Reviews

Average User Rating
4.8/5

Rating Breakdown

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stelio   –  
United Kingdom UK
Visited: June 2015 Reviewed: Jul 12, 2015

Email stelio  |  20-35 years of age  |  Experience level: over 5 safaris

The review below is the personal opinion of stelio and not that of SafariBookings.
missold package
1/5

We have missold a Safari Package, we took the Kenya and Tanzania package as advertised on their website and we paid $1700 per person for 10 nights.
First of all Karibu Safari is not licensed to operate in Kenya, so basically they took us to the border, put us on a transfer and gave us to a different agency... very different from what we had paid for and we were expecting
Karibu Safari and Robert demonstrated their incompetence from the information stage until the organization stage of our trip.
More specifically we experienced the following issues:
1) they sold us a package with max 6 people in the van and for 4 days there were 7 people in the car
2) WIFI at lodges and hotels, Robert told us that there was WIFI at the lodges and hotel in Kenya but there was not WIFI in any of the lodges in Kenya & Tanzania, the quality of the lodges and the services offered was ridiculous, we spoke with other travelers and our lodges were the cheapest and the worst ones that you can find...
3) Waiting time, on the way from masai mara to lake nakuru, we have to wait 3 hours in the middle of the road for an other car to change passengers and due to this inconvenient we lost our night game drive to lake nakuru
4) Lake nakuru to Amboseli trip: they told us that was 4 hours driving when it took more than 10 hours due to the fact that we have to go to Nairobi to pick an other tourist and got stuck in the traffic
5)Passing from Kenya to Tanzania, we had to wait 4 hours, the transfer that Karibu arranged for us did not have valid documents to pass the border, as a result of it a group of 14 people spent 4 hours with 40 degrees waiting.... a taxy would have costed $30 and would have avoided our group of 4 people waiting 4 hours.
The result of this 4 hours waiting time was the shift of lake manyara and the cancellation of our night at ngorongoro camp, again this is not what we have paid for and with a little bit of care and attention should have been avoided, we were not paying the price for a budget safari and there are not excuses for this lack of organization, an agency who arrange a crossborder transfer with a car who has not documents should be closed straight away....
6) We were in the group with Tanya (you can read the other 1 star review) and we agree with everything that she said, Karibu staff was just rude and careless promising things that they were not willing to do just looking how to get few more dollars...

I really cannot believe that the 5 stars review are genuine, personally we had a terrible experience and the worst element was the discussion with Robert and the other Karibu staff who wanted to be right and cannot accept the evidence, after several discussion they apologized and they refused to offer a compensation for all the inconvenience that we suffered.

Robert and his staff think that the fact that they have not left us in the middle of the road is a success, they have no idea of what it means customer service and they think that tourists are just chicken to get money out of it, they cannot understand customer need and if they only wanted to, they could have offered a much better service making customers happy and giving value for the money spent

Reply from Karibu Safaris In Kenya
Reply from Karibu Safaris In Kenya
Posted on Jul 31, 2015

Karibu Safaris is licensed operator in Kenya(Anybody in doubt we can email them the certificate offered to us my the ministry of tourism).

There was a recently new accord signed by both Kenya and Tanzania that no operator shall be allowed to operate in another country even there vehicles should not pass the border point hence work in partners as agents from both countries.

You and Diana(traveled as a couple) you have posted 2 similar reviews, so we have responded to her review page.

Sorry for the bad experience you had while on safari,as much as it has tainted a bad picture it has made us also change the way we operate group joining safari for the better and nothing like this will ever happen in the future.

DIRECTOR
Msafiri

Anna   –  
Ethiopia ET
Visited: May 2021 Reviewed: May 6, 2021

Email Anna  |  20-35 years of age  |  Experience level: 2-5 safaris

The review below is the personal opinion of Anna and not that of SafariBookings.
Not professionnal or serious enough
2/5

I booked two different safari tours with this company. I had to pay cash for the 2 tours and the tour operator applies a strange conversion rate (440$ -> 48400 KES). I did'nt complain at the time.

The first tour was a 3 days in Masai Mara tour - safari joining group : it went quite well, especially thanks to our guide James who really did his best to help us find the Big Five.
However, we didn't get water as planned on the website. When I asked the company, they put responsability on the guide.

