2-5 safaris
Entertaining day in the national park
We were on a business trip and therefore only had the Sunday for an activity, which was used for the Pilanesberg National Park. It was excellent. Especially our driver "Petros" was convincing. With wit and African humor we went on a game drive. The highlight was a leopard that ran out of the bush right in front of the car. It was always fun with "Petros" and he was able to show us lots of animals (elephants, giraffes, crocodiles, wildebeest, etc.). I would book again in a heartbeat.
Greetings to "Petros"
ES
50-65 years of age | Experience level: 2-5 safaris
Nice experience
We have just finished a 10-day trip organised by Golden Rwanda Safaris. The experience has been very positive, from the first contacts with Frank, the owner, to the last day of the trip.
Before talking about the trip, I want to say that the communication with Frank before arriving in Rwanda has been very easy, reactive and fluid. Depending on new ideas for activities, we were discussing with Frank and adapting the trip planning. The payment in two installments was also an easy step. Later, during the trip, when we came up with new activities, such as visiting a coffee plantation, it was also possible to adapt it so that it could be done.
The trip, at all times with its guide Mico, took us to Kigali, Nyungwe, Lake Kivu, Volcanoes National Park and Akagera National Park. Mico was always very attentive to the development of the trip. Punctual and efficient. Adapting to what we were discussing during the trip. Having an experienced guide makes the choice of activities and recommendations (such as the gorilla group to see) positive. All the activities have been very good, but I recommend one that is less known: the hike to the Bisoke volcano. A wonderful landscape and a good workout.
The choice of accommodations throughout the trip is very successful. Quality, from accommodation in tents in Akagera to very premium hotels like in Lake Kivu.
In short, if you decide to organize your trip with Frank and his team, you will have a very good experience. Rwanda has been our eighth country in Africa.
Thank you Frank. Thank you Mico.
(automatic translation from Spanish)
CN
20-35 years of age | Experience level: first safari
It's a good experience with Estleon. We had a good Safari in Kenya. It's an amazing experience.
Thanks for Estleon to give us a good experience in Kenya. They give me a really good memories during the whole trip.
SE
35-50 years of age | Experience level: over 5 safaris
Great experience
I booked a day tour to Nairobi National Park. The driver, Rhino, was great and really tried hard to find as many animals as possible during the drive. We spotted lions, rhinos, a serval as well as many other animals.
The booking procedure of the tour with Brian at Super Eagles was easy and he was fast to reply my questions. Overall I would definitely recommend this tour with Super Eagles.
PA
50-65 years of age | Experience level: first safari
Best trip ever
Best trip ever, our guide, Matata, was excellent, very helpful, friendly, with a lot of knowledge of the animals and the parks, he also taught us a lot about Kenya and it’s culture. Misk of Spirit of Kenya set and organize our itinerary to perfection and was always available and helpful throughout the whole process of booking, he answers all our questions promptly. Me and my wife were very happy with our trip and are all ready thinking of doing some of the other safaris with Spirit of Kenya.
Thanks for everything.