CN
20-35 years of age | Experience level: first safari
1-Star Honest Second Review – Extremely Dishonest & Disorganized Safari Operator
This is my second review for this safari company. I previously left a genuine, detailed review of my 7-day trip, yet the business claimed I never traveled with them and pressured the platform to hide my original feedback. This deceptive behavior alone already ruins all trust, and I can only rate the entire service 1 out of 5 stars now—even though the raw wildlife scenery alone might barely deserve a 3-star score on its own. Every unethical, unprofessional misstep from this operator is listed below, supported by full chat logs as evidence.
Core Problem 1: Night-and-day customer communication before vs after full payment
Their response speed dropped drastically once I finished paying the full trip fee. Before transferring money, their staff replied to every message within minutes; after payment, they took zero initiative to brief me on follow-up procedures, airport transfers or paperwork. I had to chase them for several days before they finally sent the airport driver’s contact and payment receipt unprompted. No proactive guidance, zero after-sales care after receiving my money.
Core Problem 2: Deliberately misleading lies about airport SIM cards, costing me heavy roaming fees
Two different staff members contacted me pre-trip, both strictly warned me not to buy a local SIM card at the airport, claiming airport processing would take too long. They promised my safari driver would help me register a SIM card along the route. The airport transfer driver repeated the same lie when picking me up, also urging me to skip airport SIM registration.
After settling the final balance at their office and switching to the main safari vehicle heading to Amboseli, I repeatedly asked the driver when we could get the SIM card—he had absolutely no clue about this promise. He stopped at a local shop nearby, where staff informed me SIM cards registered under foreign passports can only be issued in major cities like Nairobi, not small towns en route. The driver then said we could sort it out after Masai Mara once we passed Nairobi.
This promise was never fulfilled either. After Masai Mara, our group split: two passengers had no further travel plans, so the driver took a massive detour to drop them off first. Our drive from Masai Mara to Lake Nakuru became an exhausting all-day road trip, and he claimed we ran out of time to stop for SIM registration again. Even after switching to a new driver for the latter half of the itinerary, the same empty promise was repeated. I finished the entire 7-day safari without ever getting a local SIM, forced to rely on costly international roaming that cost me around $10 USD per day. The company’s intentional misinformation wasted my money .
Core Problem 3: Discriminatory, unsafe, lazy driver service
Our initial group had four passengers: two Asian women (my travel partner and me), plus two male travelers from English-speaking countries. The driver showed obvious racial bias from the start—he consistently carried luggage only for the two Western men, leaving us to haul all our own bags alone.
After those two men left the group at Lake Nakuru, the driver’s service collapsed completely. He stopped giving any wildlife or landscape commentary for the rest of the ride, and spent nearly all the driving time scrolling his phone while behind the wheel. This distracted driving created serious safety hazards for every passenger in the vehicle. The driver’s service quality did not warrant any tip at all, yet many tourists reluctantly hand over gratuities just because travel guides push mandatory tipping culture online, even when they receive zero attentive service.
Core Problem 4: Unilateral, unapproved last-minute itinerary changes that ruined travel mood
Our group split after Masai Mara, and the two remaining passengers had separate scheduled next stops. Without prior consultation, the driver notified the other girl that her confirmed itinerary would be altered, forcing her to detour and follow my route instead. She spent nearly the entire day on the phone arguing with the office team to fix this unauthorized change, which completely destroyed her enjoyment of game drives. The office finally confirmed her original schedule would stay unchanged and promised to speak to the driver.
Later that same day, the driver tried to pull the exact same trick on me, attempting to rewrite my booked itinerary without asking for consent. I immediately contacted the office to file a formal complaint, insisted they preserve my original travel plan, and requested a driver replacement due to his unprofessional conduct.
Overall Verdict
This safari agency operates with total chaos and zero management oversight. They prioritize collecting payments above all else, with no reliable coordination, truthful pre-trip briefings or quality control over their drivers. The wildlife sightings themselves were mediocre at best—animal numbers were far fewer and less spectacular than advertised, and the whole safari felt little more than visiting an ordinary foreign zoo, with only novelty value from a new environment to offer. Save your money and avoid this dishonest operator entirely; there are countless far more transparent, professional safari companies across Kenya.
50-65 years of age | Experience level: 2-5 safaris
Excellent - perfectly organised trip, friendly staff
Mamnana Adventures are ab excellent company that you can 100% trust if wanting to book a Tanzanian Safari directly from outside the country.
From start to finish Juma, the owner, was superb. He responded quickly and in a friendly way at all times. Firstly quickly suggesting an itinerary for our trip, then organising it perfectly and coming a long way to meet and greet us when we arrived. The tour guides he used - Grayson and Miiraji - were really fun and made the safari very enjoyable and interesting, going out of their way to take us to the best bits.
