20-35 years of age | Experience level: first safari
Safari canceled 7 days prior to start by Natural World and after paying in full.
In December of 2024, I filled out the contact form on this company's website inquiring about a Safari. After much research I placed my trust in this company and put down a deposit of around $2,400 for a 7 day private Safari for 2 adults for 08/14/25-/08/21/25. All lodging, meals, game drives, and park entrance fee were allegedly included. We were to visit Amboseli, Lake Manayara, Ngorongoro, and Serengeti parks in both Kenya and Tanzania. All my communication was with an Ester via email. At the end of June 2025 Ester requested I make the final payment for my Safari. Since we had been emailing back and forth for several months I didn't think anything of it so I paid the remaining balance. The total was $8,124. This safari was part of a larger trip for me to Africa, so on 08/07/25 seven days prior to the beginning of my Safari and while I was already in Africa I received an email from the "Finance Department" stating that Natural World had been the victims of a cyberattack, since I had paid with a credit card (thank god) they requested I initiate a dispute with my credit card for "services not rendered". They apologized and that was basically it. I immediately replied and requested a call back from someone. I don't think that was too much to ask. No one at this company had the decency to get in contact with me and be transparent about the situation. After a lot of insisting via WhatsApp messages, Instagram direct messages, and replying to the emails I finally was able to speak to a Moke in the Finance Department. The conversation just reiterated everything in the email, Moke told me I could reschedule the Safari or they would cooperate with communication with my credit card company. Moke also mentioned the cyberattack was by someone within the company who had access to the pool of funds. Moke stated all payments from customers go into one account and from that account they pay for lodges, drivers, etc. I filed the dispute with my Bank of America credit card and the dispute seems to be in the final stages of the investigation. It's looking like I'll get my money back, but let's be clear if I get my money back that will be thanks to BofA not by Natural World attempting to make right by this awful situation. I was left without the safari I had been planning for half a year 7 days before it was to begin and I was already in Africa.
If this is a legitimate company...
When did this cyberattack happen?
Why was money requested from me given I had up to 7 days prior to beginning of the safari to pay in full?
Why were they not transparent from the beginning?
Why was my safari canceled only 7 days prior?
How did they know I can very easily dispute credit card transactions?
Why was it so difficult for someone (anyone) to speak to me?
If anyone would like further information on what occurred please feel free to reach out.
CN
35-50 years of age | Experience level: first safari
Best safari experience with Caleb
We were a group of five traveling with Caleb for 7 days, and it truly could not have been more perfect. Caleb is an incredibly professional guide, his driving is very safe and steady, extremely knowledgeable about wildlives and he has a true “kingfisher’s eye” for spotting them. He knows the parks inside out and took us to many unique spots. Thanks to him, we were able to witness breathtaking animals and unforgettable scenes every single day. My Kenya journey felt lucky and magical from start to finish, and Caleb played a huge role in making it so special. Highly recommended!
NL
35-50 years of age | Experience level: first safari
Unforgettable Safari Experience in Tanzania
I had a wonderful safari experience with Goin Tanzania Safaris. From the very beginning, communication was clear and professional, and they were always quick to respond to my questions. The service throughout the trip was excellent — the guides were knowledgeable, friendly, and very reliable. Everything was well organized, from transportation to accommodation, which made the journey stress-free. I felt the safari offered great value for money, and the care taken to make sure I was comfortable and enjoying myself was remarkable. I would highly recommend Goin Tanzania Safaris to anyone looking for an authentic and memorable safari adventure in Tanzania.
HK
20-35 years of age | Experience level: first safari
Professional and passionate.
Unbeatable price with high quality service! Our guide Kush is knowledgeable, humours, trying his very best to spot all the animals for us. If I come again, I will find him to be my tour guide again. Please specify to the tour operator that you want Kush to be your guide. I am sure that he can provide an unforgettable trip for you.
MY
35-50 years of age | Experience level: first safari
Jungleroam Safaris gave us great service, value for money, and an unforgettable safari experience!
Caleb was the best tour guide we’ve had so far—funny, patient, and always full of good vibes. He made sure we caught the best moments, shared incredible knowledge about the animals, and turned the whole trip into an unforgettable experience.
CN
35-50 years of age | Experience level: first safari
An unforgettable and well-organized safari experience with outstanding guiding
Our group of five spent seven unforgettable days in Kenya with Jungleroam Safaris, visiting Maasai Mara, Amboseli, Lake Naivasha, and Lake Nakuru. From start to finish, the communication was smooth and professional, and the whole experience delivered excellent value for money.
Special thanks go to our guide, Caleb, who truly made this trip exceptional. He was knowledgeable, reliable, and always punctual. His deep understanding of the wildlife, landscapes, and the best viewing spots enriched every game drive. Beyond that, Caleb’s humor, friendliness, and engaging personality made our group feel very comfortable and connected throughout the journey. His driving skills and the condition of the vehicle were excellent, giving us both safety and comfort across long distances and rough terrain.
The itinerary was thoughtfully planned and well-paced, balancing game drives with relaxation, and every day felt rewarding. The only minor issue we experienced was with payment: using a credit card incurred a 5% surcharge, which was not communicated in advance, and resolving this at the office took us about 1.5 hours. While this was a small inconvenience, it did not overshadow the overall experience.
Overall, we couldn’t have asked for a better safari experience and would wholeheartedly recommend Jungleroam Safaris—and especially Caleb—to anyone looking to explore the beauty of Kenya.
Anna and Juliana were super welcoming and helpful, they took care of us every step of the way!
We had a great safari! Everything ran smoothly, our guide was very experienced and knowledgeable, plus the food made by the chef was wonderful. Anna and her daughter Juliana went above and beyond to welcome us to Tanzania in the days before and after the tour. Would highly recommend!
CN
35-50 years of age | Experience level: 2-5 safaris
reliable tour provider
axis Africa is a very reliable tour provider， its the second time for me to book with Monica from axis Africa， everything is well planned and everything was done according to plan.
Divid karish the tour guide is very knowledgeable with regards to masaimara
I would definitely to book with axis Africa again inthe future
35-50 years of age | Experience level: first safari
Amazing… well worth it.
We booked a 2 day safari last minute so we were very apprehensive and didn’t quite know what to expect. However, Arnold completely took care of everything from flights and transfers to the luxury accommodation. He even took the time to check in on us at the hotel.
The safari itself was fantastic we had the most amazing experience from start to finish,we saw so many animals and our tour guide Silva was brilliant, he was such a nice guy, he made us feel safe and he was so knowledgeable about the animals and all areas of the parks.
I would highly recommend Major Treks and Safaris.
AR
35-50 years of age | Experience level: 2-5 safaris
Thank you Suzzy
My family had a fantastic Kenya and Tanzania safari holiday organized by Epic Star Holidays.
Suzzy answered all our emails proptly and the price was good compared with other agencies. We also got an upgrade in Serengeti to Kumbukumbu Luxury Tented Camp. We were lucky to see the Wildebeest migration.
Thank you Suzzy and for sure we'll be back with friends.