The second tour was a One Day solo in Amboseli: the guide was supposed to pick me up at 5am at the hotel. He arrived at 5:40 because of a technical problem with the car. This car was so old that it was already amazing that it could still drive. The first guide drove at a gas station and I had to wait for another 15 minutes for a second driver to come and pick me up. A lunch box was supposed to be included so we could have lunch in the park but it was'nt. So we headed to the park and had nothing to eat before 5 pm, at a gas station, when we came back to Nairobi.

When I wrote to the tour operator to complain and ask for compensation, they didn't even bother to answer and at least apologize.

I know I booked cheap tours, but even when it's cheap you can expect the basic professionalism from a tour operator.

Zeev   –  
Israel IL
Visited: March 2017 Reviewed: Mar 28, 2017

Email Zeev  |  50-65 years of age  |  Experience level: 2-5 safaris

The review below is the personal opinion of Zeev and not that of SafariBookings.
If you have another option, choose to use it
2/5

Safari is minimal in terms of conditions.
The vehicle was Oldest relative to other safari vehicles.
Unconventional tour coordination, planning was poor, not based on customer requirements, the driver wanted to finish as quickly as possible without taking additional sites. Edward and recommended his name to go with it.
Robert was not available to solve problems, and at the end of evaded answering the allegations.
There are other companies that drive safari, recommended to get them on trips in Kenya.

Reply from Karibu Safaris In Kenya
Reply from Karibu Safaris In Kenya
Posted on Mar 29, 2017


Thanks for the feed back,

I took sometime to make a follow up on your complain and questioned robert and edward and was told that all was well when you did the 4Days Masai Mara and Lake Nakuru(even the guest from Ukraine (Aleksandra) wrote a review immediately after getting dropped at the hotel from the safari, the whole problem started on the last day when you were taken to at the base of mount kenya to take photos and you demanded be taken for game drives which was not included in the package you were offered and when Edward asked you to confirm with your program and whats included you confirmed and saw it was not included, as for you to have game drives we had to pay park fees and car and driver park fees and Edward suggested that you pay the park fees and then you be taken for game drives which you declined and returned to Nairobi.

Robert on the given day was not around(Saturday) we usually send him out on the field over weekends for camp/accomodation inspections, but we sent Arony the driver guide that you went with the 4Days Masai Mara and Lake Nakuru and when he reached the hotel was told your out, he called you and you told him you were out and you will call him when you arrive which you did not.

About the safari vans we have the latest safari vans in kenya(wish could attached some of the photos) that's why many small safari operators trust us and give us there guests to join with ours to take on safari.

Sorry once again and i will do my investigation keenly and who ever will be held responsible has to be punished.

Regards

Msafiri
CHAIRMAN

Dee Johnson   –  
Sweden SE
Visited: January 2021 Reviewed: Mar 31, 2021

Email Dee Johnson  |  35-50 years of age  |  Experience level: over 5 safaris

The review below is the personal opinion of Dee Johnson and not that of SafariBookings.
AVOID! AVOID! AVOID!
1/5

With this I am expressing my deepest disappointment regarding the 3-Day tour we received from Karibu Safaris in Kenya.
The communication with Robert and the tour planning was ok, I have no complaint about that.
The problem is the way the tour was guided and the attitude from the driver and tour guide HAMISI, it was a very strong disappointment and even humiliation towards us as visitors and customers.

- no drinking water for the guests. When I asked about the water, the tour guide HAMISI said "sorry, I forgot". But at the same time he had drinking water, even several bottles!!!, at the game drive and was drinking himself and keeping them in the cooler box. That was very very much humiliating. Very unprofessional conduct. Phaawww!

- on the 3rd day's morning we were supposed to have a game drive in Amboseli park till 10am in the morning (that was confirmed beforehand by Robert - the organiser), but we left the park at 8:40 already with no reason. So the driver cut us the pleasure of experiencing the park by one half (50%), as we spent there only about one and a half hours (90 minutes). Another hour and 20 minutes were stolen. It's a huge disappointment. Robbery!!!

- the choice of the roads. In order to maybe make a small fuel economy (6 to 10$), the driver chose rural roads that in parts were hardly passable and full of dust, all our clothes, bags, hair, bodies and electronic equipment was in dirt and dust. The driver, willing to save a few hundreds of shillings, was driving the roads that are no good for safari tours. We did not meet a single other Safari tour operator's vehicle while taking the rural roads, while there were many of them on paved roads. So the point is that the unprofessional driver/tour guide deliberately chose bad roads just to make some "shortcut" meanwhile breaking the company's vehicle and disappointing the customers that were on a private tour. That is soooo STUPID!!!! We made a remark on that before our return on which driver HAMISI only laughed at us - straight into our faces... Very very humiliating!!! Guys avoid this scam of an operator!!!

