AE
20-35 years of age | Experience level: first safari
We had to get the bus back
First I would like to point out that out driver was Brilliant the whole way through. He could not do more to help us (his 7 month pregnant wife picked us up from DAS bus station to take us back to our hotel.
Booking was very easy and effective, the booking agent came to our hotel on the morning of pick up to collect the money from us (I think it is expensive, especially with the quality of car we were provided with).
The car was ancient (it never made it back from the trip) we got a flat tyre 2 hours into the journey (fine, it happens) then another few hours in, the car breaks down and take 2+ hours to fix (meaning the journey ended up taking 10 hours to reach the safari).
Lunch on the way to the Safari (not the modern looking stop) was lovely. It was a traditional buffet lunch.
The hotel at the safari was basic but clean and quite close to the Mikumi National park.
The safari was a great experience, our guide was knowledgeable and made the safari a lot of fun. The guys could not explain things enough and went out of their way to make sure we saw as much as possible.
Unfortunately, our trip back was a disaster!!
Our car broke down again in pretty much the same spot it had been fixed the day before. Except this time we were taken to the local mechanics place (off the main road) and were left in the car for 3 hours only to be told it would be $90 USD to have someone else drive us back or we could get the bus or wait another 4 hours for another car to pass on its way back to DAS.
We were not offered any refund from the company and I suspect that much of the cost of getting us back fell onto our driver (not the company we had paid $400USD EACH to). Both these point I find unprofessional and unacceptable. Only when we demanded did the company offer us a 'free' taxi back to the airport the next day'.
So all in all our experience was tainted (but not completely ruined) by poor quality transport provided by an expensive safari provider!
I hope the driver was not punished for the mishap (I suspect he was).
35-50 years of age | Experience level: 2-5 safaris
EASTCO - Not to be relied on
We made our safari booking with EASTCO many months in advance but found that everything was still being put together at the last minute and in a slightly shambolic manner. The owner, Simon, advised us when we arrived in Arusha that our itinerary was being reversed due to road conditions making the original route too arduous. Whilst this may have been accurate and necessary, it wasn’t a sudden occurrence and Simon should have been aware in advance and had our new itinerary in place before our arrival. We met Simon a couple of days before the start of the safari but he didn’t even know then who our drivers would be for the trip, and on the first morning we had to chase to find out if anyone was going to turn up when we’d been ready and waiting to go immediately after breakfast as agreed. After a couple of hours or so, the two drivers did arrive but they seemed to have little idea as to what the itinerary was. The first day was wasted as we went to the wrong place and ended up driving all day, missing out on an afternoon’s walking safari at Boundary Lodge.
The next day was fine with an excellent day at Tarangire National Park, but the following morning we discovered that one driver was complaining about not being paid and was refusing to take us any further, so we ended up spending 3 hours at the roadside waiting for Simon to send out a new driver and vehicle – another half day wasted. As it happens, we were happy to see the back of that driver as he had a surly attitude and little regard for us as clients.
Things picked up after that, with a much better driver, Julius, who, together with the other original driver, Rogers, worked hard to make the trip enjoyable. Julius’ engineering skills also came in handy in dealing with a number of problems with the slightly dated safari trucks. The high quality of the game viewing in the Serengeti also started to make up for the earlier problems. After travelling some distance to the northern Serengeti we found ourselves in an excellent camp for 2 nights (supposedly) in order to witness the wildebeest migration. On the first morning however, we received a call to say that we had to commence our return trip early because Simon had been unable to alter our onward flights to Zanzibar which had been booked as part of the original itinerary. We had to immediately leave our morning’s safari, pack our bags and set off on the road again.
We’d lost confidence in Simon’s arrangements and began to get concerned about the Zanzibar flight booking. On the morning of our final day we made direct contact with the airline at Arusha who told us that they had our booking but the flights hadn’t been paid for, despite our already having paid Simon in advance. Simon assured us that a man was being sent to make payment and thankfully (but when we were just 30 minutes from the airport) we found that the airline had been paid – but why did it have to be last minute and stressful?
