50-65 years of age | Experience level: 2-5 safaris
Do Not Book with mnmkenyasafaris you will lose your money.
I Booked a safari with mnmkenyasafaris for my family and paid them £13,000 ($17,000) for a two week safari for my wifes 50th birthday. Two days before we were suppose to fly to Kenya for our holiday Edward the owner of the company phoned me to tell me it had to be cancelled. I then over the next 12 months had several conversations with Edward trying to get my money back. He made lots of promises to return my money but it never happened and now he has cut off all contact so in effect he stole our money. This man is a fraud do not book with him or you will lose your money.
MQ
50-65 years of age | Experience level: first safari
did not take us on safari and did not refund our money!
Through www.safaribookings.com , my daughter and I have booked a 5 days Safari (from December, 31st, 2016) that should include Serengeti, Tarangire and Ngorongoro (Tanzania) with Africa Remote Safaris: http://africaremotesafaris.com/ . For this we paid an advance of 1200$. We received mails from a so called Naphtally from Africa Remote Safaris confirming our booking.
On December 30th, 2016, we had arrived in Arusha and had still not received any instructions concerning the safari. With the help of the Manager of the hotel where we were staying, we managed to call the Arusha number mentioned on the website and got in touch with a driver who informed us that he had only worked for Africa Remote once. On December 30th, my daughter and I went to bed not knowing whether we would go on safari or not the following day.
In the morning (Dec 31st), we at last received a WhatsApp message from the so called Naphtally indicating that we would be picked up by a driver from another safari operator.
Since ARS had not wired any money to them. We had to pay the full cost of a budget Safari 1800$.
While we were on Safari, ARS wired 440$ to the other Safari operator. This amount was given back to us upon our return by this operator with whom we went on Safari.
Thus, Africa Remote Safari still owed us 760 $. We wrote to them numerous times and once a certain Steve Biko even apologized for the delay and promised that he would soon refund us the money. Almost 2 months later, we still have not heard from him despite our reminders.
It appears that though Africa Remote Safaris claims to have offices in Arusha and Zanzibar, they do not have offices in those places and are only represented in Kenya. The phone numbers mentioned on their sites are only the numbers of drivers who have worked for them occasionally. They also do not have a license to operate in Tanzania and are only represented in Kenya. So if you book with them for a safari in Tanzania all or part of your money may be lost!
We wanted to tell about our experiences with Africa Remote Safaris so that you should avoid a bad and stressful experience on your holiday. They are found directly on (http://africaremotesafaris.com) or through www.safaribookings.com
EG
35-50 years of age | Experience level: first safari
Bad experience with Bencia Africa Adventure and Safaris.
My wife and I booked a 5 day safari and paid $1700 before tips. They lied about the cost of the park entrance fees which we discovered later. The accomodation was substandard and not what we were promised. The car broke down on our last day and we were delayed for several hours. As a result we had to stay an extra night in an awful hotel provided by the travel agent. On our return to Nairobi Bencia demanded an extra $150 per person. They didn't apologise for the delay or the disruption to our schedule. They refused to bring us to the airport on our return. Despite our insistence they forced us to return to outside their office building. We had requested to be dropped at the airport or at other points along the way even though we were late for our flight. We refused to enter the building as they were demanding extra money from us. Within two minutes eight of their staff blocked the entrance to a nearby restaurant as we had sought refuge there. They aggressively harrassed and intimidated us and were trying to extort money from us. One of their employees picked up a rock and an altercation ensued between him and a customer of the restaurant. We are very grateful to the customers and staff of Sizzler restaurant on the same street. They protected us and helped us to get into our taxi unharmed. We needed to be protected on the way to the car as they were continuing to follow us, as indeed did the employee holding a rock. I would strongly advise anybody not to use this company.
We would greatly appreciate your help in resolving this matter.
Regards,
AE
20-35 years of age | Experience level: first safari
we don't recommend this company
we just done Safari with this company, and it was very bad experience:
we booked a Land cruiser, it was very very slow, and it has almost no power, when overtaking its very dangerous, and the driver need very long clearance distance to overtake (sometimes it takes 20 min waiting behind a big truck who is driving 30km/h).
Driver was not exceeding 50-55 Km/h on the highway, for 6-7 long driving hours everyday ( this is according to my accurate Garmin GPS)
the worst part of the trip is the driver himself, we don't feel comfortable at all with him, he speaks English well, but he doesn't want to talk or explain anything about the country or the trip,and the way he answers any question it will make you think 100 times before asking him again.
he complains every time we ask him to stop for toilet, and he claimed that there is no toilets all over the way, until we forced him to stop.
he never ever give any straight answer when asking for the distance or timing to arrive to the camp,
we drive daily 6-7 hours from park to park, whenever we ask him where are we, or how long we still need to arrive?he answer ( we are not far). this is so annoying, so we start asking the locals when we stop in the petrol stations, and he also complains, and he said ( stop asking them they will not know).
we been in many many countries with privet drivers, but nothing was like this.
the driver is very important in such a trip, because you are all the day with him inside the car, and its serious problem if they make you feel uncomfortable.
