50-65 years of age
Great ride
Felt safe and enjoyed the trip with Theodore.
He pointed out various trees and the stops were at comfortable places.
50-65 years of age | Experience level: 2-5 safaris
Incredible amazing life changing
Amazing company - great customer service and communication - highly recommend
BR
35-50 years of age | Experience level: first safari
20-35 years of age | Experience level: 2-5 safaris
Lovely
Great driver. Safe. Stopped at a service station with a view and saw zebra and rhino's.
Theodore was an all round great person.
BE
under20 years of age | Experience level: first safari
A fantastic guide full of enthusiasm. He's always smiling, always positive.
What an unforgettable trip! We had a fantastic safari through two different parks in Tanzania, the highlight of which was witnessing the Great Migration in the Serengeti—a breathtaking spectacle we will never forget. Our guide, Silas, was amazing: enthusiastic, knowledgeable, and with an infectious passion for nature. When booking the trip, he helped us by sharing his own experiences. He always remained positive and made the safari enjoyable, even when there wasn't much to see. Thanks to him, we saw and learned an incredible amount. Everything was perfectly organized; we didn't have to worry about a thing. We also visited a school that Silas himself supports with his own Iuwai foundation.
Highly recommended!
ES
20-35 years of age | Experience level: first safari
Once-in-a-lifetime experience — perfectly organized from start to finish
We didn’t know Serengeti Safari Wildlife at all before booking, but from the very first moment, they gave us total peace of mind. We were in direct contact with John, the owner, who was always available, responsive and offered unmatched flexibility in everything: from dates, routes, accommodations, and even last-minute changes during the trip.
We booked a private luxury safari through them — and I can honestly say it was significantly more affordable than going through any European agency. The whole experience was perfectly tailored to us.
Our driver and guide, Godson, was simply outstanding. He knew every corner of Tanzania like the back of his hand and always managed to find the best spots to observe wildlife, even in the most remote areas. His driving, tracking skills and warm personality made the entire journey even more memorable — a solid 10/10.
The agency also organized our Mount Kilimanjaro climb, and once again, everything was handled with the same level of flexibility and professionalism. We chose a 6-day trek and were supported by a fantastic 13-person crew, including:
• 2 amazing guides (special thanks to Ami, our lead guide — highly skilled, encouraging and kind),
• A summit guide, chef (the food was unbelievably good every day),
• Assistant and several porters who made us feel completely safe and supported the entire way.
We are not experienced trekkers, but thanks to the team’s careful pacing, encouragement and care, we reached the summit comfortably and without any major issues. They truly helped us push beyond our limits in a way that still felt manageable and enjoyable.
As we were on our honeymoon, they surprised us with thoughtful gifts, including personalized T-shirts and even a celebratory cake. It was a lovely touch that made us feel special and appreciated.
To top it all off, the agency even arranged a charter flight for us from the northern Serengeti back to Arusha — seamless and perfectly handled.
In summary, if you’re looking for a local, trustworthy, flexible and highly professional team, Serengeti Safari Wildlife is a hidden gem. We couldn’t be happier with the service and the memories we now carry for life.
We recommend them 100%, and would book with them again in a heartbeat
HK
20-35 years of age | Experience level: first safari
Dangerous, Disorganised, Misrepresented & Overpriced Safari Experience
I booked a safari with Kinfolks Africa Gateway expecting a premium, stress-free experience — having paid USD 4,600 for what was described as a carefully curated and fully coordinated itinerary. What I received instead was a series of breakdowns, delays, miscommunications, and deeply disappointing outcomes that left me feeling misled and severely let down.