Really great young company, definitely worth supporting instead of booking with an expensive travel agent in the UK.
IT
20-35 years of age | Experience level: first safari
A professional and well-organized tour operator that delivers an unforgettable safari experience wit
We spent 4 days and 3 nights on safari with Amiri and Izack, and it was an amazing experience. They are both incredibly knowledgeable, professional, and also great company throughout the trip. Their passion and experience made every game drive exciting, and thanks to their skills we were able to see all the iconic animals, including some of the rarest ones to spot such as leopards and cheetahs, as well as lions, elephants, hippos, and buffaloes. They were always happy to answer our questions and made sure we had the best possible safari experience. We highly recommend Amiri and Izack to anyone looking for an unforgettable safari in Tanzania!
FR
20-35 years of age | Experience level: first safari
An Unforgettable 4-Day Safari Experience in Tanzania!
We had an absolutely amazing 4-day safari in Tanzania, visiting Tarangire, Serengeti, and Ngorongoro National Parks. The experience exceeded all our expectations, from the breathtaking landscapes to the incredible wildlife. We were fortunate enough to see the Big Five, as well as cheetahs, giraffes, zebras, and many other animals in their natural habitat.
From the moment we arrived in Tanzania, everything was perfectly organized. The airport transfers on both arrival and departure were smooth and hassle-free, allowing us to start and end our trip with complete peace of mind. Throughout the safari, everything was well planned: the schedule was respected, the accommodations were comfortable and well chosen, and every detail was carefully taken care of.
A special thank you to our guide, Bayana, whose professionalism made this safari truly unforgettable. His knowledge of the wildlife and the parks, his ability to communicate in French, his patience, and his exceptional talent for spotting animals allowed us to enjoy incredible wildlife sightings. He always made the extra effort to take us to the best locations whenever there was a chance to see something special. His passion, kindness, and willingness to share his knowledge made every day even more enjoyable.
We leave Tanzania with unforgettable memories and highly recommend this safari to anyone looking for an authentic and well-organized experience. A big thank you to the entire Serengeti Africa Tours team for their professionalism, excellent organization, and attention to every detail, from the airport transfers to the safari itself. Thanks to you, we experienced an unforgettable adventure that we will always cherish.
NL
Unforgettable Safari experience
We had the best time on safari with Amiri and Izack! They know the parks inside out and somehow managed to help us spot every animal we dreamed of seeing—it really felt like a dream come true. On top of that, they’re super friendly, easygoing, and great fun to be around, which made every game drive even more enjoyable. We shared lots of laughs together and felt like we were exploring with friends. Thanks again for an unforgettable experience—we’d recommend them to anyone!
IT
20-35 years of age | Experience level: first safari
Professional and friendly
Very reliable company. The guides Amiri and Izack were kind, friendly and professional. Me and my group of friends had a great time with them during our 4 day safari.
IT
20-35 years of age | Experience level: first safari
20-35 years of age | Experience level: 2-5 safaris
It was an amazing experience!
I booked the Golden Monkeys Trekking day trip from Kigali with Kyooma Gorilla Safaris. Their team was very efficient and communicated well the days before the trip. Eden, my driver, showed up on time and drove me to this day activity. I enjoyed our conversations and he made sure I was having a good time. Id recommend this day trip to anyone visiting Kigali. The golden monkeys were amazing! Whenever I visit Uganda, I know I will be contacting this company again!
65+ years of age | Experience level: first safari
He was professional, available, thorough,responsive, and went the extra mile.
Every experience I had with Golden Rwanda was top notch. This trip went beyond my expectations. The guides were excellent and went above and beyond to make sure that we experienced everything that we wanted to, including the chimpanzee trek, gorilla trek and the safaris where we saw 20-25 species of animals.
20-35 years of age | Experience level: first safari
Mesmerizing
Mikumi National Park is an absolutely incredible destination and one of the highlights of my trip to Tanzania. The wildlife was beyond anything I imagined. We saw so many amazing animals in their natural habitat, and every sighting was fascinating. Watching elephants, giraffes, zebras, lions, and so many other animals roaming freely was both breathtaking and unforgettable.
The scenery throughout the park is stunning, with beautiful open plains and an atmosphere that makes you feel completely immersed in nature. Every moment felt like a new adventure, and there was never a dull second.
A special thank you to our guide, Noah, whose knowledge and enthusiasm made the experience even more memorable. As someone who knows the story of Noah in the Bible, I couldn’t help but smile—it felt like such a fitting name for someone who spends his days surrounded by incredible animals! His passion for wildlife truly enhanced our visit.
I can’t recommend Mikumi National Park enough. If you love nature and wildlife, this is a destination you absolutely shouldn’t miss. It was an unforgettable experience that I’ll treasure forever. 🦁🐘🦒🌿
