20-35 years of age | Experience level: first safari
Excellent customer service
Fantastic company
I have nothing but good to say about super eagles , Richard and the other co owners !
Everything what was promised was delivered ,
Richard went above and beyond! I told him that my wife wanted to see elephant nursery but we couldn’t get ticket and he got us in .
There was a little incident on our tour but once again they did everything to make us feel valuable and relaxed . Richard and the other owners came all the way down to see us and sort the issue even though it was a long drive for them
Their customer service and passion for tourist is well above the expectations.
I highly recommend them for anyone who wants to have a relaxed and smooth safari holiday .
A big thanks to Bildad also who was my first point of contact in the last few months. same thing goes to him too, there was nothing too big to ask him, always ready to help and suggest.
Also our guide for the week Moses is amazing!
He knows everything about the places and animals .
We felt totally safe out in the wild with him in the driving seat . Very polite and patient. There was no question or request he wouldn’t know or done for us .
35-50 years of age | Experience level: first safari
Tanzanian Family owned and operated, support local!
This tour operator was probably the best holiday I've ever had. And it was thanks to these guys. I was with my wife and her mother and friend. So we had a mixed group age wise. And they were able to compensate for our needs within the same tour which was great
I met Rickson the owner on the first day and he gave us a clear itinerary. He's such a genuinely nice man, I'm so happy we were recommended this tour group by a friend. But with room to be flexible as the tour unfolded.
He then introduced us to our driver Samwel, another local. He speaks great english french and Swahili. Has an astounding knowledge of animals and birds and local history. And wow he has a good set of eyes, he can spot animals better than you could believe. Thanks to Samwel we saw so much!
Being a Tanzanian owned operation, which is pretty rare, I feel we got a much more genuine experience of Tanzania. And we had the inside scoop for alot of animal sightings.
it seems most of these companies are owned by foreigners. I highly recommend if you can to use this company, not only is it the right thing to do. You will have such a great time!
AE
20-35 years of age | Experience level: first safari
Once in a lifetime experience
It was once in a lifetime experience for us. Everything was amazing, Our 4 days safari was Superb, all the Accommodations in Serengeti and Ngorongoro were classic and standard. The Hot air balloon ride is an experience that i always tell people here.
Thank you so much Joel and Dallas Africa Safaris for our once in a lifetime experience
50-65 years of age | Experience level: first safari
He is very knowledgeable and relates very well his clients.
Legend Safari is a professionally run company with Sipho, as a knowledgeable, professional and respectful your guide who really enjoys what his doing. His knowledge, is not only about wild animals, but also with the birds and the trees/plantation of the park.
GR
20-35 years of age | Experience level: first safari
Good experience, excellent Safari driver/guide
Good services by kilipath african safari.
We had a 3 days safari trip flying in and out from zanzibar. They arranged our flights as well, however if flying domestically you need to be careful with timing as there are many delays.
The communication prior to booking was excellent. Felix was really helpful, quick in replying, and explaing every detail.
Our safari driver-guide was Lu, and he was excellent!! You would be lucky to have him.
We spend 1 day in Tarangire national park, 1 day in Ngorongoro and 1 day in Materuni waterfalls and village. Great experiences all of the days, we got the chance to see all of the animals that we were expecting to see.
However, we had some inconveniences. The last day it was planned to have the trip with a different driver, and he was 40 min late to pick us up from the hotel. During these 40 min we couldn't rich out to anyone from the office. This delay cost us for the remaining time of the trip, as our sceduled (domestic) flight was also changed to 1 hour earlier. To that end, we were a bit in a rush during our Materuni visit.
Another unfortune remark is that even if it is mentioned in their website that the bank charge is 3,5% and that is the amount we were charged while paying (online) the 10% of the money upfront, when we started the safari and we payed the remaining amount (by credit card) they charged us 4% extra without really explaining why. The 4% was calculated and added in the payable price, not as an automatic charge by the bank in the transaction.
As a tip, ask to start from Arusha really early in the morning if going for safari to any of the national parks. We were picked the first day at 08:00 o'clock in the morning, but it would have worked much better if we were picked an hour or 2 earlier.
All in all, we had a great experience as our safari guide was really really good!