US
65+ years of age | Experience level: first safari
They Cancel our trip before 24 hrs our of departur to Kenya&Did not refund our Deposit of $11300.00
No star-No Star-No Star & if I have to give them a star then it is -10 or -100 star
We would like to rate Africa Remote Safaris very high, however we cannot do that because we never made it on the tour. Initially they were very helpful during our booking process, answering questions about the hotels and the particulars of the safari.
However this is where we must rate them Poor and we must advise no one else to book with them.
Several weeks prior to the trip, we had not heard back on our general email inquiries - this was not typical as they originally were very responsive. The day before our scheduled trip, we received an email from Africa Remote Safaris warning of increased Cholera cases in Kenya, and political unrest due to upcoming Kenyan elections. They advised us to cancel the tour, which We responded immediately acknowledging that we will cancel the tour based on their suggestion, and asked how we can proceed to get a refund of the $11,300 USD we had already spent on our deposits.
We heard no word from them for over 3 weeks. No responses to email. No one answered our calls.
Finally we received one email indicating they are sorry for the delay, and that employees are just now getting back to work and getting settled. However, we received no communication after that email.
Our tour was scheduled for July 31 - Aug 11. We cancelled the tour per their advice on July 29 (the day before we were to depart for Nairobi).
It is now September 1st, and we have still received no communication, other than that one email.
As much as we would like to give a high rating, we cannot.
Anything reading this "must not book with Africa Remote Safaris"
Not reply from them, sending 1 e-mail everyday
US
50-65 years of age | Experience level: 2-5 safaris
The bare minimum in both the company and the driver!!!!
Well emails were essentially good in the beginning we had conflicting prices attempting to recharge us for something we've already paid for. Having to walk two blocks at 11:30 p.m. with all our luggage in downtown Nairobi only to be left by the driver another 20 minutes to go get the car. On the way to the safari he drove very slowly to get to our destination on the way back he speeded 15 miles over. No communication between the operator and the driver didn't know our agenda argued about it with us didn't know about meal prep didn't know much nor did he point it out to us. It was horrible didn't have water had to remind him about it. He was more of a glorified cab driver than a guide. Choose someone else for Safari so you're not stressed out on your trip because of the owner and the driver.
ES
35-50 years of age | Experience level: first safari
Thieves!!!!
I booked a Safary with them and everything was fine until a hotel made a charge in my visa because they didn't pay the hotel when I already payed them all my expenses
I tried to get in contact with them but never answer
Don't book with them!!!
PL
20-35 years of age | Experience level: first safari
Car crush & stolen money - make sure not to book any trip with It Started in Africa!
The safari with It Started in Africa was a series of bad adventures and lost money.
The trip started with a car crush with a fuel truck in the middle of Ngorongoro conservation area, caused by our car breaks malfunction. It was very dangerous situation, fortunately we managed to continue the trip next day in a new car (even it worse shape), without very serious injuries, but being really shaken up, in pain and with multiple bruises.
Secondly, the problems with financials appeared. Enough though we covered all the fees and permits in advance we were forced to pay again for entrances to National Parks. Not only we had to cover the expensive payments again, but also we were hold on each gate for hours, losing time planned for our safari (above on a whole day that we already lost due to the car accident). Moreover, it turned out that the company did not pay their subcontractors as well, e.g. for our car rental. Therefore, on a final day of our safari we were hunted through the Ngogoro crater by the car owner, who insisted on immediate car return. Instead of enjoying the nature we were forced to participate in multiple arguments between our driver and the car owner about the missing money. The problems continued also upon our arrival to Zanzibar where we had to repay multiple transport fees, which again we already covered by us before.
We discussed it with the ITIA office multiple times and did not receive any attention or support, at certain point the office simply stopped answering the phone or returning emails.
We are also aware that this was not an exceptional case, as during our trip we have met several other groups, who had to repay the fees already covered and like us lost a lot of money.
We selected ITIA as tour operator due to their highly positive reviews at TripAdvisor. Unfortunately, those turn out to be absolutely not true. Not only they stole money from us, but most importantly they did not ensure safety and support during our trip. Make sure you never book any trip with It Started in Africa office.
US
Scammed
We got duped for 5k from this company. We paid in full and the company ran off with everyone's money. Someone removed the trip advisor comments of everyone beginning to try and figure out what happened. Endless lies and deceit.
50-65 years of age | Experience level: first safari
Our deposit $4000US missing
We have planned a Safari for December2017 and received the same email as everyone else about someone running off with the money
We were told our trip is safe and is with another company.
When we contacted that company it is not so
So rang all hotels on our itinary some booked some not, none have received any payment
This is very disaapointing...Do not go with this company
We have tried to contact all Tanzanian tourist boards and even the Tourism Minister and are waiting replies