NL
20-35 years of age | Experience level: first safari
Enjoyed the Safari
Incredible and fascinating Safari with an abundance of the Big 5 in their natural habitat, fully and magically explained by our guide. Adventure packed itinerary with great accommodation.
AR
20-35 years of age | Experience level: first safari
just amazing!
It is hard to start with such a grateful review, but as soon as i close my eyes and think about everything, since the guys picked us up, until the moment -the very sad moment- when we say goodbye at the Arusha hotel, I remember how amazing, perfect, well organized and simply unforgettable was this experience. Because, for us, it was more, much much more than just a safari. The places we've been, the things we've seen, and more important, the people we've met - and by this I of course mean Isaac, Eliudi, Mandi, Loy, (and João, even when we haven't actually met) - made a lifetime memory of this trip to us. Specially since we had the biggest expectation about this, cause of the time we needed, the money we spent, and the long distance from home.
But from the very first moment, to the last one, this guys gave everything, EVERYTHING, in order to make us feel like royalty. And how much we learned with Isaac, who easily could be a teacher, showing during the whole trip that he is more, way way much more than just a driver. Or the soup that Mandy made, the very best that we both have ever tried. And everything was like a fairy tale, where even the weather (which i assume you don't control) couldn't be better.
We saw every single animal, even the hard ones, that one can't expect to see. A lot of times each. The pictures were amazing, and every single person that saw them, told us that it must been the most unbelievable trip in the history. And they committed no mistake...
I am a very very lucky person who has been traveling around the world for the last ten years. Europe, America, Asia, Oceania... and now Africa. I've been to Africa a year ago as well, but just South Africa. And I can say that never, never, in the tons of excursions and day trips I took, I've met such an experienced, will to teach, and good person as Isaac and his crew.
We also want to express how considered he was while being in the parks, letting us take all the pictures that we wanted, and never saying no to anything, just helping, teaching and having a big smile on his face, always ready and prepared for us, for make us feel -again- like we rule the parks!!!
I would also like to let you know that, the schedule of the safari, was just perfect. How much time per park, or how long to stay there, was just the time we needed. not more, not less. And Loy, at the office, did his part, and was always ready to help us, and he did, and literally save our lives when he could change our flight tickets to Zanzibar, paying with his own money for the charge.
So I think that you cannot be more proud about the people that you have on this firm. AGAIN, AND AGAIN, AND FOR EVER... THANK YOU FOR EVERYTHING!!!!!!!!!!
DK
35-50 years of age | Experience level: first safari
Fantastic service
Everything went smooth using Pembury Tours. They were kind and extremely helpful. We got answers to all of our questions regarding the trip, and the trip was arranged just as we wanted it. They had it all arranged and prebooked by the time we arrived. We give our best recommendations to this local travel agency. If we haven't got the recommendation from our Danish colleagues, who also used them before us, we had never heard about them, or dared to use a foreign travel agency. But we have only great experiences and a perfect trip to look back at. Thanks for a job well done.
35-50 years of age | Experience level: 2-5 safaris
Wellorganized, customer oriented to provide full satisfaction beyond expectations.
Though I gave Muema Africa Safaris my itenerary for vacation within a short period of less than 12 hours at the Great Rift Valley in Kenya, all was arranged on time from hotel bookings, excursions arrangements for specific tour destinations at reasonable rates, with tour guides ready to receive us , and constant email followups and updates from Muema Africa Safaris, thus, my family holiday for 3 days was full of wonders and surprises all well co-ordinated courtesy of Muema Africa Safaris. I am considering a christmas vacation again, with Muema Africa Safaris.
35-50 years of age | Experience level: 2-5 safaris
Excellent Safari arrangement by George and team
Back in February 2014, myself and my climbing partner Mauricio had climbed Kilimanjaro with Kilimanjaro Brothers (George MTaki is the owner). The climb was an excellent experience and George and team provided excellent support to reach the top. After the climb we had booked 3 days safari before leaving for the US. We did some last minute changes too, as we wanted to stay in resort rather than tents. With reasonable change fee George immediately booked all the nice resorts for us. We had our own safari jeep and 3 days to spare in Lake Manyara, Ngorongoro Crater and Tarangire National park. It was an unforgettable experience. We covered all the big name animals of that part of Africa. All the way from climb to safari, it was very safe environment, friendly attitude. I highly recommend Kilimanjaro brothers. They are very experienced. Because of our recommendation one of our US friend will be going to Tanzania in February 2015. Thanks George and team :)
20-35 years of age | Experience level: first safari
Perfect! Trip of a Lifetime!
