KR
20-35 years of age | Experience level: first safari
Worth it!
It's really worth it. Unforgettable memory. And the guide was also excellent.
NZ
50-65 years of age | Experience level: first safari
We'd definitely recommend ATB Safaris
We've just arrived back from a Tanzania Northern Highlights safari with ATB Safaris. They were excellent! Right from our gentle and welcoming pickup at Kilimanjaro airport in the middle of the night and transfer to Arusha accommodation, through to our guide and driver Richard, it was great. Richard was always well organised and clear with his communication to us. He was incredibly knowledgeable about all creatures and plants, as well as local politics and anything else we asked him. The Landcruiser was cleaned every night and we always had fresh water and great food. We booked the tour through Indafrica Travel in NZ. We'd have no hesitation in recommending ATB Safaris. Thanks for a wonderful trip.
20-35 years of age | Experience level: 2-5 safaris
Would have benefitted from better planning and communication
I'll start off by saying the trip was a lot of fun and we had a great time! However, there were just too many issues along the way for me to give this better than a 3 star review. I had to do a lot of advocating for myself for us to get what we paid for on the itinerary.
1. Boat Ride -- Our itinerary had included a boat ride on the first day of the safari. When we met our guide, he had no idea about this. We then agreed to push this to the final day as there wasn't enough time on day 1.
2. Night Safari Payment -- On night 1, we had a night safari scheduled. Our driver kept asking us if we paid for it and we were confused. We said that we paid Joseph. This was fine, we went on the safari. I note it because it shows that Joseph didn't communicate well with our guide.
3. Wrong Game Drive Park -- Our Itinerary stated that we would do an afternoon game drive in Masai Mara National Reserve. When we got there, our driver told us we would be going to Nashulai Conservancy instead (WAY fewer animals). I got on the phone with the owner, Joseph, and after a bit of arguing, he agreed to let us go to the National Reserve, as our itinerary stated and as we had paid for. It worked out in the end, but not without a bit of trouble and time.
4. Masai Village Visit Fees -- Our itinerary stated all entrance fees were included on the tour. The Masai Village charged us $30 per person to enter. When I asked our driver, he said that Joseph didn't give him any money for this. We didn't bring any money ourselves because we didn't expect to pay for anything, we just had some small change for tips. We weren't able to visit the village and headed back to camp. When brought up to Joseph, he offered for us to go later, but at this point we were tired from the long day. He reduced the fees of our safari for this mistake.
5. Bush Breakfast -- We had paid for a Bush breakfast in our itinerary. I had to double check with the hotel and make sure Joseph was going to go through with this, as he had given us no indication that this was already planned. He said he remembered this, which I doubted given the previously mentioned issues, and that he would take care of it. Later that night, he suggested that instead of doing the bush breakfast at the hotel, we could go to another location and set up some breakfast, but we pushed back for a proper bush breakfast as had been described in our itinerary. We got the bush breakfast in the end, but not without lots of advocacy.
6. Early Morning departure -- Due to the boat ride not being planned well on day 1 and lack of planning for the bush breakfast, Joseph wanted to rush us out early and have us have breakfast at 6am so we could leave camp by 7, do a boat ride and get back to Nairobi by 12. We argued that the boat ride timing was not our doing, that it was poor planning on his part and that we shouldn't suffer that consequence. He agreed and allowed us to have breakfast at 8.
7. No Lunch on last day -- Our itinerary explicitly stated that lunch was included on the last day. On the drive home we stopped for lunch, the bill came and our guides told us Joseph had not included money to cover lunch. We ended up paying for us and our guides. Joseph later apologized and reduced our fee by the lunch price.
So, yea, everything worked out in the end and we really enjoyed our safari experience. However, it wasn't smooth. Joseph didn't communicate our itinerary to our guides or camp at all. He blamed the issues on software that messed up the itinerary, but we had chosen to work with him because of said itinerary. Joseph was accommodating to all of our issues, but there seemed to be an issue with just about every activity. Not the worst experience, but not the best.
SG
20-35 years of age | Experience level: 2-5 safaris
Great tour, thank you!
Had a great time on my tour with Serengeti smile in July 2025. Would recommend this tour if looking for a safari holiday in Tanzania.
Jonyo was patient in communication prior to the trip, and was thorough in letting us know our itinerary with regular updates. He helped us fit our itinerary into our requirements and budget.
