Safari Reviews

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Esmeralda   –  
United States US
Visited: January 2024 Reviewed: Feb 10, 2024

20-35 years of age  |  Experience level: 2-5 safaris

Professional.
3/5

I did the village experience and it was okay. We visited one family and it felt a little intrusive instead of immersive. We were only there for 30 minutes. I heard of other travelers getting to try local food and have a more immersive experience. While it was nice seeing their way of life, I think it was a bit pricey for what we received.

MM   –  
United Arab Emirates AE
Visited: October 2023 Reviewed: Feb 9, 2024

35-50 years of age  |  Experience level: over 5 safaris

A review that could have been very different
3/5

Taking a safari with Mufasa Tours and Travels was, for the most part, a good experience. We are frequently safari goers and based on the ratings we'd seen, there were high expectations in our minds. The incredible wildlife, wonderful accommodations, and having a dedicated guide, Nelson, contributed to many memorable moments. However, our encounter with the company's refund policy left us with mixed feelings about our overall journey.

The Positives:
Our safari with Mufasa Tours and Travels initially promised an exclusive and flexible adventure, and in many aspects, it delivered. The personalized game drives facilitated by Nelson were informative and tailored to our preferences. The company's commitment to providing an exclusive vehicle and guide allowed us to immerse ourselves fully into bush therapy. Caroline, who coordinated our bookings, demonstrated prompt and professional communication when addressing our concerns, and made the entire booking a pleasant experience. Nelson was a good guide and ensured we had the best sightings based on what he heard over the radio.

The Disappointment:
We had opted for a 4x4 Land Cruiser instead of a Minivan for more comfort. However, the vehicle we received was probably one of the older ones if not the oldest. It was quite different from what is advertised on their YouTube video. The vehicle was rickety, glass windows used to vibrate vigorously during the drives and the pop-up roof had rust and loose metal shreds which can be a big risk. When we reached the Mara from Nairobi, the backdoor got jammed and it took hours to retrieve our bags and other luggage (which included baby food!!). For a company of good reputation, it is imperative that vehicles are kept spic and span and regularly maintained.
From the reviews we read online, we had requested for Nelson to be our good. While he was good in several aspects such as stopping when we ask or changing the angle when photographing, one thing we did not appreciate was that he used to be on the phone all the time. Instead of giving us some insights about the animals we see (simple things such as what pride of lions is this, how big it is, etc.), it felt more like a race from one sighting to the other. Even though we are bird lovers, most of them we had to ask him to stop otherwise he would just drive past without even looking.
Additionally ... our journey regrettably took an unexpected turn when our baby fell ill, forcing us to cut our safari short. Upon inquiring about a partial refund due to the unforeseen circumstances, we encountered a rigid adherence to the company's no-refund policy for last-minute changes. While we understand and respect the importance of policy adherence, we had hoped for more flexibility and understanding given the exceptional nature of our situation.

Conclusion:
Our overall experience with Mufasa Tours and Travels was a tale of two halves. The wildlife and photographic opportunities made the safari portion truly memorable. However, the disappointment stemming from the company's inflexible refund policy has left us contemplating our future travel choices. While the company provides an undoubtedly unique and exclusive safari experience, potential travelers should be mindful of the company's strict policies, especially in unforeseen circumstances. As we reflect on our safari with mixed emotions, we may consider alternative options for our future adventures, seeking a balance between policy adherence and customer understanding.

Keir   –  
United Kingdom UK
Visited: December 2023 Reviewed: Feb 7, 2024

50-65 years of age  |  Experience level: 2-5 safaris

Review about Lake Manyara National Park by Keir
Overall rating
3/5

On the morning I did the game drive, most of the animals seemed to be in bed. But we did see some, and the Sykes monkeys were delightful.

GW   –  
United States US
Visited: June 2023 Reviewed: Feb 6, 2024

50-65 years of age  |  Experience level: first safari

Mostly OK…
3/5

The tour operator was mostly ok. The tour guides where great. The mani office not so great.
Communication was poor. I had to call to verify details. Emails not sent, text messages not sent.
They added two people to our, which was ok. The part that was not ok was that they added a stop on our tour at cultural sight. It was two hour or so wasted. It was during the time that we where scheduled for lunch. So we has a rushed lunch and the afternoon was shot.
Worst of all was on the return flight from Cape Town to Joburg they did not meet us at the airport to provide transportation back to the place we where staying. We happened to see a driver from the place we where staying at.

Rezaul Haque   –  
Uganda UG
Visited: December 2023 Reviewed: Feb 5, 2024

50-65 years of age  |  Experience level: over 5 safaris

Everything was good except accommodation.
3/5

Food was excellent. Tourist van and the driver was also excellent. Driver was very friendly and professional. At night national electric supply went off, total dark, too hot. Staff were very friendly, tried to give solar connection but failed. Air cooler in the room did not work, after requesting, staffs could manage fan but too small. We could not sleep, coz too hot. Most of the time, staffs disturb us for fixing AC, but no result. Other than accommodation, everything went very well.