Simon met us at the airport with a slightly begrudging apology, preferring to blame the first driver for all the issues but failing to acknowledge that the drivers are his responsibility. He admitted that he had recently sold off his vehicles to his drivers on the basis that they would contract back to provide a guiding service. It turns out however, that some of them just sub-contract out the vehicle to other drivers over whom Simon has no control – hence our first driver problem. Simon offered to refund us for the loss of the first day, but that appears to have been a false promise with no sign of any payment (or indeed correspondence) after 6 weeks. We are not entirely surprised.
The Serengeti was spectacular, we loved the camps and lodges, we saw pretty much everything we wanted to see and our two eventual drivers had a fantastic attitude. I would urge anyone to visit Tanzania, but DO NOT use EASTCO if you want a well organised and stress free safari.
20-35 years of age | Experience level: 2-5 safaris
It was not a Jackpot that's for sure
I have to say the experience that my friend and I had with Jackpot Safaris was not great. Andrew (the owner of the company) is very warm and friendly until he's got your business. After that he becomes a lot more awkward and doesn't really want to listen to what you want to to as much.
I did a 3 day safari of Tarangerie, Lake Manyara and Ngorongora. We asked to leave nice and early at 7 as spending only 1 day in Tarangerie we wanted to maximise the amount of time spent there. Andrew refused point blank and said we'll get picked up at 9. On the day of the safari - the truck was over 45 minutes late. When the truck arrived it was noticeable one of the oldest Safari Trucks and the inside was not very comfortable. Despite being 45 minutes late one of the first thing the guide said to me was how because he was freelance he gets paid less than other guides so tips are quite important for them. This was not a particularly great start.
When we got to Tarangerie, when we went inside the park he said to me and my friend that he din't have binoculars in the car (which was a big disappointment). Furthermore he didn't seem that enthusiastic about looking out for animals and the impression I got was that he was going to mainly do driving and not strain his eyes too much looking for animals. I have done a safari in Tanzania before and our guide as well as being a lot more enthusiastic, said he'll keep his eyes peeled for us so I do have a bit of a precedent on what to expect and it did not deliver. Also going round the park there was clearly a problem with the radiator on the car as he kept having to stop and top it up (which no other cars were doing). Also I think we were only in the park for around 4 and a half hours.
The camp site that we stayed at was very nice and even had beds in the tent. So what I was abit confused about was after we paid for the safari Andrew asked us if we had tents to take with us to which he said we didn't. He then said ok. Naturally when we got to the campsite we couldn't help but wonder as to why we were asked to bring our own tents if there were tents provided that came with beds. Based on the impression of Andrew I had gotten, my thoughts were that he wanted us to bring our own tents so it would be cheaper for him (but that saving would not have been passed on). I can not say for definite whether that is the case or not but that is my theory. Also another suggestion - say you don't eat fish - it's not a great idea!! The soup was very nice but the main meals were not nearly as good as the ones I'd had previously on safari in Tanzania.
After our late start going to Tarangerie we asked to leave early the next day to go to Lake Manyara. Our guide said there's no point as you can drive round Manyara in 3 hours. Well maybe you can drive round in 3 hours. But my friend and I had not been to Manyara before so we didn't want to just quickly drive round and only spend a few hours there. We wanted to take the time to enjoy the scenery and the animals. Again I think we only spent around 4 and a half hours there.
That evening he said we'll be leaving early the next day to go the Ngorongora. I was quite excited as I thought that this meant we'd be spending longer in the crater. However in reality the only reason we were leaving early was because he wanted to get back earlier so we were not spending any more time there. This was one of several occasions on the safari where I felt the guide just wanted to get things done as quickly as he could. He was not very enthusiastic.
Despite leaving the crater early (not long after 1 which was a bit early for my liking) it took an extra hour and abit to get back as the engine was overheating we had to stop for a long time to let it cool down and for the guide to put more water in. Andrew you may need to invest in a new truck.
CA
50-65 years of age | Experience level: first safari
So many Possabilities.....
This review should be read in conjunction with Clives’s review posted in February 2015—he and his wife were the travelling companions with me and my family (wife, daughter and son). https://www.safaribookings.com/or5815
I have delayed in giving a review of Eastco in order for my mindset to become more objective as Clive has pretty much given an accurate outline of our experience with Eastco plus I was interested to see if Simon would make any contact with us to see what our view was. It is now September and we have not heard one peep from Mr. King although I expect he might have a response to my comments here.
