35-50 years of age | Experience level: first safari
Pushy, not keeping the itenary, not keeping agreements
The safari experience was perfect. We saw all the big 5’s and lot of animals. However Frederic the tour operator was very annoying with his pushy style, and also he changed the itinerary but he forgot to say it. Our price was $650*2, we paid the deposit which was $200, and when we paid the rest in Euro they overcharged us with $25. And when we realized he put us in a cheaper group and ask for refund he started to negotiate and when we agreed after 3 times he started again, he forced us if we don’t give 5* for him we don’t get back the difference, and we got the refund almost a day after, when I told him he will get one star if he won’t pay it back. Hopefully the operator will learn from his faults and mistakes.
HU
35-50 years of age | Experience level: first safari
4 days safari
Amaizing safari, we saw all the Big5 and meny other spaciuos from very near
Experience level: 2-5 safaris
Awesome!
A delightful visit to Bwindi National Park
Wildlife Encounters coordinated our visit to Bwindi Impenetrable Forest this June 2023. They were patient and kind even if our request was on short notice. With their attention to detail, we were able to enjoy a wonderful hike through Bwindi, and see a whole family of gorillas in Rushaga sector. Thanks to their friendly driver - Fred, we able to get the local lore on how Bwindi got its name as well as a guided tour of both Kisoro and Kabale towns where we enjoyed the scenic views of the steep hills, the terraced gardens, mountain peaks and deep creator lakes. Thank you Wildlife Encounters for an experience of a lifetime! I highly recommend them for all your tours to Uganda and East Africa.
DE
20-35 years of age | Experience level: first safari
Great
Our safari tour in the various national parks was great. The guides were great, they listened to us and made sure we had an unforgettable experience. We were a little surprised that we were in a group with people who had booked other tours, so we had to change groups once, but that wasn't a problem. Apart from one thing, the organization worked very well. We stated that we wanted to be dropped off at the border with Tanzania after the tour. Our second guide didn't know anything about this, so it had to be organized at short notice, but it worked out. Robert always responded reliably.
EG
20-35 years of age | Experience level: 2-5 safaris
If you aren't trying to customize, book MoAfrica. They will take care of everything almost perfectly
The actual tour guides were great (Senior Lambs and Life (maybe Lyfe)). They're professional and knowledgable about the animals and parks/routes.
Our only gripe was the booking process. Sure they made it easy to book, but customizing the trip was a bit difficult and not as clear as they could've made it. Communication around pricing of add-ons wasn't transparent. Actually, we had about 2-3 different, unrelated issues with communication (not just us, there was even another couple who was told a completely different pick up spot and thus we started our day half an hour later). Another example was that we were looking at booking a private vehicle. Things should be itemized (as in: 700 pp if shuttle, one way, 1500 pp if private, one way.) You shouldn't be advertising the price as 800 pp private one way and adding it to the price of the standard, especially since the standard 700 can be subtracted if we drive ourselves. It's misleading and confusing.
So... if you plan on taking the exact tour as is, it's a fine operator to choose. They're mostly reliable. If you're going to try to customize, I'd pay more and go to a slightly more luxury safari tour guide instead.
20-35 years of age | Experience level: 2-5 safaris
Helpful, responsive and prompt.
I just got back from Tanzania on a trip with Jokun Tours and Travel, and honestly, it was amazing. From the moment we booked, the customer service was on point. The staff was super friendly, knew their stuff, and always ready to help out with any questions.
The itinerary was spot on — we hit all the must-see spots but still had plenty of time to chill. Our guide was awesome, too, really knowledgeable and made sure everyone in the group felt involved and had a great time. Highly recommend!
DE
20-35 years of age | Experience level: first safari
Well informed guide in a good mood!
The panoramic tour was well organized. The views of the canyon were breathtaking. Our guide led us to the viewpoints. We enjoyed it.
The whole tour was great!
NL
20-35 years of age | Experience level: 2-5 safaris
The tours is well organised, the guide super, but picking up others took to long.
super, but picking up other guest took to long. We were told that the group usually consists 6/7 persons, we were with 9. Not a problem, but it was a bit annoying to see cars from the same company driving with only 3 passengers that day. The biggest downside was the driving time to the park. Where it was communicated that it would take about an hour, it took us well over 2 hours. This was due to the fact we had to pick up guests who stayed at a place 40 min from the route to the park.
Despite the foregoing and the bad weather the day we went, it was a cool experience. Our guide, Eddy the happy chappy, was extremely positive and did a very good job. The poncho’s provided were very nice and welcome. We saw more animals than expected and that was the goal after all.
65+ years of age | Experience level: first safari
Fantastic value for money
The tour was everything and more than I expected. Kennedy answered all my pre trip questions promptly. On one morning, however, I was left not knowing what time was pick up and felt I could have had a lie in! All in all great value for money and I would go again in a heartbeat
US
65+ years of age | Experience level: 2-5 safaris
Well informed, very personable, easy to get along with
Stanford was my guide and I was very happy with him, and spending time with him.
Bayete Lodge was nice for the first night, as was the river cruise, but the Boma dinner was not a highlight for me. Very touristy, food was poor. I had upset stomach for next 3 days. It would have been enough to just do the cruise and eat dinner back at Bayete.
Hwange.
I have some questions/issues with how this was planned.
1. Why did we drive a sedan from Vic Falls to the hotel for 2 1/2 hours over some atrocious roads? Why not a 4x4? Safety was definitely a concern.
2. Why did Stanford drive me to Hwange lodge but then not be my driver/guide? He basically stayed there for 5 nights while I went on game drives and relaxed by the hotel. We saw each other sporadically but only because I think he felt like he needed to check in on me.
3. Why did you not put me on a transport bus instead? Did I pay for Stanford's food and lodging for those 5 days?
4. I very much liked the Hwange Lodge hotel but it's 30 minutes outside the main gate of Hwange, gates only open at 6am and close by pm.
5. Bheki - the guide/driver working for Hwange Lodge was amazing and incredibly knowledgeable and funny.