US
20-35 years of age | Experience level: first safari
Amazing organization for an unbelievable trip
Wayne was amazing to book through. He prepared us well for the Safari and set correct expectations for the trip. He even got on the phone with us and helped us plan the rest of our month long trip to South Africa. Amazing service and I would book through Kruger Safari Co again! We had the trip of a lifetime!
TR
Great
We enjoyed every moment... had an amazing and professional driver/ tour guide. Excellent service... we recommend it to all... worth every cent.
CZ
35-50 years of age | Experience level: first safari
Best Kilimanjaro experience - 8 day Lemosho
We climbed Mount Kilimanjaro with Cubs Expedition in July 2023 and I can highly recommend Humphreys company for the climb. Everything was perfectly prepared.
Even before we have booked the climb, Humphrey communicated with me through WhatsApp and answered all my questions (and there were a lot of questions) within minutes. Nothing was problem for Humphrey. He gave us all information we needed for preparing the climb. After we arrived in Tanzania he took a great care of us, from picking us from airport, to secure hotel for us, providing driver for us to ran errands etc.
Climbing Kilimanjaro with Humphreys crew was very smooth. We climbed with two guides, Izadin and Joseph and I can highly recommend their crew. Very reliable, well organized, knowledgeable, helpful and always friendly. The services were top notch, they even went beyond our expectations.
For a medium size company they provided well quality tents and sleeping bags, amazing crew of people and absolutely amazing food. We have not seen any difference in service between our company and other much, much more expensive companies. We were literary blown away by how amazing the food was during our climb, we even got popcorn as a snack every day :)
Our two guides Izadin and Joseph made sure that we feel safe all the time and that we exactly know what was going on. Always extremely helpful and caring. During one night I experienced symptoms of high altitude sickness and they made sure I know what to do, they took great care of me, coming to check up on me regularly and overall made sure I feel safe.
However the biggest advantage of choosing a really great guides came with summit night. We successfully finished the climbed just because of our amazing guides, who motivated us during the whole climb, helped us with all bags and literally dragged us to the top. Their main priority was our safety and finishing our goal. And as they said, their job is to do anything possible, so we can reach the top of Mount Kilimanjaro.
I cannot be happier for choosing Tanzanian based company for climbing Mount Kilimanjaro and I would definitely recommend Cubs Expeditions for your Mount Kilimanjaro experience, you will not be disappointed.
DE
20-35 years of age | Experience level: 2-5 safaris
Great Tour operator, great service.
Had a great 5-day-Safari with them. Very friendly guide that also takes care of any of your wishes.
20-35 years of age | Experience level: first safari
Excellent and we'll planned services.
The operator is well organized in her processes. Everything was arranged in time at the right place. We had quite a lovely moment in Wasini.
MT
35-50 years of age | Experience level: first safari
Organized, made-to-measure, once in a lifetime package
We are just back from what has been one of the most incredible travel experiences of our lives. We travel all over the world and are usually very independent but since we initially had some concerns about safety in South Africa we decided to seek the help of Heidi Bedford at Pembury tours. We are so glad we did....everything was organized to the minimum detail and we felt cared for and safe throughout. She adapted the package to our needs and that of our teenage son and was very available to communicate with us both before and during the trip. Nothing was a big issue. We particularly liked all the accommodations which were varied and each had something particular about them. Ranging from luxury self-catering apartments in the V&A. waterfront in Capetown to the most luxurious lodges in Sabi-sands. We loved them all. We also enjoyed the freedom of driving the garden route independently. Safety was never an issue.
South Africa has so much to offer in culture, nature and also culinary experiences. We are so glad that we left it in the able hands of Heidi Bedford at Pembury tours.
35-50 years of age | Experience level: 2-5 safaris
Very creative in the intinerary and quickly solved solves any unanticipated challenge
They listen to you and tailor make a unique experience for you. The experience exceeded our expectations, some of the experiences were beyond our imagination
Great customer service
AT
35-50 years of age | Experience level: 2-5 safaris
It was the best vacation ever, thanks to Trevaron Tours!
