NZ
20-35 years of age | Experience level: 2-5 safaris
WARNING!! DO NOT USE THIS COMPANY!!!!
WARNING!!! DO NOT USE THIS COMPANY!!!!
We were booked on a seven night safari with Enrico’s. We booked about 6 months in advance and paid in advance.
The day that our safari was supposed to commence, no one showed up. We could not get in contact with the company to find out what was going on (we tried their phone numbers, whatsapp, email, Facebook etc). When we finally got in contact (after hours and hours of trying), we were told someone would be there by 2:30pm at the latest. Again, no one showed up. Again, we could not get in contact with Enrico’s to find out what was going on. When we did get in contact, he suggested that we arrange and pay for our own transfer to what was supposed to be our first stop?? Eventually our then-current accommodation offered for us to stay another night and Enrico’s promised to pick us up at 9am the next morning. Enrico’s said they would pay for the accomodation, but they did not and we had to pay for it.
At 9am the next morning, surprise surprise, no one showed up!! And again we could not get in contact with Enrico’s to find out what was going on!! We were finally picked up at around 11:30am (1.5 days late for our six day tour...) in a minivan with worn out suspension that was supposed to drive us on sand/gravel roads in between destinations - even our driver said it was unsafe and that he didn’t think the car would be able to make the journey!
We found out our was a freelancer that was called by Enrico’s at 7am on the day that our safari was meant to commence to get to us in Kasane from Windhoek. It is 1,400kms and 14 hours away from our pick up point. There was no way they were going to be able to pick us up at the scheduled pick up time and no way they would even get to us by 2:30pm so I have no idea why this was promised by Enrico’s. It also meant that Enrico’s knew that this would not be possible before 7am the day of our safari and they never contacted us to tell us this. We could have done activities that day through our then-current accomodation, but instead spent an entire day in reception trying to get in contact with Enrico’s!!
When we finally arrived at our first accommodation, NOTHING had been booked or paid for! The accomodation had never heard from Enrico’s and did not know we were coming! Apparently this is a very common occurrence and our driver had heard of this happening regularly before. Luckily we could get in for one night (the last two rooms) but again had to pay for this ourselves!!! We were paying for our whole trip twice!!
We found out we had not been booked into our next accommodation and none of our activities had been booked. Again, we could not get hold of him to find out what the hell was going on! One time we called off our driver’s phone and when he heard our voice he hung up!! When we finally got in contact much later, he said he could get us into some other accommodation but we would have to pay for it and be refunded. Obviously we were not going to do that, and after such an incomprehensibly terrible experience.
We found out that he has been banned from the camps in National Parks in Namibia for non-payment. He doesn’t pay his drivers or guides on time. Our driver says he has a reputation for being a terrible tour operator - I have no idea how his business survives.
He lied to us continuously to try cover the mess up. He should not be allowed to offer these services. We are reporting him to tourist organisations so that our experience does not become someone else’s.
Luckily we booked through Tour Radar so we were able to get a full refund.
LB
35-50 years of age | Experience level: 2-5 safaris
Attention to details, making things happen
Our first time in Uganda & we were blown away
Loved the country, its people, its nature, the respect they have for their wildlife...
Fahari helped us planned our trip to see the best Uganda has to offer
20-35 years of age | Experience level: 2-5 safaris
simpply amazing
Our travel planner with this tour company is AMAZING! he is 100% invested in delivering a great experience for his client and takes the time to listen to what you are looking for in your trip.The cooperation of the Staff, prompt responses to my queries and in resolving issues, giving clear and up to date information on the tour package, etc. is definitely commendable. Comparatively, their rates too are reasonable. I would recommend their services without hesitation. Good job
20-35 years of age | Experience level: 2-5 safaris
Excellent service
No delays on time.I did one day safari due to a time of my flight.We were asigned to a guide known Amani.He is a very nice driver.Due to the Day Safari, our Safari was rushed but amani had great skills in driving.