There are some more problems and negative remarks that I should point out like a lack of explanation about the parks, surroundings, eco-system, animals, history, etc.; - instead the driver is chatting by sending texts on his smartphone...

- the vehicle arrived to pick us up dusty and dirty inside (from outside was ok) - it's just a proof of to what extent this company is unprofessional and do not consider the comfort and needs of their customers. I have experienced over six different tours in Tanzania and Kenya and I can compare the services received by this incompetent company with others.
This operator should be AVOIDED!!!

I need to express that I deeply regret having chosen this company's services and I have to warn other visitors and possible clients to AVOID tours given by Karibu Safaris in Kenya.

AVOID! AVOID! AVOID!

Diana Contreras   –  
United Kingdom UK
Visited: June 2015 Reviewed: Jul 12, 2015

20-35 years of age  |  Experience level: first safari

The review below is the personal opinion of Diana Contreras and not that of SafariBookings.
Miss sold safari package, asked for a refund and never got even an apology. Total rip off
1/5

1) Number of passengers in the cars, we have agreed for MAX 6 passenger and for several days there were 7 people in the car making the game drive very uncomfortable since there is no space for everybody to view from the roof.

2) Road Trip from Masai Mara until Nakuru
We and other 4 clients has to wait for 3 hours at the restaurant for a connecting van/safari group (coming from the same place!!!).
This delay meant that we were not able to have the evening game drive in Nakuru as per schedule

3) Road trip from Naroku until Amboseli
We passed to Nairobi to pick the chef and an other passenger instead than going directly to Amboseli, we found a lot of traffic to get in and out from Nairobi and this deviation made our travel longer of probably 2-3 hours and made our travel even longer, obviously we missed the evening game drive as advertised on the schedule

4) road trip from Amboseli until Arusha
the arrangement of this trip was just unbelieveble, we waited for 4 hours at the border with two other spanish tourist due to your arrangement (travel in a 15 pax) as we first had to get our visas (10am) wait for the shuttle (12am) and wait for another three hours for the other 15 people and one BUS!! to get their docs. As a result, we had lunch at 4pm and missed our afternoon game drive in Navaisha (arrived when it closed 6pm).

The result of this delay was the cancellation of the evening game drive to lake Manyara and the change of schedule for the rest of the trip in Tanzania

5) Lodges advertised, you advertised on your schedule Mara sidai camp and we stayed in a different one (Lenchada), without internet (as advertised and a very low quality) None of the lodges have internet in the contrary of what you told us.

6) Advertising a cross country package that you cannot offer, your company is cleraly not registred and authorized for doing business in Tanzania, and therefore you cannot sell a package without saying that it would be provided by a different company (Aruexpeditions).

Reply from Karibu Safaris In Kenya
Reply from Karibu Safaris In Kenya
Posted on Jul 31, 2015

1) Honestly the 7th person joined you while you were heading Amboseli(Tanya) she also wrote a review other wise in masai mara you were 3pax nakuru you were 6pax.

2) We are sorry for the delay,the delay was caused by another safari company car broke down and we could not watch there clients suffer and at the end of the day all us are promoting kenya as a travel destination you arrive lake nakuru late but we compensated for you game drive on the next day before departing to Amboseli.

3) From Masai mara to Amboseli you have to pass Nairobi no other option what cause the heavy traffic jam was the heavy commercial truck driver blocked the highway and were on a go slow because of police harassment.,but we take the blame for that.

4)For the border crossing after you borded the shuttle(the shuttle was not ours it a P.S.V-Rainbow shuttle) the immigration detained it for a while because they had fogot to carry the original log book thats where the delay was making you arrive lake manyara late and not sleep in the park but outside because the park get closed at by 6pm.

5)In the program we sent to you via email we never mentioned Mara Sidai but Lenchada check your emails well...just check in internet you will see mara sidai reviews and lenchada reviews and the facilities it self you can compare the difference,as a tour operator we visit there every weekend for inspection, I think you were corresponding with another operator that offered mara sidai making the booking with us that why you say we offered that..

6) The was a new law that no Kenyan tourist vehicle can enter Tanzania and no Tanzania tourist vehicle can enter kenya even at the airports so we have to work with agents this was to create equality and no company has permit to operate in both countries we have to use agents/partners.

