Sociable and knowledgeable.
I went for my 30th birthday with my partner. The hotel we stayed at organised as part of the safari was amazing, big highlight of the trip. The cars that we used for the safari was also great, comfortable and water etc was provided. I had a good time, only feedback would be the game drives were very short and not as “exciting” as I had anticipated. This is with the caveat that of course, we can’t guarantee what we will see, but unfortunately didn’t see any of the big cats and all three days were quite slow sightings. Overall their communication was great and the lunches provided were better than expected.
ES
50-65 years of age | Experience level: 2-5 safaris
It was good but you must improve the hotels
The safari was very good. Our guy was fantastic. The hotel and the food arent good. I was very ill due a gastroenteritis
IT
35-50 years of age | Experience level: first safari
Safari 7 day until Mara river and big migration
The tour went well, but I can't give it a perfect rating because there were a few setbacks, mainly due to the tour's somewhat lax management. I booked with Serengeti Landmark but took the safari with another agency, "Dancing Simba." The participants didn't all stay in the same place, so sometimes we wasted time trying to pick everyone up. On the first day, we waited over two hours to enter a park because payment hadn't been made. There were no cushions at the campsite, as provided for in the program; the car couldn't be charged because it didn't work. One morning, we were given a departure time, and we left two hours later. On the other hand, excellent communication with Raimond and compliments to Erik, an excellent driver, but not a guide. In conclusion, I can say that, despite everything, it was very nice because we saw and did everything that was planned.
OM
35-50 years of age | Experience level: 2-5 safaris
Review: Needs Major Improvements in Logistics and Support
I recently completed a 7-day Kenya safari with my father. While a safari in Kenya is inherently beautiful, our overall experience was unfortunately marred by several operational shortcomings and a lack of clear communication from the team.
Main Concerns:
Vehicle & Seating: We were promised guaranteed window seats, but during the Masai Mara leg, the vehicle was packed with 8 passengers, leaving me in a rear middle seat. The vehicle itself was also quite worn down and not in optimal condition.
Itinerary Changes: Our scheduled evening game drive at Lake Nakuru was cancelled without prior notice. Additionally, on our final day, the schedule was changed—instead of doing a morning game drive followed by breakfast and departure, we were checked out early and driven straight back to Nairobi.
Pickup Logistics: We were initially requested to walk to meet the vehicle rather than being picked up at our hotel, though the team did bring the vehicle over after we requested it.
Time Management & Logistics: Out of 7 days, only 2 to 3 days felt productive for wildlife viewing. Much of the remaining time was spent on transit and guest coordination, including long 2.5-hour lunch stops waiting for other travelers to join.
Communication & Support: Pre-trip communication was minimal, and once the tour commenced, we received no responses to our queries or feedback regarding the itinerary changes.
I am sharing this feedback in the hope that the agency improves its logistics, honors seating commitments, and enhances communication for future travelers.
IE
35-50 years of age | Experience level: first safari
Good
Pros:Emma was fantastic in getting the itenary for our large group of 12 people.
Competitive price. Good hotels and fantastic food were selected.
Biggest drawback: We were provided two vehicles and two drivers for a group of 12 people
Adam was fantastic and the vehicles quality was very good.
Second vehicle provided was of very poor quality..The roof in the front was not opened the first day claiming its not safe as it was not in good condition..
Radio communication was not working hence we were depending entirely on Adams vehicle for navigating to the correct spots..
There was breakdown of the vehicle twice with problem in the same type..we had to spend our valuable game drive time in car garage to fix them.
Thankfully the final breakdown of vehicle happened 100 metres from the airport (our final ride).If this had happened in middle of the game reserve it would have been a big disaster.
Car breakdowns can happen but providing vehicle in substandard quality was not ideal.
Special thanks to Adam for making this trip memorable....
IN
20-35 years of age | Experience level: first safari
Mixed Experiences
It was mixed experiences with African nut safari.
Good things : Booking experience was superb. She guided and suggested everything what we need and planned with us accordingly.
Our Naivasha and Mombasa experience were as per planned too. We did book boat tour and cresent island tour in naivasha and mombasa we booked hotel transfers with additional requests which full filled properly
Nairobi picnic lunch was also good
Bad things: which almost ruined our safari in lake Nakuru was the van and driver provided for safari, that was way below the expectations. Even they asked more money at the last moment for safari and transfers which costed us to drop visit of equator point which we booked initially even after adding a topup amount, thats what the lowest point of our 10 days safari in kenya.
Otherwise overall good.
50-65 years of age | Experience level: 2-5 safaris
Animals, Guides 5️⃣⭐️
Saw the Big 5 which is never a guarantee; beautiful country with friendly people. Magical …otherworldly experience. Amos (day 1) and Melita (days 2-4) were each skilled drivers and knowledgeable guides.
We never had a flat tire (we saw many), breakdown (a few), or accident (one); but our truck seemed in ill repair.
Their paper allocation is perplexing. Toilet paper to dry your hands and twice) napkins to wipe.
Meals got redundant. The tour operator failed to transfer our luggage on day 1 leading to an anxious evening. It did make it to us safe and secure that same night.
The different accommodations were magnificent (lodges and tented bush camp), especially considering their locations. The soft mattress has not made its way here yet.
For the misadventures, the ADVENTURE was absolutely amazing. Our thanks to our guides especially for making it so. Asanti sana!
50-65 years of age | Experience level: first safari
Review about Zanzibar Island by Leigh Josey
We found Zanzibar disappointing. Wildlife was exploited and getting anywhere on this island took so long. Was good to visit but would not return.
20-35 years of age | Experience level: 2-5 safaris
Excellent safari, but poorly organised
Jocky will arrange your pick up in a normal car and bring you to their office where you get in the safari vehicle (this was not communicated at all, but is sensible).
Good value for money - a day and a half of safari in MM, plus accommodation, park fees, food and transport. MM is totally worth it - we saw so many different animals. My guide also helped me join a hot air balloon ride.
However, I had some concerns about the way our guide treated both the rules in the MM and the animals - he often drove off road, right into/up to the big cats in the bushes, skipping the lines of other vehicles and getting in trouble from rangers. A lot of the time he trapped a lion between our car and other cars and made them uncomfortable enough to move. We got great photos but I would have been happier being more compliant. He also spent lots of the time on the phone.
Our final day was a total mess - two people on our tour were staying an extra night so Jocky gave them the guide and the car and tried and failed to organise other transport for 5 of us. We ended up taking a total of 4 other cars, with limited communication and my bag was left behind in one of the transfers and needed to be retrieved which meant the whole trip back to Nairobi took a few extra hours.
20-35 years of age | Experience level: 2-5 safaris
Okay
Firstly I had an amazing time on safari, the food and accommodation was great along with the activities we did. However the organisation of the tour was poor. There was multiple times where we were an hour late leaving. When paying to be on safari, personally I want to leave on time to spend the most time in the national parks as possible. The communication was also poor, I had to ask to know what was going on and wasn’t informed unless I asked. My itinerary changed many times so I couldn’t follow it . I cannot fault the people, they were all so lovely and friendly (especially Julieth). However, due to the efficiency and communication I would not use this company again.