SE
under20 years of age | Experience level: 2-5 safaris
He had a very good energy! He knew a lot and could answer all of our questions.
It was worth every penny, even tough I was sick the last day I still enjoyed listening to Steve when he talked about the animals. The job that Arnold did for us really helped us on our way
SE
under20 years of age | Experience level: 2-5 safaris
Nice and fun trip
I was a nice and fun trip, very nice hotel and a good arrengment.
CA
50-65 years of age | Experience level: first safari
Seamless except our daughter did bookings for us and that caused confusion at some resorts.
Our driver Daniel Muntet for our Safari was the Best. Knowledgeable, courteous, personable. Really knew how to navigate the game reserve trails. Really can’t say enough about Daniel. Punctual, polite , wonderful person. Great sense of humour.
Strongly recommend Daniel as your tour guide to get the best adventure.
SE
50-65 years of age | Experience level: over 5 safaris
Most dedicated to fulfill our wishes.
Arnold helped us to set up a trip which correspond to our expectations. Steve was a good guide with lot knowledge about the animals.
SE
20-35 years of age | Experience level: 2-5 safaris
Dedicated
This company is a safe choice for any future safari tour. The manager is very dedicated and always answers questions. Our guide, Steve was a bank of information about everything savanna/safari. He was kind, considerate, good charisma and a good driver. Would recommend this, 5/5.
20-35 years of age | Experience level: first safari
Possible Scam!
Horrible company and the worst customer service I’ve ever experienced from Steven. I booked a safari for two with the wonderful Elsabe (who is no longer with the company) for March 2020. This was unfortunately cancelled due to COVID-19. It was confirmed in writing by the company I would receive a refund after a year’s time to let the economy recover a bit. I waited patiently - in that time Elsabe left the company and no one replied to me for months on end. I finally got written confirmation from Steven that I’d get a refund in September 2022 and that this would take place latest 1st March 2023. That day came and passed. After dozens of emails trying to get a single reply, I have been forced to give up. I have since been advised that I should log a complaint with the South African Consumer Protection Agency as this is a clear violation of the laws in place since I have the refund promise in writing with a tangible date attached. I noticed Steven of this as I did not want to pursue this matter further and would have just settled for a reduced payment, but they have refused and again gone silent. I’m only writing this because I can see another review where this has happened listed here on trip advisor. I agree with them - please be careful when booking this company!!
20-35 years of age | Experience level: over 5 safaris
Super supportive
It was a great experience of Safari in Kenya.
From right after the price quotation request, Cynthia replied to all my questions kindly in timely manner and it helped to alleviate some of my concerns prior to joining the tour as a solo traveler. I could have her support even for my VISA application.
The tour was very organized and we could see BIG5 during this 4 days tour luckily.
Selected accommodations were also comfortable for me. On top of that, I could meet great friends through this tour thanks to their arrangement.
Tour guide Jimmy also has very nice character and kindly answered to all our questions. We enjoyed the tour all together and it will be an unforgettable memory for me.
under20 years of age | Experience level: 2-5 safaris
Creative
Very well organized and maintained authenticity of what was agreed on, wonderful guiders
DE
20-35 years of age | Experience level: first safari
Amazing
The one day Safari to Mikumi national Park was really amazing. I had so much fun.
Our guide was a very nice and experienced guy. The lunch was also tasty !
IN
35-50 years of age | Experience level: 2-5 safaris
Exceptional Safari Adventure - Beyond Expectations!
My recent 5-day safari with Serengeti Smile was an extraordinary adventure that exceeded all expectations, earning them a well-deserved 5-star rating.
From the outset, Albert's meticulous planning allowed us to explore Tarangire, Serengeti, and Ngorongoro while staying mindful of our budget. Albert was also helpful in including Ndutu area in the itinerary that helped us witness the great migration. The attention to detail in selecting accommodations added a touch of luxury to our adventure while ensuring comfort and convenience.
Our guide, Kisali, not only showcased unparalleled knowledge but also proved to be resourceful in helping us witness moments of pure wildlife magic. Witnessing the big 5, observing an elephant playing in water like a joyful baby, and experiencing a cheetah's chase and successful hunt of a Thomson's gazelle were moments of unfiltered and raw wildlife at its best.
Kisali's expertise and resourcefulness came to the forefront during these incredible sightings. His ability to navigate the terrain and anticipate wildlife behavior allowed us to witness these mesmerizing moments up close. The cheetah's hunt was a highlight that will forever be etched in our memories.
In conclusion, Serengeti Smile not only delivered on their promise of an unforgettable safari but surpassed it. Their attention to budget, superb accommodation choices, and Kisali's expertise in creating raw, authentic wildlife experiences make them the go-to safari company in Tanzania. I wholeheartedly recommend them for an adventure that transcends expectations. A heartfelt thank you for the memories that will last a lifetime! ⭐⭐⭐⭐⭐