My view of the trip was similar to Clive’s and I back him completely in his version of the events as they unfolded. I will ad that on the face Eastview’s proposed itineraries look pretty good—lots of “game drives” shown, nice mix of mid and very nice accomodations, etc., but what the itinerary doesn’t reveal is that many of the “game drives” are simply long drives over rough and dusty roads to get from place to place with little or no gave evident. The use of Ol Tukai lodge puts you several hours out in a virtual desert and fills in a couple of days there with”cultural” activities involving hot walks to neighboring village and school—I have no problem with learning about local cultures but we specifically stated in our work up that our primary interest was game drives and game viewing.
Boundary Hill lodge, which is a beautiful place to stay, is again a long drive to get to and from with little game in its immediate area so more long drives to see game.
We had specifically planned this trip to coincide with the wildebeest birthing stage of the great migration and clearly set this out when planning the itinerary with Mr. King—no luck, the migration moved faster than expected and had already passed the location of Eastco’s tent camp and lodge accommodation placing the main herd several hours drive from where we were staying—no opportunity was presented or even available to us to change itinerary to accommodate because the Land rovers were broken down.
We had also specifically asked for 2 days in the Ngorongoro Crater—we got one day and one of the accommodation nights was changed to a much cheaper location—ostensibly because the more expensive lodge was full and we didn’t book soon enough—yeh, right!!
The last few days of our itinerary were spent at replacement (read Cheaper) lodges and we were offered no explanation or refund.
We did see a good selection of game but not what we had hoped and planned for—this safari was not good value for the money—which was quite embarrassing for us as we had made the selection of Eastco based on the reviews we had read prior to our trip and our e-mails with Mr. King. We advised our friends that Eastco had good reviews and they went with our suggestion--too their dismay I am sure!
We quite agree with Clive’s assessment that Eastco is a second rate operation and we do not recommend booking with them either. My daughter was quite upset by the "hostage incident" and my wife and I were disappointed with missing the birthing. Mr. King's operation appears to be running so close to financial difficulties that there is little or no room for any flexibility once you are committed to the itinerary--but yet there is no problem in shifting accommodations to cheaper venues with no explanation (or refund).
SG
35-50 years of age | Experience level: first safari
Book at your risk
I booked and paid for a 15-day joint safari with Kapalondo Expeditions based on an itinerary and cost proposal received from them. Two days prior to my departure, I was advised that the the other members of the joint safari had cancelled, and that my itinerary would change. I did not agree to the revised itinerary, and requested to stick with the original itinerary or receive a refund. The night before my departure, Kapolondo Expeditions agreed to run the original itinerary at the original cost, with two accommodation changes. However, subsequent to my arrival in Africa, further changes were made to my itinerary (one destination was completely cut out) and my accommodation (downgraded from luxury to mid-range or budget) without my notice or consent. There were days during my safari when I did not know where I would be staying that night or in 2-3 nights' time, which was highly unsettling. Whilst I understand the economics of the situation (a joint safari effectively became a private tour, although at no fault of mine), it was handled completely unprofessionally, and at no time were efforts made to respond to/address my concerns or give me any options to change/upgrade my accommodation (even at extra cost). In addition, Kapalondo claims on their website to be a member of the Tanzanian Association of Tourism Operators (TATO), but when I called TATO to seek help during my safari, I was advised that they are not a member (you can verify for yourself on the TATO website). All of this trouble aside, the game drives were excellent and my drivers in Kenya and Tanzania were informative, friendly, helpful and made every effort to turn an unpleasant situation into a positive one. My safari would have been perfect, if not for the complete unprofessionalism of the operator. Based on this experience, I cannot recommend Kapalondo Expeditions.
Review about Lake Nakuru National Park by Ronn Spencer
Few Rhinos and the flamingos have gone.
35-50 years of age | Experience level: first safari
not worth it. not good value for money
Sunway Safaris is highly disappointing. saying that, we did see majority of the animals, and the main tour guy was great.
disclosure: below is our opinion only, and we communicated it to the company and they promised to address these for the next tours. offcourse, it doesnt help us.