Kindy also reply with where you stated in the email that you wanted refund...honestly its not good to paint a bad picture, we apologized and explained what happened on email correspondence with stelio( your travel companion)

Director
Msafiri

Tania Paschen   –  
United Kingdom UK
Visited: June 2015 Reviewed: Jun 29, 2015

Email Tania Paschen  |  35-50 years of age  |  Experience level: over 5 safaris

The review below is the personal opinion of Tania Paschen and not that of SafariBookings.
3 day safari that really only added up to 1 day - promised refund never came!
1/5

I booked a 3 day safari to Amboseli with Karibu Safaris. I was told I would be joining a group on their way through from the Masaai Mara and be picked up at 12.00 midday. I was not picked up until 3.30, meaning that the game drive scheduled for that afternoon did not happen as we were travelling til 9.00 that night, and eating dinner almost at 10.00. I was also promised free water and a visit to a Massai village - neither happened. The group I joined had been told they would all get a window seat in the van - my arrival meant that there were 3 in a row on our seat, and we couldn't all stand up at once to do the game viewing when we finally got out into the park for a day. It was a good day, very average lunch, accommodation VERY basic, stinking toilets, 20 mins to get hot water etc The next day after a 2 hour game drive we had to drive to the Kenya / Tanzania border to drop off some of the group. This meant me sitting in the van for 2 hours in various carparks waiting for them to be sorted over the border. Not my problem, not what I paid for. So 3 days was two days driving and the equivalent of 1 day game viewing. Arrived back into Nairobi at 2.00pm - nothing like a full day there either. I asked for a refund, was told that I would be given $50 refund, I said $60 given the free water had not eventuated either, and so was told I would get $60. I sent account details, was told that it had gone to accounts, and now - typically - am not getting any replies to my enquiries. The trip was also run by Bigtime safaris, a totally different company I was just thrown onto. I have been travelling through Africa for 15 years and this was the most disappointing trip - lied to, oversold, bored sitting waiting in carparks while others had their trip sorted out and I couldn't get mine sorted, and then to be promised in various emails a refund only to have that fall by the wayside too. DO NOT GO WITH KARIBU!

Reply from Karibu Safaris In Kenya
Reply from Karibu Safaris In Kenya
Posted on Jun 30, 2015

Hi Tania,

Sorry about your experiance while in safari with us.

From the begining of the emails we have mentioned to you that we have a depature to amboseli for 2nights 3days that will begin by 1pm because the clients were coming from lake nakuru, on that day the clients had extended the game drive and there was a delay, we told you about it and picked you from your hotel and took you for lunch at the city center so that they can just pick you while they will be on transit, you mentioned that you have been in nairobi before several times and new the trafic around the city center, the driver got stuck ih the trafic jam and reached by 3pm you arrived amboseli at night and had dinner and overnight at Kimana tented camp where all the other guest stayed, we were not aware of the bad state toilets it could be better if you could have told the camp manager and he could have changed your room because we had called him after you wrote the email and he said there were other rooms with were no occupied and he could have changed.

The 3days safari group joining to amboseli is usualy $420 and since we knew you are going to miss the 1st game day game drive we changed you Usd350(park fees is usd80 × 2= $160) then we paid for accomodation, driver guide, transport and meals, so the price wasent high for the safari.

The tour included visit to the masai village(transfer to the village)and not the entrance fee to the village.

We had 4pax including you for the trip and bigtime safaris had other clients too and we decided to join them (but its a mistake that will never happen again).

About your refund kindly check with your bank because we have sent you the $60 as per the details you gave us.

From the experiance we had with the amboseli trip we have stoped selling amboseli to clients who will be joining the safari from nairobi to amboseli joining clients who will be coming from lake nakuru because of the delays and we will sell private safari only from nairobi to amboseli.

Next time you will be in kenya(i am told you said you come kenya for work each time)pass by our offices we will offer a complimenatry trip.just ask for the DIRECTOR.

We have also purnished the staff who was hundling you by not repsonding to your complains on time.

Sorry about that and it will not happen again, visit us when you come back again in kenya.