Zack was a wonderful tour guide and excellent driver. He was patient in looking for animals and was calm in getting us to our destinations on time and looking for the best views for the animals.
Thank you both for making our trip memorable!
AE
50-65 years of age | Experience level: 2-5 safaris
Airport transfer Mombasa
Vehicle and driver arrived promptly for both pick ups. Vehicle was clean and tidy and driver drove conservatively and safely. Faultless and reliable service which we can wholeheartedly recommend.
SG
20-35 years of age | Experience level: first safari
Great planning of the tour & great driver + guide!
It was an absolutely amazing trip!! My husband picked this destination and Serengeti smile as our choice for our tour company. I didn’t do the liaising with the company so I won’t be reviewing that portion (my husband will do that review). I did meet Jonyo when we were first came here and he was very friendly and nice to talk to:) I felt that the trip was overall very well planned - the pace was set well, the lodges were pleasant.
The biggest star of our tour was our driver and tour guide Zack! We could see his sincerity in trying his best to find the best sights of the game drives for us, one of the days, he spent 3 hours past the planned time to help us find rare rhinos. Him going out of his way to help us make this experience unforgettable is truly commendable. His driving skills also STELLAR. Despite the crazy rough roads, he kept us safe from any dangerous situations and we really do appreciate it. His love and knowledge for animals as he shared so much information about them is amazing. We were blessed during this trip and saw so many beautiful and even rare sights (baby cheetahs!!!) and had a blast!! 😄 Zack truly knew where to bring us during the game drives, fantastic experience!!!! We would recommend Zack if you do choose Sergenti Smile :)
AR
20-35 years of age | Experience level: first safari
Very complete and exactly what they promised.
We went on a family trip, we were 7 and the car was very comfortable for all of us. We asked for a Spanish Guide and was great. The accommodations were more than we expected, very beautiful. Solomon always show up and answer when we had some issues during the itinerary.
20-35 years of age | Experience level: first safari
10/10, a fun and safe trip of a lifetime!
We went on an 11 day safari and beach combination trip, which exceeded our expectations! We were a bit nervous to go somewhere so unfamiliar as two women, but the communication and flexibility beforehand with Emmanuel and Naomi was easy and fast and made us comfortable enough to book. They helped us adjust the itinerary to include an extra night upon arrival to adjust, as well as change one of the beach days to an additional safari day, since we were most interested in Serengeti and adding the balloon safari (which is incredible and totally worth it!!!). Only note we would add, is if you go to bring small bills (singles) to tip the people at each stay who handle your luggage for you. Otherwise, we were extremely prepared for each situation we were in!
The accommodations were above and beyond, I kept thinking we booked the luxury when we booked the comfort! Each stay was welcoming, beautiful, and extremely comfortable. The food was incredible, and all the lunches packed to eat on a picnic were amazing and more than enough.
Our guide, Dominik, was fantastic! Very nice and accommodating, knowledgable about each place we went to and each animal we saw, and shared a lot of information which was great. He drove safely, while still managing to find tons of animals to see. We saw the big 5, including watching a leopard climb down a tree and walk around from just a few feet away! I was most excited to see a rhino, and when we did see one, he made sure I had plenty of time to look at it and enjoy the moment. He always made sure we were comfortable and ate enough at every meal.
The Zanzibar portion of our trip was very relaxing. We weren't the biggest fans of Stone Town, but loved the Jozani Forest and the Z Hotel (to each their own!). The staff was kind and easy to communicate with, and the massages at the hotel were phenomenal.
Overall, this experience was better than we could have imagined, and we will be recommending it to everyone we know!
MY
35-50 years of age | Experience level: first safari
The Best Safari Experience
I come with my husband and daughter (11 years old). We’re glad to go with Jungleroam because they are detailed, always make us feel comfortable in long hour drive. They have sharp eyes in spotting wild animals in bushes and savannah and explain well. We managed to see most of the wildlife in game drives! Particularly, we waited for the great migration crossing the river for 4 times and we had the opportunity to capture the best scenes! Thank you Jungleroam for this lifetime experience!
MY
The most fun and interesting trip
The safari was awesome, they were many interesting and new animals that I never saw. Our driver (Solomon)is very patient and kind to us, always had a sharp eye and driving skills were super good. They would tell anything about the animals we see