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🗓️ Detailed Safari Schedule with Kinfolks Africa Gateway (USD 4,600 Package)
Travel Dates: 14–20 July 2025
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Day 1 – Arrival in Nairobi (14 July)
3:00 PM – Landed in Kenya
4:00 PM – Transferred to hotel
❌ No activity scheduled for the entire day
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Day 2 – Masai Mara Chaos (15 July)
7:00 AM – Picked up from hotel
🚨 Was asked to pay an additional USD 250 to another driver (Daniel) because Kinfolks failed to prearrange the original pickup for Mara Ngenche
8:30 AM – Dropped at Kinfolks’ office
8:30–10:00 AM – ❌ Waited 1.5 hours doing nothing — no updates, no plan
10:00 AM – Departed for Masai Mara
2:45 PM – Arrived at park gate
2:45–3:45 PM – ❌ Stuck at gate for 1 hour — driver lacked park entry cash and asked me to cover it
6:00 PM – Finally reached Mara Ngenche Lodge
❌ No lunch provided the entire day (originally scheduled 1:00–2:00 PM)
🔸 Total delay: ~5 hours
🔸 Passive wait time: 2.5 hours
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Day 3 – The Only Flawless Day (16 July)
✅ Arranged directly with Mara Ngenche’s in-house guide, not Kinfolks
7:00 AM – 4:30 PM – Full-day private game drive with picnic breakfast & lunch
5:30 PM – Returned for spa
7:00 PM – Dinner
📌 Smooth, on-time, and well-managed — Kinfolks had no involvement
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Day 4 – Abandonment & Cancelled Game Drive (17 July)
7:00 AM – Departed Mara Ngenche
9:00 AM – Dropped off to join a group
9:00 AM – 12:00 PM – ❌ Left alone at a bus stop for 3 hours
12:00 PM – Picked up by new driver
4:00 PM – Arrived at Sarova Woodlands, Lake Nakuru
❌ Afternoon game drive at Lake Nakuru cancelled
❌ Hotel spa unavailable (under maintenance)
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Day 5 – Compressed Game Drive & Transfers (18 July)
7:30 AM – Picked up
8:00–11:30 AM – Game drive at Lake Nakuru National Park
1:30 PM – Arrived at Lake Naivasha resort
2:00 PM – Lunch
4:00 PM – Boat ride
6:00 PM – Dinner
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Day 6 – Long Delays & Cramped Transfer (19 July)
10:00 AM – Informed pickup time
10:00 AM – 12:00 PM – ❌ Waited 2 hours in hotel lobby post-checkout
12:30 PM – Arrived at Buffalo restaurant
12:30–2:00 PM – ❌ Waited 1.5 hours for another traveller to fill the vehicle (cost-saving measure)
2:00–8:00 PM – 6-hour road transfer to Amboseli
❌ Missed scheduled lunch at Kibo Safari Camp
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🧾 Additional Notes & Issues
• I was left alone at a roadside café for 1.5 hours, and the second driver had no knowledge of my itinerary — I had to explain it myself.
• The Lake Nakuru drive was cancelled, then “replaced” the next morning — not an acceptable fix.
• The promised spa didn’t exist, and only after I arrived was I told it was under maintenance.
• Kinfolks never confirmed my flight time. Had I not raised it, I would have missed my flight.
• I paid an extra USD 250 out of pocket to cover Kinfolks’ failures in basic coordination.
• Just 12 hours before my Amboseli transfer, the CEO admitted I had been given the wrong itinerary. I compared with other guests in my Land Cruiser — they followed that same (pure travel) schedule and had only paid USD 1,000, while I was unknowingly grouped with them despite paying USD 4,600.
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💵 Final Refund Offered: USD 250
Kinfolks eventually refunded USD 250 — barely enough to cover what I was forced to pay myself. This did nothing to compensate for the poor experience or service gaps.
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📉 Final Verdict
I remained polite and cooperative throughout, giving Kinfolks several chances to resolve things fairly. However, the false promises, last-minute changes, lack of coordination, and bait-and-switch itinerary have made it clear: I cannot recommend this company.
If you value clarity, safety, accountability, or even just getting what you paid for — I strongly suggest booking with someone else.
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📝 Additional Context
• Day 7 (20 July) – I am paying again out-of-pocket for a 1:1 private game drive because I cannot risk another mismanaged group day from Kinfolks.
• Day 8 (21 July) – Pure travel back to Nairobi for my international flight.
Amazing
Amazing Private Solo Safari with Mournic Adventures
I had an unforgettable 4-day solo safari to Masai Mara with Mournic Adventures. Everything was well-organized—my guide was professional, knowledgeable, and made me feel safe and comfortable throughout.
The game drives were incredible, with close-up sightings of lions, elephants, and even a cheetah. Accommodation was clean and cozy, and the food was great.
The visit to the Masai village was a meaningful cultural experience. Perfect trip for a solo traveler. Highly recommended!
HK
35-50 years of age | Experience level: first safari
Yahaya is a very experience guide who knows very well to find animals.
Quick replies, reasonable price, good time planning
65+ years of age | Experience level: first safari
Comes across as great but please please beware
We too fell victim to this company (also known as Natural Tours and Safaris). Booked a holiday of a lifetime in Kenya in October 2024 and wanted a 3 day 2 night safari to go with our beach holiday in Diani.
Booked through the Diani office of this company and duly paid our $856 deposit.
As the holiday came closer we became aware of issues with this company and found they were also under investigation by KATO, the Kenyan Association of Tour Operators. I then contacted the lodges we were supposed to be staying at who had no record of any bookings for us made by this company. More negative reviews followed so we decided to invoke our right to cancel the book for a full refund minus 'Administrative Costs'. After this I received no communication apart from a T&C statement saying there was a 60 day refund policy. We went along with this but of course, this came and went. Despite numerous emails and phone calls to the head office in Nairobi there has been no further communication from them.
We have waved goodbye to our deposit and I have reported them to KATO to go along with their other complaints.
Please also note as we have. Once a negative review us posted like this they all of a sudden have several five star reviews all of a similar nature! Just saying, must be just a coincidence.
We did in the end have a lovely holiday with the safari supplied by ORANJE Exclusive Safaris.