DK
65+ years of age | Experience level: 2-5 safaris
It was the second Safari trip to Ngorongoro. Beautiful landscapes but unfortunately the weather was cloudy.
Warm clothes or a blanket were necessary as the temperature was low. Beautiful nature and herds of animals roaming freely.
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FR
35-50 years of age | Experience level: over 5 safaris
Very disponible to answer to your questions and exceptional driver
We had a wonderful 6-day trip with Serengeti Africa Tours.
- Positive
Linah, the contact person, was extremely available and answered our hundreds of questions on WhatsApp quickly and efficiently.
Our driver Matchete was exceptional. Very skilled, very passionate, and incredibly knowledgeable about the animals. He was always smiling and pleasant.
Visiting different parks was an outstanding experience.
- Negative
The food was good but a bit repetitive.
The preparation of the packed lunches in the morning was always delayed by 30 minutes to 1 hour, which made us feel like we were leaving for safari later than others.
In August, there are huge crowds. You are never alone—always dozens of jeeps around. At lunchtime, you have to “fight” with other agencies to get a table or chair in the picnic areas.
Nyani Public Campsite in the Serengeti was the worst campsite we’ve stayed at in 4 months of traveling through Africa: dirty toilets and showers, too much loud music and partying (those people shouldn’t be there), overcrowded, and in the evening you have to queue to use the toilets or showers.
The road to the Serengeti is chaotic, with 3 hours of rough driving each way. Because of that many car were stop on the way because of car issue. And us as well we lost 3h in all trip because of car issue due to very bad road.
- Ecological concerns
Too many plastic bottles. Almost all tourists carry reusable bottles, so agencies should find a better solution.
Lots of litter around the parking and cooking areas in the campsites.
Eating with real plates, cutlery, and glasses instead of plastic is a very good practice.
35-50 years of age | Experience level: first safari
He was good.
He was good, reliaable and would communicate well in time and made our lives easier
HU
20-35 years of age | Experience level: first safari
Experienced, careful driver, great eyes to spot animals, sometimes impatient and not tolerant
Our package was overall great value for money. Although we booked a budget shared tour, our accommodation was still in lodges with private bathrooms, which was a very pleasant surprise. Communication with the agency was excellent—they were responsive and tried to handle any challenges (for example hot water shortage).
We also felt very lucky on the safari itself, as we were able to see almost all the major animals and even some rarer ones, such as a serval cat.
One improvement we would suggest is to group travellers who stay in the same or nearby lodges, as this would reduce travel time and allow for more game drives. Another small downside was that our driver became impatient when a tour member requested to look for lion cubs, repeatedly saying he could not guarantee sightings. While we understand this, a bit more patience and warmth would have made the experience even better.
Overall, we would still highly recommend booking a tour with Wild Horizon, just with a request for a more patient and welcoming guide.
IT
20-35 years of age | Experience level: first safari
Well-organized safari, beautiful lodges, and very kind staff.
We had a good experience with this tour operator and would recommend them. Everything was well organized, and we didn’t have any problems during our trip. They also took care of all our domestic flights.
The lodges they selected for us were excellent – we really enjoyed our stays there and the atmosphere. Our driver was also very skilled and always kind and helpful, which made the safari even more enjoyable.
One small suggestion for improvement would be to better coordinate the accommodation of participants traveling together in the same jeep. Because the lodges were quite far apart, a significant amount of time was spent each day picking everyone up and dropping them off. Optimizing this aspect would make the safaris even more enjoyable.
35-50 years of age | Experience level: over 5 safaris
Well Organised
We had a 7 day trip starting with Masai Mara, Lake Naivasha and ending in Amboseli. I got 3 different quotes and Axis definitely offered the best rates, even giving us a budget option, mid-range and luxury and we went with mid-range. Lucy from Axis was amazing, patient and so helpful. We communicated mainly via whatsapp which was convenient and she always responded even out of business hours, which she did not have to do but always got back to me. She was patient when we needed to add group members and when they had to cancel, gave me alternate accommodation options to review when we asked and really helped plan a great trip.
We had to pay a 30% deposit to secure our booking and had the option of only paying the balance on Day 1 of the safari but we opted to pay the balance before we arrival and this turned out to be a good decision - you are taken to Axis offices before you set off on safari and they were SO busy! So it was convenient that we had already paid.
There were long travel days in between locations but Ken was an amazing driver and really made an effort to get us there as early as possible and safely. He also did his utmost to get us a good sighting while on safari even amongst the many, many safari vehicles.
Overall I would definitely recommend Axis when choosing a tour operator to help plan your trip, they take out all the hassle and offered fair rates.
50-65 years of age | Experience level: first safari
Punctual, friendly and smart
It was a memorable trip. Didn't face any challenges in regards to time management, our guide always on time and always in touch checking on us. ****
AR
50-65 years of age | Experience level: first safari
Tian is a very good driver.
The trip was great!! Tian was very kind to me when I had a problem at a stop along the route where my credit card was stolen.
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IL
under20 years of age | Experience level: 2-5 safaris
He was very organized and considerate
Henry is a very nice person, takes care of you and makes you feel safe and that everything is under control. He listens to problems and knows how to provide solutions and improve what is needed according to the traveler's needs. The trip he organized was very interesting, challenging and educational about this beautiful country. He has a very high value for money and tries to avoid unnecessary waste and unnecessary costs, and for the attractions he is responsible for, he will always try to find an ideal and affordable price.
ES
35-50 years of age | Experience level: 2-5 safaris
Driver was very good
Good Safari, Wachamba did a good job. He was fun and helpful with us. I recommend him for a Safari.