Dmitrii Kopp   –  
Russia RU
Visited: January 2024 Reviewed: Feb 3, 2024

50-65 years of age  |  Experience level: first safari

l
3/5

It seemed to us that the work of the guide-driver was poor. There was so much more to see. Vrlitel was very slow. He took a lot of our time, which cost a lot of money. Yes, this is one of the inexpensive companies, but that doesn't mean the tent has to smell like cat urine.

Laura   –  
Finland FI
Visited: January 2024 Reviewed: Feb 1, 2024

Nice safari, tour guide was not the best
3/5

You get what you pay: amazing safari with beautiful landscapes! Saw so many beautiful animals, dream come true! I attended alone as a woman and I felt safe the whole time. It was very easy to communicate with them in advance via email.

However, I would maybe choose another tour operator since my guide was not the best. Our car broke down during safari and the guide was not that informative about the situation. He didn't listen my hopes (only thing I asked was that could we be back at the hotel 5 pm, didn't work....). I think for over 400 euros you are supposed to get what you ask. Btw, I asked these beforehand via emai and then they said that 5pm is just fine, just communicate with the guide but that's not how it went...
All in all, there are many tour operators and all of them offer the beautiful scenery and animals so you are gonna get better guide somewhere else. :/

Marinko   –  
Canada CA
Visited: January 2024 Reviewed: Jan 29, 2024

65+ years of age  |  Experience level: first safari

Thank you for the greatest guide
3/5

First and foremost. We had an amazing guide. experienced Moses is very very knowledgeable in his field. He has a history of many different adventures. He answers any and every question you might have. Guide on the scale 1 -10. Moses is 11. The vehicle left something to be desired. Windows require a power of an ox to open. Seats are what they are and tent camps however talked up are uncomfortable. Hot water bottles needed and was placed in bed to warm you a bit so you don’t freeze. All in all with exception of our glories guide, we payed too much for what we got. They sometimes think that American dollars are on even par with Tanzanian shillings. Don’t drink in safari camps. Each shot of vodka leaves you wanting to stop drinking for ever by its size. The art of a cheat. Single shot is no shot. The smallest in the world. And I’ve seen the world. Short and sweet !robbery.
Tanzanians are fast business companies.They will slow you down. Hard working People are honest tough,and truly very hard working for small money. Your tips are supposed to compensate there starving wage.the companies are not ashamed to tell you how much to tip, and that’s not jut a pitons,on daily bases mind you. You are pinned against hard,hard working man and women however you look at it.
Safari is a swim where only fitest can survive
And your wallet will be victimized in no time.
Thank you to the greatest guide ! “Moses”

Moses is the best
Forget the rest.

Megan   –  
United States US
Visited: November 2023 Reviewed: Jan 26, 2024

35-50 years of age  |  Experience level: 2-5 safaris

Group tours include many changing itineraries and the require flexibility
3/5

Karibu Safaris was responsive in the lead up to my tour and picked me up on time.
One thing I wish I knew beforehand is that a "group tour" includes people from different travel agencies with different itineraries. I thought it would be a group of people with the same itinerary, sharing the same experience. However, we would sometimes have to drive people out of the way so they could meet their next driver, or wait around so we could pick-up new people. I wouldn't have minded this if I had known ahead of time. Also, every time we asked our driver/tour guide questions about the itinerary he would get very annoyed. It wasn't until the last day I realized he didn't know the answers either! I wish he had just told us what was going on - it's not his fault the agenda kept changing.

Celena Gilbert   –  
Morocco MA
Visited: December 2023 Reviewed: Jan 21, 2024

20-35 years of age  |  Experience level: first safari

Great, with the ride guide!
3/5

I went on this trip as a solo traveler, which was a great choice for me because everything was pre-planned. I had a generally fantastic time and saw some amazing sights and animals! Overall, I am very happy with my experience!

My only feedback, and why I'm not giving 5-stars, is because my guide was knowledgeable, but hard to understand and communicate with. He sometimes seemed a bit harsh in his tone and when it's just the two of us for 7-days, it would have been nice to have a more personable host. Also, there were times when he didn't know what was scheduled and this led to uncomfortable situations; for example, I had booked a walking tour at Lake Naivasha and the guide didn't know about this, until he was putting me on the boat. This lack of knowledge led to me taking the walking tour in flip flops instead of close-toed shoes (I still have scratches on my feet) and I was carrying a heavy bag. Additionally, the vehicle was not what I expected; very old and uncomfortable.

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