OM
35-50 years of age | Experience level: 2-5 safaris
Review: Needs Major Improvements in Logistics and Support
I recently completed a 7-day Kenya safari with my father. While a safari in Kenya is inherently beautiful, our overall experience was unfortunately marred by several operational shortcomings and a lack of clear communication from the team.
Main Concerns:
Vehicle & Seating: We were promised guaranteed window seats, but during the Masai Mara leg, the vehicle was packed with 8 passengers, leaving me in a rear middle seat. The vehicle itself was also quite worn down and not in optimal condition.
Itinerary Changes: Our scheduled evening game drive at Lake Nakuru was cancelled without prior notice. Additionally, on our final day, the schedule was changed—instead of doing a morning game drive followed by breakfast and departure, we were checked out early and driven straight back to Nairobi.
Pickup Logistics: We were initially requested to walk to meet the vehicle rather than being picked up at our hotel, though the team did bring the vehicle over after we requested it.
Time Management & Logistics: Out of 7 days, only 2 to 3 days felt productive for wildlife viewing. Much of the remaining time was spent on transit and guest coordination, including long 2.5-hour lunch stops waiting for other travelers to join.
Communication & Support: Pre-trip communication was minimal, and once the tour commenced, we received no responses to our queries or feedback regarding the itinerary changes.
I am sharing this feedback in the hope that the agency improves its logistics, honors seating commitments, and enhances communication for future travelers.
IE
35-50 years of age | Experience level: first safari
Good
Pros:Emma was fantastic in getting the itenary for our large group of 12 people.
Competitive price. Good hotels and fantastic food were selected.
Biggest drawback: We were provided two vehicles and two drivers for a group of 12 people
Adam was fantastic and the vehicles quality was very good.
Second vehicle provided was of very poor quality..The roof in the front was not opened the first day claiming its not safe as it was not in good condition..
Radio communication was not working hence we were depending entirely on Adams vehicle for navigating to the correct spots..
There was breakdown of the vehicle twice with problem in the same type..we had to spend our valuable game drive time in car garage to fix them.
Thankfully the final breakdown of vehicle happened 100 metres from the airport (our final ride).If this had happened in middle of the game reserve it would have been a big disaster.
Car breakdowns can happen but providing vehicle in substandard quality was not ideal.
Special thanks to Adam for making this trip memorable....
IN
20-35 years of age | Experience level: first safari
Mixed Experiences
It was mixed experiences with African nut safari.
Good things : Booking experience was superb. She guided and suggested everything what we need and planned with us accordingly.
Our Naivasha and Mombasa experience were as per planned too. We did book boat tour and cresent island tour in naivasha and mombasa we booked hotel transfers with additional requests which full filled properly
Nairobi picnic lunch was also good
Bad things: which almost ruined our safari in lake Nakuru was the van and driver provided for safari, that was way below the expectations. Even they asked more money at the last moment for safari and transfers which costed us to drop visit of equator point which we booked initially even after adding a topup amount, thats what the lowest point of our 10 days safari in kenya.
Otherwise overall good.
50-65 years of age | Experience level: 2-5 safaris
Animals, Guides 5️⃣⭐️
Saw the Big 5 which is never a guarantee; beautiful country with friendly people. Magical …otherworldly experience. Amos (day 1) and Melita (days 2-4) were each skilled drivers and knowledgeable guides.
We never had a flat tire (we saw many), breakdown (a few), or accident (one); but our truck seemed in ill repair.
Their paper allocation is perplexing. Toilet paper to dry your hands and twice) napkins to wipe.
Meals got redundant. The tour operator failed to transfer our luggage on day 1 leading to an anxious evening. It did make it to us safe and secure that same night.
The different accommodations were magnificent (lodges and tented bush camp), especially considering their locations. The soft mattress has not made its way here yet.
For the misadventures, the ADVENTURE was absolutely amazing. Our thanks to our guides especially for making it so. Asanti sana!
50-65 years of age | Experience level: first safari
Review about Zanzibar Island by Leigh Josey
We found Zanzibar disappointing. Wildlife was exploited and getting anywhere on this island took so long. Was good to visit but would not return.
20-35 years of age | Experience level: 2-5 safaris
Excellent safari, but poorly organised
Jocky will arrange your pick up in a normal car and bring you to their office where you get in the safari vehicle (this was not communicated at all, but is sensible).
Good value for money - a day and a half of safari in MM, plus accommodation, park fees, food and transport. MM is totally worth it - we saw so many different animals. My guide also helped me join a hot air balloon ride.
