NL
20-35 years of age | Experience level: first safari
Absolutely amazing experience
My boyfriend and I did the 4 Days Volcano Golden Monkey and Bwindi Gorilla Trekking Tour, which also included Chimpansee trekking, two boat rides and a game drive. The communication with Fred was great, he always responded quickly and helped us with making the deposit.
The tour was very well organized, we chose the budget option but the accommodations were amazing, with each having a great view, great food, nice and clean rooms and very kind people. On the tour, we were able to see all the animals we hoped to see and more. In addition, the drives took us through the beautiful landscapes of Rwanda and Uganda.
Our guide for the tour, Farouk, was absolutely great. He taught us a lot about Uganda and the Ugandan way of living and went out of his way to make the trip unforgettable.
All in all it was an experience to never forget!
US
20-35 years of age | Experience level: first safari
Great Experience
The Safari was planned well, covering 3 diverse parks across Kenya. Daniel accommodated all our requests and went out of his way to provide the best experience possible. His vast knowledge of the wildlife made the safari more fun and engaging
BE
20-35 years of age | Experience level: first safari
Great service
Herman is a very friendly and helpfull company leader. Very flexible and eager to fix everybodies requests.
The game driver was excellent with an expert driver and guide.
Always prompt response to whatsapp messages !
20-35 years of age | Experience level: first safari
Incredible honeymoon safari with Wilson and Soul of Tanzania!
We went on a 5 days safari with Wilson to Taranagire, Serengeti and Ngorongoro as part of our honeymoon. We had such an unforgettable time and can't recommend Soul of Tanzania enough! Right from the start, Sandy communicated with us regularly and promptly and we felt secure in the package we were paying for. They even sorted airport transfers from Kilimanjaro and to Arusha airport for our onward flight to Zanzibar.
Wilson was a true gentleman and was a great safari guide and driver. He was so knowledgeable with everything about the trip and we felt incredibly safe with his driving too. He showed he has a lot of experience and knew where to drive/look for animals as well as being respectful on the road, he really did make our trip special. We saw lions hunting zebra, cheetahs feeding as well as the black African rhino!
Thank you to all at the company, we loved our trip to Tanzania! The people were so welcoming and friendly and we can't wait to come back!
20-35 years of age | Experience level: first safari
Sold an incorrect itinerary
My recent experience with Gemfinders, specifically with Brian, left me pretty disappointed and frustrated. I had been eagerly looking forward to my safari trip to the Serengeti, which I had carefully planned with Gemfinders. They had advertised a budget lodge accommodation in the itinerary, but as soon as I started the journey, it was clear that something was off. Instead of budget lodges, I found myself camping, which was definitely not what I had signed up for. It not only messed up my expectations but also made the logistics a bit of a headache.
What really irked me was that I had double-checked with Brian before the trip about the accommodation, and he had confidently reassured me that it would indeed be budget lodges. To have that promise fall flat was disappointing and left me feeling like I had been misled.
To add to the confusion, I later found out that Gemfinders had outsourced the safari to another company in Tanzania. This explained the disconnect between the original itinerary and what actually happened during the trip. It also raised some questions about how much Gemfinders was actually involved in planning and executing the trip.
Another bone of contention was Gemfinders' payment policy. Unlike many other safari operators who allow you to pay a deposit and settle the rest on-site when the safari begins, Gemfinders required full payment upfront. This put extra pressure on travelers, especially when the services didn't match what was promised.
What frustrated me the most, though, was Gemfinders' response when I raised these issues. Even though it was crystal clear that they had misrepresented the itinerary I paid for, Brian refused to offer sufficient compensation. He simply said I had already completed the safari, as if that somehow justified the misleading information.
I tried going back and forth with Brian, hoping for some sort of resolution, but it felt like hitting a brick wall. And when I asked for more information about Gemfinders' business (i.e. the business license number), Brian was quite uncooperative and didn't provide the details I requested.
Overall, my experience with Gemfinders and Brian left me unsatisfied and disappointed. Their misrepresentation, inflexible payment policy, and lack of accountability for their mistakes make me hesitant to recommend them to other travelers. The lack of transparency and professionalism in dealing with these issues, along with the outsourcing to another company without proper oversight, raises concerns about Gemfinders' commitment to customer satisfaction and ethical business practices. If you're thinking of booking a trip with them, be cautious and consider these shortcomings carefully.
CH
20-35 years of age | Experience level: 2-5 safaris
IE
20-35 years of age | Experience level: first safari
Cosiano was very friendly, knowledgeable and reliable
This safari was a fantastic experience. We saw so many amazing animals such as lions, zebras and elephants. We got value for money and it was well worth every penny we spent.
CH
20-35 years of age | Experience level: first safari
Great
Great organisation to join a group of people on safari. Transfert was good from kili airport to Arusha and then from Arusha to my hotel
JP
35-50 years of age | Experience level: first safari
Very kind tour
They were very sincere in accommodating our urgent requests.
They are flexible with pickup locations and drop points.
Our guide, Max, was kind and serious about making the tour a success.
Lunch was also very good.
JP
35-50 years of age | Experience level: first safari
Good safari.
It was a wonderful safari. Mr.MAX found many animals and I saw more animals than I expected.
