DE
35-50 years of age | Experience level: first safari
Amazing and unforgettable. Professional and very friendly. Passionate about their job. Perfect
If there was a note System between 1 and 10. I ll give a 11 !!
Thumbs up for everything, starting with the booking, the direct communication was excellent, all questions were answered very quickly.
Our Safari was planned and organised according to our wishes even the tickets for the last ferry to Zanzibar on the last day !!
Everything went according to what was described except it was just better than what we thought.
Our guide Yunus was very friendly, professional and passionate about his job ! He answered all our questions, made us feel very comfortable and safe. He made extra sure that we would get an amazing experience. Yunus knew all about the park and could find every animals, a real talent ! !
I can only recommend and I will definitely book a safari with African Pangolin Safaris when I go back to Tanzania
BE
50-65 years of age | Experience level: first safari
Beware of Wild Race Africa: A Disheartening Experience
Let me begin by confessing that I'm not one to leave feedback often, but my experience with Wild Race Africa and its co-owner, Simon, compels me to share my story to protect fellow travelers from a similar ordeal. I hope my advice can prevent others from enduring unnecessary stress, disappointment, and wasted resources during their highly anticipated holidays.
Before I delve into the details, it's essential to note that 25% of the last 16 feedbacks have rated Simon's services as terrible – that's one in every four tourists. Proceed with caution and read on.
I stumbled upon Wild Race Africa through a Google search before traveling from Europe to Kenya with my fiancé (who is Kenyan) that I wanted to surprise. Though I didn't thoroughly compare options, I was immediately impressed by Simon's responsive and kind demeanor. He seemed genuinely committed to making our customer experience unforgettable, which led me to make a grave mistake.
After a few exchanges via WhatsApp and email, I chose a 2-day/1-night luxury safari to Masai Mara for approximately 1800 USD. Simon requested a deposit of 30% (550 USD) to secure the accommodation.
Here's where the problem started. Simon presented four accommodation options for the luxury safari and insisted on a primary and backup choice. I selected Mara Serena Lodge as my top preference, clearly stating that it was my desired option. However, Simon later claimed that it was unavailable and booked Keekorok Lodge instead.
Subsequent attempts to secure my stay at Serena Lodge were met with delays and excuses. Simon's conduct became increasingly unprofessional, offering reasons such as Keekorok's inability to provide a credit note and false claims of website problems at Mara Serena Lodge.
The situation escalated as I asked for a receipt for my deposit, and Simon's communication became evasive and disrespectful. He even blamed me and others on my side, resorted to threats, and displayed an overall lack of accountability.
My trust in Simon shattered when I requested pictures of the safari vehicle, which turned out to be an everyday Toyota RAV4 rather than the high-profile Safari Jeep promised in the offer. Simon dismissed this discrepancy arrogantly.
After careful consideration and consulting with my fiancé, we decided to cancel the safari to avoid further complications. Simon retained the deposit, placing the blame on me, the customer.
To salvage our holiday, we booked a different safari with Olare Kempinski, which proved to be an outstanding experience with exceptional customer care, top-notch safari jeeps, accommodations, food, and game drives.
In closing, I urge all potential customers to exercise extreme caution when dealing with Simon and Wild Race Africa. Refrain from making any deposit until you receive a firm reservation for your chosen accommodation, and demand a written assurance that any future changes will lead to a full refund.
Based on my experience and years of business leadership, it's evident that honesty, respect, and integrity are not part of Simon's core values. Should you encounter discomfort or unsafe circumstances during your interactions with Wild Race Africa, prioritize your safety, even if you've already paid the deposit. Consider filing a complaint with your credit card provider to protect your interests.
Kenya offers excellent, honest, and reputable businesses worthy of your investment, but Wild Race Africa is not one of them.
Now, brace yourself for Simon's expected reply, where he will likely resort to his typical approach of deflecting blame onto customers and refusing to take responsibility. This will only validate the concerns I've shared above, confirming that any issues during your trip will be blamed on you, the paying customer, rather than the service provider.
US
under20 years of age | Experience level: first safari
He was very funny and kind, I have nothing bad to say about him, even loved the interesting facts.
It was a very pretty and entertaining experience. I loved the drivers as well as the scenery. From the genuine kindness from all the workers, to the beautiful animals!