For the previous few weeks, I had been organizing my Kenya safari as a vacation for my husband and I. Hannah served as our trip planner while David served as our tour guide for our seven-night safari and beach vacation.
Hannah was helpful from the beginning of my planning process until we arrived home at the end of our trip. She was friendly enough to respond to any questions I had regarding the environment, funds, food, accomodation etc. She assisted us in organizing some of the nicest stays, and we stayed at the Lake Naivasha Sopa Lodge and Fairmont Mara Safari Club in Nakuru, Naivasha and Masai Mara, respectively.
You couldn't ask for a better tour guide than David. David made sure we saw every animal by choosing the most difficult terrain even though it was raining in the Masai Mara during that period. He was always there to assist us. When necessary, he helped us find the best lunch spots. He taught us a lot about creatures that we had never known. I would strongly advise you to request David and Hannah for the trip if you are planning a trip.
I want to thank Trevaron Tours for a once-in-a-lifetime experience.
50-65 years of age | Experience level: over 5 safaris
Outstanding Uganda trip organised by true professionals!
Just returned from two incredible weeks in Uganda. It was meant to be a family trip but ended up as a solo trip.
Tim, the owner was so flexible and communicative in putting together the perfect itinerary. Happily responded to all changes and completely understood my budget and planned it accordingly.
The driver/guide, Emma, was exceptional with his knowledge and driving abilities. He has a sunny, upbeat attitude which made every day just so much better.
We were in an older Land Rover that had a pop up roof that made game viewing so much easier and fun.
I would recommend Buffalo Safari Camps to all my friends and family.
CH
50-65 years of age | Experience level: 2-5 safaris
Overall very good - but there is room for improvement
Overall very nice service from Helen Jessie and our driver Julius. They do their best to please their customers and are helpful. Preparation of the trip; nice communication but sometimes we had to ask for things that should come automatically like copies of the Chimpanzee and Gorilla Trecking (we still wait for them and our tour is over sind more than two weeks) or a final Travel-Document including them. We booked medium to higher class Lodges but if you do not tell them what you want exactly you will find also low budget hotels instead, because they think so it will be cheaper. Finally we realized they did not know better, since the used some lodges the first time. From an agent I expect that he checks the Lodges that he offers or at least tell the clients, what they can expect. In one Lodge we had to fight for our Delux Room due to miscommunication agent and /Lodge and had to wait almost one hour. Rating for Lodges: 5* for Zero L'Altitude (Room, Food, Environment top), 4.5 * Kyaninga Lodge (title water only minus, super service!), Para Lodge 2* (very old, not clean, food very poor!), Buffalo Safari Lodge 4* (a bit aged, Bathroom minus, very good food), Lake Bunyoni Eco Lodge 1* (not to recommend, not what is promised, very bad food!), Kigambira Safari Lodge 4.5* (Outstanding apart of the pool- dirty not in use), food excellent) Service in all lodges excellent (Manager in Buffalo Lodge should! He is helpful and very friendly. Sometimes he could have helped out of the car instead of letting us crawl out (we are oldies hihihi), but ok, we managed it. If we had a wish he tried to make everything possible he could - Thank you Julius. Regarding food outside of the lodges, mostly good but twice we were not happy regarding place and cleanness - the agency should keep an eye on this, especially if they have clients, who book a medium to higher class trip! Boattour at Lake Mburo Nationalpark: never do this at the end of the trip, it is boring and disappointing - You better let guest have a rest in the beautiful Kigambira Lodge instead, provided pool is usable. Boattrip Lake Bunyony - ok but not exciting. All animal trips were super. One point here, guest should be informed ahead, that they only can get close to the animals (Queen Elizabeth) if they pay $100 extra. Then the guide asked a 10$ extra, paid to him (at the end he tried to ask 20$). He said it is for the people there, but I think, he cheated us and took the money for himself. We neither got a receipt, for the $ 100, we got one. Be carefully with this, don't pay this without official receipt.