However, I had some concerns about the way our guide treated both the rules in the MM and the animals - he often drove off road, right into/up to the big cats in the bushes, skipping the lines of other vehicles and getting in trouble from rangers. A lot of the time he trapped a lion between our car and other cars and made them uncomfortable enough to move. We got great photos but I would have been happier being more compliant. He also spent lots of the time on the phone.
Our final day was a total mess - two people on our tour were staying an extra night so Jocky gave them the guide and the car and tried and failed to organise other transport for 5 of us. We ended up taking a total of 4 other cars, with limited communication and my bag was left behind in one of the transfers and needed to be retrieved which meant the whole trip back to Nairobi took a few extra hours.
20-35 years of age | Experience level: 2-5 safaris
Okay
Firstly I had an amazing time on safari, the food and accommodation was great along with the activities we did. However the organisation of the tour was poor. There was multiple times where we were an hour late leaving. When paying to be on safari, personally I want to leave on time to spend the most time in the national parks as possible. The communication was also poor, I had to ask to know what was going on and wasn’t informed unless I asked. My itinerary changed many times so I couldn’t follow it . I cannot fault the people, they were all so lovely and friendly (especially Julieth). However, due to the efficiency and communication I would not use this company again.
NL
20-35 years of age | Experience level: first safari
Great trip overall!
About me: I'm a 24-year-old woman, and this was both my first solo trip and my first safari experience.
Communication: Neema was professional, responsive, and easy to communicate with from the very beginning. She made sure my preferences were taken into account while planning the trip, and the travel dates I wanted for Tanzania and Zanzibar weren't an issue, which made everything much easier. She also checked in with me during the trip, which I really appreciated and made me feel supported.
The only downside was that I ended up staying at a different hotel than the one originally planned, and I wasn't informed about the change until I asked.
The tour: My itinerary included a 3-day safari (Tarangire, Ngorongoro Crater, and Lake Manyara) followed by 7 days in Zanzibar.
The first safari day was absolutely incredible and everything I had hoped for. Unfortunately, the second and third days were much shorter than I expected. Our group left significantly later than the other safari groups, yet I was the first person back at my hotel, arriving shortly after lunch both days. That was disappointing because the safari was the part of the trip I had been looking forward to the most, especially after traveling such a long way to get there.
Zanzibar, however, was amazing and packed with fun activities. I went snorkeling for the first time and saw beautiful fish and yes, even though I can't swim! I also went on a dolphin tour, fed turtles, did a glass kayak photoshoot, and experienced a deep-sea walk. On the way to Stone Town, I visited a spice farm, and later I explored the town and learned about its fascinating history. Towards the end of my trip, I visited Prison Island, where I saw the island's famous giant tortoises, before relaxing at the beautiful Nakupenda Beach.
One unfortunate part of my trip was an unexpected and unpleasant experience with my guide just before visiting Stone Town. Thankfully, Neema apologized for his unprofessional behavior and resolved the situation the very same day, so I was able to continue the rest of my trip as planned. I genuinely appreciated how quickly she handled the issue because, at that point, I wasn't sure if I even wanted to continue with the remaining tours.
Value for money: The shorter safari days and my experience with one of the guides in Zanzibar definitely affected my overall impression and made me question whether the trip was worth the price. However, aside from those issues, I had a wonderful experience overall and made some unforgettable memories. That's why I'm giving this tour 3 out of 5 stars.
ES
20-35 years of age | Experience level: 2-5 safaris
Excellent and very attentive service
Everything was great and very good, the only thing is that they promised us a guide in Spanish and it wasn't like that and we had people in the group who didn't speak any English and they couldn't fully enjoy it. We chose this tour mainly because of the Spanish-speaking guide, thinking about those people.
IT
20-35 years of age | Experience level: first safari
Silent
The Trip went overall well and was well organised, no big problems.
But the most important thing, the Guide that stayed with us for 5 days (Named Mirambo) was more Just a driver, he brought us from point A to point B, and explained Just the minimum regards Animals and cultural staff.
We did a complete safari with 2 days in Serengeti, NgoroNgoro,Tarangire, lake manyara, but there was no passion, and every now and then he was saying "take picture, ok? Can we go?"
When we were asking question, the answer was Just yes or no, nothing more.
And we have been in Tanzania 3 weeks before this so we know how a normal guide is working.
Even Joel from the same Company that brought us to Kilimangiaro, told us more stuff in a couple of hours then Mirambo in 5 days.