Thank you Njoo to travel for a great job.
ES
20-35 years of age | Experience level: 2-5 safaris
Great experience and appreciated thorough communication and care
My partner and I arranged a full-day game drive at Hwange National Park with Cultural Vibes. A week before we took part in the activity, Tongesai already touched based and sent a detailed itinerary for the day and solved all doubts he had ahead of our trip. Tongesai picked us up from Victoria Falls and drove all the way to Hwange's main camp and back. We had a very interesting conversation about the park but also about Zimbabwe and the history of the country. The experience at the park was spectacular; we saw over 500 elephants, some 60 zebras, a dozen giraffes, several species of antelopes, some hippos, crocodiles, monkey and a wide range of birds. The guide at the park was very knowledgeable and share valuable information on all the animals we spotted. The park is huge and one must adjust his/her expectations if is only willing to dedicate one day to encounter some animals which are especially active at night (aka. big cats such as lions and leopards).
I would totally recommend booking with Cultural Vibes as Tongesai is a very dedicated and customer-oriented man who does care about the desires and expectations of his clients.
50-65 years of age | Experience level: 2-5 safaris
Above and Beyond all Expectations -Zambia and Botswana
Rose organised a 12 night trip for our 3 families ( 6 adults and 7 young adults).It was a combination of the Zambezi and Okawango with a combination of lodges and luxury mobile camping. The trip was flawless, the organisation exceptional , the transfers seamless, the accommodation and guiding excellent . The luxury mobile camping was the highlight and should be tried by all who are able to truly spend a few nights in the wild, in luxury...
50-65 years of age | Experience level: first safari
Brilliant. Megan was efficient, on the ball and prepared everything.
The best holiday without any cares or worries. The whole package of information with our itinerary etc was beautifully presented and explained everything. Very professional.
The accommodation was perfect and the staff at Ilala Lodge, Sanctuary Stanley's Camp and Sanctuary Chobe Chilwero Lodge were so welcoming and helpful. Special mention must be made of Sanctuary Chobe Chilwero Lodge. It must be the flagship Sanctuary Lodge in the world! The staff there were exceptional and saw to every detail and beyond. Towels shaped into swans or hearts etc. on the beds with bougainvillea flowers around them. They went the extra mile.
The tour guides at both safari lodges were so knowledgeable and accommodating in trying to find wonderful places for sun-downers and morning teas and in finding lion etc. We felt safe in their hands and it was great to be able to joke and laugh with them.
Thank you to all who made our holiday a wonderful experience.
BE
20-35 years of age | Experience level: first safari
Had a super amazing awesome time!!!
I had a group safari (sep. 2019) with them through the 4 most known tanzanian national parks in the north of the country: Serengeti NP, Ngorongoro Conservation Area, Manyara NP, Tarangiré NP.
I had the time of.my life during those 5 days. It was amazingly organized and I could see all most known African animals (4 of the big5). HILDA our cooker was just special. I loved.to much her meals so tasty and made.with love. She treated us as their sons ❤. BRYSON our guide and driver was special too cause he could spot for us all possible animals and he was always available to explain us everything about nature and culture of Tanzania. Finally thanks to Hilary for the prompt answer everytime and for the big smile he has when he welcomed us the first night at about 1am. It was just perfect! Thanks
20-35 years of age | Experience level: 2-5 safaris
Professional Staff who always values customer satisfaction
Well coordinated staff ,attention to detail.Ultimate African Safaris have the best rates ever.
It was an amazing experience for Me.A big thank you to all the staff!!!
IL
65+ years of age | Experience level: first safari
It was an outstanding experience with friendly guides who showed us amazing sights of the wild life
All the arrangements were perfect and we were kept informed about each days excursions. The guides were friendly and knowledgeable about the animals. The safari exceeded our expectations with the level of service and the number of animals that we saw. The guides had an uncanny knowledgeable of where to be to see amazing sights such as the wildebeast migration and a lion's kill. Overall an outstanding experience.