BE
20-35 years of age | Experience level: first safari
Perfect
Everything was beyond my expectations! I would like to thank Mohamed for organizing our activity, for taking the time to answer our questions before the safari and for coming to see us after our return, as well as for his kindness. Our guide Pinda was perfect, answered all our questions and allowed us to have beautiful photos and see the animals up close. A beautiful person with a good heart, always cheerful and incredibly kind! Also a big thank you to the cooks for the effort put into the preparation of all these meals!
I would recommend without hesitation
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BR
20-35 years of age | Experience level: 2-5 safaris
Excellent!
Very interesting experience! The park is really cool to be able to see lions, crocodiles and take souvenirs too!
(automatic translation from Portuguese)
20-35 years of age | Experience level: first safari
FANTASTIC 3 day Ruaha Safari
We had an amazing experience and saw so many animals. Gerald was great at communicating with us and was willing to help problem solve when we had issues with payment. Please be aware the expectation is a downpayment that is done online but when you arrive in person the remaining is paid in cash unless you pay all online in advance.
The team on the safari was very relaxed and made us feel comfortable in every way. The driver shared so much interesting information with us and was so patient letting us sit and enjoy a view for as long as we wanted. The chef did a great job of cooking delicious meals. Of course I recommend bringing some snacks as well because if you are only traveling in Tanzania for a few days, your stomach will not be used to all of the new ingredients. We didn't have any issues but we also have been living in Tanzania for some time now.
The 3-day and two night tour felt like the perfect amount of time. We went in August (winter for Tanzania) and I was a bit surprised at how cool it can be during the sunrise game drives especially when the car windows are down. I recommend bringing layers, or a small coat.
Again, a lovely experience. Would use the same company again in a heartbeat. And from what we experienced and what the driver told us, Ruaha is a great park because it's not as touristy as others. Very true, we sometimes went 3-4 hours without seeing any other vehicle so it makes the experience so special and private.
AE
35-50 years of age | Experience level: 2-5 safaris
Absolutely Amazing! Gave us more than what we asked!
Absolutely worth every penny and more! John/Johny is an amazing guy! I feel he is one of the best guides at Masai. He knows the place like the back of his hand. He knew where to find what. He ensured that we saw the big five and he was always among the 1st to reach there. With him we were lucky enough to watch kills, hunts, big 5 and everything else that Masaai Mara had to offer. He took special care and also made us feel safe all the time. He is an expert in his craft and he ensured that we had one of the most memorable experiences of our life. Thank you, John! I am very happy with the service and the tour organisation.
US
35-50 years of age | Experience level: over 5 safaris
An experience we will remember for the rest of our lives!
Our Nsavi tour was such a memorable holiday! Nsavi was very helpful throughout the booking and traveling process. They made the trip simple and worry-free. The hotel was comfortable with wonderful bird watching. The food was delicious and the service was friendly. Our driver was invaluably helpful, friendly, and great company. The gorilla and golden monkey experiences were something we will remember for the rest of our lives. We had an absolute blast and can't wait to come back and do it again. There is so much more we want to see!
AE
20-35 years of age | Experience level: first safari
Passionate about ensuring that guests have the best stay and sightings
We started our tour from Nairobi with John, who is part of Jocky tours. The journey to Masai Mara was comfortable and fast. Our experienced was truly memorable because of John. He is so passionate about what he does and he ensured that we had a great time and had the best sightings. We saw the big 5, in just one and a half days of game drives and not just that, he even made us see hunts and kills. He always ensured that we had the best views. He is so well versed with the place and just knows where to see what! We were really lucky to have John as our guide and would highly recommend him for the best experience at Mara!
US
20-35 years of age | Experience level: first safari
Great experience!
My family (me, my husband, and our 5-year-old) booked a 13-day safari trip for East Africa through Amazing Memories, and the Tanzania part was hosted by Migada Adventures. We had Mike as our guide, who was extremely professional, experienced, knowledgeable, and helpful.
We visited Serengeti, Ngorongoro, Lake Manyara, and Tarangire, and were able to see over thirty species of mammals and over one hundred species of birds on the whole trip. Also, we took pictures and videos of wildebeests migrating, lions mating, elephants with babies, etc,...
We also did a night safari in Lake Manyara, which was also awesome. We were able to see some bushbabies and genets there.