After researching tons of safari operators, I stumbled upon Safari Infinity. Lucky me because they set me up for a once in a lifetime experience. I coordinated with Lucia to plan the trip and she was great at communicating, answering every question I had very quickly and in detail. This was very helpful for me as my parents, who had not traveled abroad much, were coming with me and I wanted to make sure they knew exactly what to expect.
My good experience in planning with Safari Infinity continued upon arrival. They picked us up at the airport in the middle of the night and drove us to our first lodge. Any concerns I may have had prior to arrival were gone as soon as we were picked up. Osbert, who picked us up at the airport, was very welcoming and engaging. He helped to put my parents and I at ease about our trip.
Once we began our safari everything that Lucia had mentioned came to life. My parents and I felt very prepared for what to expect. Our safari guide, Robert, was amazing. He answered any question we had and was very flexible with us. He made our experience unique and we never once felt hurried to go through things quickly. While I noticed other tour operators shuttling people around based on a tight schedule, Robert adjusted to what we wanted to see and experience during our trip. I never once felt part of a tour, but more part of a drive with a friend who wanted to show me his backyard.
At the end of our trip, Lucia and Simon met with us at our hotel in Arusha for feedback. They sought our honest opinion and genuinely wanted ways to improve their operations. I thought this was a great touch and showed dedication to their customers.
My parents and I sought a genuine safari experience, one where we didn't feel part of a tourist herd and with a guide who could help us see/learn as much as possible during our time. We got exactly what we wanted with Safari Infinity. They are a company focused on providing a customized safari experience. The personalized details during the the whole process, either Lucia's emails, Osbert's engaging attitude, or Robert's love and enthusiasm for his job made this a once in a lifetime experience. I can't speak highly enough of the trip and my interactions with them. I think they have a great future!
DE
20-35 years of age | Experience level: first safari
Did not fullfill our expectations and what we have booked
We were 2 persons and booked 3 days hiking Mt. Meru and 4 days safari for approx. USD 1500 each person.
Every day we had discussions with the guides or persons who conducted the tours. They wanted too high tips for average or under average services. We had acrid discussions about the tips.
In our mentally and physically worst moment on Mt. Meru on the summit day when we slept only 3 hours, climbed 1300 vertical meters up to 4500m and 1300 down, had still another 2000 vertical meters down towards us and BEFORE we got a meal, they asked us how about the tipping and if we already know their tipping guidelines and if we now could give the tips.
On safari, we booked 2 days Serengeti, 1 day Ngorongoro and 1 Tarangire National Park. The truth is, you only get half of these days because the rest of these days is travel time to the next destination or camping site. Our guide did not explain anything. Just nothing. He just drove the car and did no else "guiding service". But afterwards, he expected a high tip.
Transkibo has subcontracted the whole safari tour, meaning personnel of a different safari company or freelancer conduct the safari guides. But these persons don't have a strong connection to the company we have booked (transkibo) which is why they do not care about providing good services.
The truth is Tanzania is not a backpacking country. The country is spoiled of rich tourists who spent a lot of money to get carried on Kilimandjaro with chairs and portable toilets.
PE
20-35 years of age | Experience level: over 5 safaris
very happy with the tour
I was very happy with the food and the quality of the equipment. It was nice that the staff came to see me before the trek and made sure I had all the necessary equipment. The staff treated me very well and I'm grateful for all their hard work. I was extremely happy with the trek and will definitely recommend your company to my friends as well! Thanks again for all your help.
35-50 years of age | Experience level: first safari
Excellent Service, perfect organization!
We organized the safari tour with the Hoedspruit office (South African Dream Tours), and we could not be more pleased!
Excellent offers, service, price. And more than that we appreciated the effort and willingness to customize the tour for us, attention to the details, the kindness and courtesy. 5 stars : )
20-35 years of age | Experience level: first safari
Wonderful Short Holiday
We only had 4 days of holiday and from the point of pick up from the airport till our transfer back to the airport, it was simply wonderful. Well planned and organized with attention to detail. We will certainly have Big5 plan our next holiday with family.