20-35 years of age | Experience level: 2-5 safaris
Sense of Humor,Kindness and Care
All communications were prompt and straightforward, the details were handled well. Seeing the wildebeest migration across the river and crocodile coming hunting them. Wow! That was so catchy. We had so much fun and it was an interesting trip.
I got sick in the last day at Lake Manyara National Park then Noel took care of me, he took me to a nice Hospital and he was there with me until the middle of the night. He was so kind to me i felt like he is my family.
I would recommend Dallas Africa Safaris to anyone planning to visit Tanzania. It worth it!!
35-50 years of age | Experience level: first safari
CSPAN understood exactly what we were looking for and made it happen!
We knew a couple of highlights we wanted to see while in Kenya and Tanzania, but we didn't know anything about how best to see them and what we could be missing out on. Rufus worked with us for months in advance of our trip to figure out the right itinerary for us and included several highlights we would have never known about.
Once we arrived in Kenya, our luggage didn't make it, but Rufus and our tour guide worked tirelessly to pick up bags when they arrived in Nairobi, arranged for delivery of another bag, and even took us shopping for clothes for my son when his bag never arrived. Rufus caught up with us in person during our tour to make sure we were being taken care of to be sure we met in person after the long months of planning via e-mail and WhatsApp.
We were amazed by how knowledgeable our guide was in all of the parks, and he made sure we felt safe and well taken care of the whole time. The transfer across the border from Kenya to Tanzania would have been very confusing, but our guides stood by our side and literally walked us through the process.
I have recommended CSPAN to others already who have been interested in our trip, and I will continue to recommend Rufus and his team to anyone else looking for an affordable luxury African vacation with good people I trust.
20-35 years of age | Experience level: first safari
Avoid them !!! Robbed on safari !! No help whatsoever!!
Robbed on safari !
Stay away from them if you do not want a nightmare holiday !
An absolute disgrace to tourism and to foreign tourists
We have been robbed under this tour operator in their chooses hotel.
The hotel was guarded with 4 security, our door was locked but still got the door broken damaging the frame and hit the lock out without anyone hearing anything ?!?!?!?!! The theft walked out with our backpack on his back and the other guys £6K camera swinging it in his hand . If you wonder yes 2 of us door got jacked up and no one heard or saw anything.
The owner refused to come and show the CCTV to the police delaying everything! The hotel called HotelCityMax in Nakuru !!
When we finally meet Mr CEO John who by the way is an absolute joke and disgrace to the whole tourism industry and also to tourists! Didn’t even call the hotel or came to see us when the accident happened!
Was half way laying in his chairs while he was bullsh*tting us and lying to us constantly!
The way John was behaving, the posture he was maintaining, the way of his speaking, every single gesture he was making made to us very clear that he absolutely does care and we are just a pain in his a.. at that moment and would say anything to get rid of us.
Several times we caught him to lie about what action he took and how he will compensate us . When we challenged him to prove us somehow that he took actions I.e police report , asking the hotel what happened etc he couldn’t put anything on the table !
I never in my life meet someone like John in such a high position and still don’t care at all especially in a country that heavily relies on tourism!
He was keep telling us for 30 mins how his company operates and all of this filling stories what frankly we didn’t care as we had a bigger issue why we were there and wanted to sort it before we leave the country.
Of course no solution came from him ! Even He was not man enough to give me his business card at the end !
Honestly it was scary to see how much someone who is in charge doesn’t care at all about the 2 theft that happened under his watch and in his hotel from who is in charge !
At the end we have to leave without any paper or whatsoever. He didn’t care if we will return or not as he already had our money and he had no intention to ease up our pain to try to help us . He doesn’t care if you return or not !
Very poor customer service and lack of knowledge, Mr big CEO John clearly has no idea what this business is all about
Dear John let me tell you 1 thing it is all about trust reputation and returning clients !
Do yourself a favour and avoid him and his company!
I would highly recommend Super Eagles ! As I didn’t have any issues with them ! Always super helpful and ready to help Gents with a fantastic customer service who are truly appreciate us tourist visiting their country and would like us to return .
CA
20-35 years of age | Experience level: 2-5 safaris
Reliable
Dallas is a very reliable tour operator. He is well experienced with the location and is highly competent. His organization skills are beyond my expectations. Highly recommended