RS
20-35 years of age | Experience level: first safari
That magical morning of balloon safari
Our trip was planned by Joshua, who clearly explained every aspect of the entire journey from the beginning. Starting from Zanzibar, the balloon safari in Serengeti was undoubtedly the most exciting experience. When I was watching the huge flocks of zebras and gnus moving in the infinite savanna from above, it felt like I was in a movie. Our guide Imma has always been calm, patient, and exceptionally knowledgeable. Tarangire's elephant and Ngorongoro's lion - everything is shown perfectly. It wasn't just a trip it was an amazing experience.
under20 years of age | Experience level: first safari
The tour operator was fantastic.
We had a wonderful trip to Zimbabwe as a group of students we enjoyed a tour around Victoria and Hwange
CN
20-35 years of age | Experience level: first safari
Our Kilimanjaro Summit Journey
A fantastic team that successfully reached the summit.
IT
20-35 years of age | Experience level: first safari
Awesome organization, support and execution
6-Days private Safari fully organized by Kilipath for 4 people. Nothing to worry about from arrival to departure.
Awesome experience and beautiful accommodations .
Many thanks to HAPPY for having organized everything smoothly and to our driver PROSPER for his skills and knowledge.
35-50 years of age | Experience level: first safari
Disappointing Experience and Lack of Value
Our experience with this service was profoundly disappointing. We found that the quality was poor, and markups were added without delivering any corresponding value.
Key Issues
Overpriced with No Added Value: Significant markups were applied, but the service did not justify the cost. For instance, our flight tickets show a price in Kenyan shillings equivalent to approximately $470, yet we were billed $698. For such a premium, we expected expertise, local insights, and proactive support, but received none.
Unreliable: There was a lack of rigour in the details provided, and some committed items in the itinerary were left undelivered until we challenged them. We were initially assured of premium room , but when we requested specifics, we discovered that our rooms were merely superior, not premium.
Disorganised: We had to repeatedly follow up for basic details such as driver timings. To us, the experience felt like dealing with a basic middleman service, without any added value. Thankfully, the hotels we booked were excellent and ultimately salvaged our trip.
Detailed Experience
Nairobi: Last-minute changes to our plans resulted in missing most of the elephant centre, skipping a paid-for market stop, and being transported in substandard vehicles for both the airport pick-up and the day tour.
Masai Mara: The vehicle provided was in poor condition—dirty, with some doors that wouldn’t open, and felt generally neglected. The driver was rude and spent the entire six-hour drive and subsequent game drives on their phone. They attempted to skip the paid game drive and were hostile when we insisted on following our itinerary. The day began with no clear plan, and when questioned, the driver was extremely discourteous. Later, they informed us that the paid for village tour could not be accommodated, as we supposedly needed to leave at 7 a.m. to reach the restaurant for lunch by 2 p.m.—none of which was previously communicated. We had to insist (and offer additional payment) for a different driver for the return journey to address these issues. To give them their due, Splendid organised an alternative.
Mombasa: Although we paid for a late checkout, the hotel was never informed. Transfers required constant chasing for details.
Refund and Transparency
We received a small refund for undelivered items, but there was no transparency regarding what these items were. The refund did not compensate for the poor experience. What was most disappointing was the lack of transparency—for example, skipping parts of the itinerary and claiming it was for our safety, yet not communicating this at the time of booking, Or late checkout not being arranged despite charging - with the explanation that they do this only on the last day when flight details are known. However, by then, the hotel had already allocated rooms – so even had they wanted to extend, it would have been impossible. Note - this late check out charge was refunded, on our demand.
Our recommendation based on conversations with other guests and travellers, is that you skip this service as you will receive better value, service, and advice by booking directly with hotels and camps.
DE
20-35 years of age | Experience level: 2-5 safaris
Thanks Magical Gorilla Adventures for once in a lifetime experience
I had the most incredible experience with Magical Gorilla Adventures during my gorilla trekking adventure in Bwindi. From the very beginning, their team was professional, welcoming, and extremely knowledgeable. The booking process was seamless, with clear communication and helpful guidance on what to expect and how to prepare for the trek. Thanks to Kolo and the team. Highly recommend them!
IT
20-35 years of age | Experience level: over 5 safaris
Amazing tour with Anderson
This tour exceeded my expectations. There’s no need to state how amazing Uganda is, this is obvious. But the company and constant assistance from Anderson, my guide, has been a real game changer. He’s been 100% helpful in everything from day 1 until the very end, I felt always taken care of, he promptly assisted me with any need and he’s also a very nice person to spend time with. He always went the extra mile to make all activities outstanding. I couldn’t recommend him and the company more. All the programme was perfectly respected. The hotels were very good and the food as well. Thanks Anderson again, you’ve made Uganda a real success ! Best. Guido.
20-35 years of age | Experience level: first safari
An Awesome Safari
It was an awesome trip. Wakwetu Safaris offers the best services. We really enjoyed our Giraffe center visit.
MY
20-35 years of age | Experience level: first safari
Wonderful tour operator
Thanks Martin for the 6 days safari journey! We saw many animals during the game drive! Martin is very professional and will make sure we are on time for all the activities every day.
US
65+ years of age | Experience level: first safari
Very knowledgeable
Very detailed with the history of South Africa.
Friendly and very nice enjoyed the tour