- lunches were predominantly can food. for 1500 Euro per person, one can provide better food.
- the vehicle is too small for 12 people. we were only 9 with an extra guide (3 guides) and it was cramped. one can use bigger vehicles, particularly for these large distances.
- perhaps the most annoying thing is the mus-information. game drive in Krueger, was literally only drive from point A to point B on our route. we didnt really have the game, off the sealed roads as one promised. we just moved up to Zimbabwe, and whatever we saw - that was the game. the game drive in Chobe, was offered to us for 400 Bula, but when we went to reception, suddenly the price went to 320. Finally, there was no option for night safari. we were promised it in Khama Rhyno and Krueger (itinerary based) but we didnt actually have the option when we were there.
In 2 of the camps there was no hot water - although promised (great Zimbabwe and i forgot the 2nd one)
US
35-50 years of age | Experience level: 2-5 safaris
Never shows up on time
I was very disappointed with Falcon Safaris. When I booked these activities I was under the impression that Falcon Safaris worked closely with our concierge at the Royal Livingstone. Every voucher slip that we had told us a time to be ready, and we were always ready at that time. Unfortunately Falcon Safaris was always at least 45 minutes late. It literally happened 4 times. The concierge was always in disagreement with Falcon Safaris and I felt that we paid the price. Would not recommend Falcon Safaris to other guests of the hotel.
20-35 years of age | Experience level: first safari
Stressful Safari
We went throught Absolute Holiday & Safari To book a 6 days safari going arounf Masai Mara, Lake Nakuru and Amboseli.
At first organisation seemed good, David our contact was very nice and answer all our questions (and we had lots of them). When arriving in Nairobi, we went to the office (discovering Absolute holiday & Safari and Big Time Safari are located in the extact same office) and David explained to us the schedule of the Safari in details.
For our first day, instead of leaving Nairobi befor 9am we were delayed until 10 am, going with the driver pick up food and oil....
We were 6 people in the van at that time: 2 coming from Absolute Safari, 2 coming from Big Time Safari and the other 2 coming from Savannah Jamboree Travel. The bus was managed by Big Time Safari but what I understood is that many budget companies work together in order to incease occupancy rates of the vans.
Then going to Masai Mara, we saw lots of animals as it was migration season, the schedule was nearly respected, we were all very happy.
After we were inroute for the Lake Nakuru park, stoping at Lake Naivasha our driver tell us he has to pick 2 people more, with no more explaination I call our contact David (we had local sim), he is not aware of such things and is not at the office, promising to contact me again, it is around 3pm at that time. 3 people come back with our driver, the mini van is now full and we are supposed to end our safari with them, 3 and half more days to go at that point.
Calling back David, he is very nice but does not give me any answer he has to deal with personal matters first and then will go back to me.....
We all go the Lake Nakuru for diner, throught our driver we call the transport manager of Big Time Safari (Alfred) and the president (John) to tell that was not the agreement, indeed in one of our email we ask David how muck people max will be in the safari, and his answer is very clear, 7 max. Big time safari does not want to hear anything, saying to us that if we are not happy a car will come pick us up and we will leave the safari without any refund, nice people!
Finally around 9pm David goes by the office, 6 hours after the first phone call... He says every thing fine and tomorrow we will have another mini van to do the game drive and respect previous engagement.
The day after, nothing is there, we do game drive with the 9 of us....
Going back to Nairobi (you have to go throught Nairobi in the itinerary), another minivan is expecting us, so we are all happy again.
If you want this company to respect their engagement it's very hard because once you began the safari you already paid the all amont so you don't have a lot to bargain with and somtimes the drivers completely refuse to call their office so if you don't have a local sim, your stuck. Also, the drivers are always trying to reduce the game drive schedule so you have to argue with them again and again for them to respect previous engagement.
I would defenitely not recommand this company if you are looking for zen holidays.
Be carreful when choosing your Safari, I'm now very sceptical of having good budget safari.
TR
35-50 years of age | Experience level: over 5 safaris
I wish I had the chance to go back and change my choice of tour company.
Very poor guide, very old car. We did not feel welcome at all. Unsatisfaction from the beginning to the end. Tanzania is a heavenly country and deserves to be explored with a better company in professional hands.