Regards

Msafiri
DIRECTOR

Lisa   –  
United States US
Visited: March 2020 Reviewed: Apr 1, 2020

Email Lisa  |  50-65 years of age  |  Experience level: first safari

The review below is the personal opinion of Lisa and not that of SafariBookings.
Robert was responsive and staff friendly but............. NOT an overall great experience - Sadly
2/5

Robert was very responsive. In fact, I contacted a few companies and thought that I was working with Robert for a couple of weeks to find out that it was another company. A couple of days before I thought I was going on Safari, I found out from the other company that it wasn't Karibu and didn't think I would have a chance to go on a safari last minute. I called Robert and he said he needed to call me back to see if it was still possible. I was then confirmed for a 7 day safari that was to start in Masai Mara and then go to Amboseli as the last park. He also said that I could pay in Shillings since I did not have USD. (I was on a working visa and had been in the country for 3 months, so only had Shillings)

I was greeted a few days later by a driver who was picking me and taking me to the office to start my safari. I didn't think any of it. Got to the office and signed my paperwork and paid. Was brought downstairs and put in the same low rider vehicle that the driver picked me up in. I just thought the driver was taking me to the place were the Open top Vans or jeeps were going to be. After the driver started to drive out of town, I questioned him on the vehicle and he said no that it was just me and him and in the car. He then said, instead of going to Masai Mara, we were going to go to Amboseli first and go backward because the car can't be driven in Masai Mara. I told him that I was not happy and didn't think this was going to work. He said that even with a car, It wouldn't be an issue getting great pictures in Amboseli. After trying to contact the office and not getting through, I felt I had no choice and agreed. SADLY, not true.

Don't get me wrong, the driver was a GREAT guy...... and due to CoronoVirus and the country shutting the borders and airports down, I had to leave after the first full day. Karibu did give me a partial refund (only for 4 days of park fees - about 200) but I was hoping for more due to the fact that I was in a car that was so low, the undercarriage of the car came off and we couldn't go that far into the park because it would flood out or scrap. Plus trying to take pictures so low in this car with tinted windows was a nightmare. I only got one day and it really didn't give me the happy experience I was looking for. When I got home aside from the photos on the hilltop from lunch, they were not great!!!! Not from my cell phone or borrowed camera.

I took pictures of the car but it doesn't allow me to add them onto this review sadly. You will see what a disaster of a car it was for a safari.

Like I said Robert was nice and replied back quickly and Raymond the driver in the car was nice and felt bad. The staff at the tented camp was great too.....

If it wasn't for the LOW RIDER CAR, and the fact that they didn't refund me in full the money for the other 5 days, I think this company might have been fine which is the reason why I gave them 2 stars. I feel bad for rating so low but it just wasn't practical putting someone so low in a car with dirty tinted windows for a safari after they confirm via email that the vehicle was an open-top Van. I honestly would have rather not even gone and saved myself a lot of money.

Reply from Karibu Safaris In Kenya
Reply from Karibu Safaris In Kenya
Posted on Apr 2, 2020

Hi Lisa,

Yes you were in kenya for a volunteer work in Machakos County and after that you booked a 7Days safari with us and this was ust at the begining of the corona virus out break and we had plenty cancellations so we decided to back track your safari and start with Amboseli in a smaller car and when you head to lake Nakuru, Lake Naivasha & Masai Mara you will meet up with other travelers and continue the safari with a popping up rooftop safari van as we did not want to cancel your safari beginning date.

When you were coming from Amboseli to meet the other travelers to head to lake nakuru you called the office and said you have changed your plans and your heading back to the USA the same day at 2pm and requested to be dropped at the airport and demanded for your refund, as per the hospitality policy thats last munite cancelation and No refund on that but we decided to refund you the park fees (USD80 x2 for masai mara), (USD26 x 1 for Hellsgate-lake naivasha) and (USD60 x 1 for lake nakuru) as we were going to bank it the same day you canceled and we refunded it to you.

Accommodation in all the facilities were paid in advance and we could not get a refund on that.

Park fees that we had not banked in the kenya government account for the entrance fees is what we refunded, lucky to you you canceled the safari early before the banked opened for us to do the banking.

The pandemic has caused of cancellation making group joining safari not possible at the moment.

We are sorry about your experience and we will take your feedback and work on it for other futures safaris.

Regards

LEON
CHAIRMAN



Marco   –  
Switzerland CH
Visited: October 2021 Reviewed: Oct 22, 2021

Email Marco  |  20-35 years of age  |  Experience level: 2-5 safaris

The review below is the personal opinion of Marco and not that of SafariBookings.
Never again
1/5



+ The organisation is very well and they‘re very fast in responding
+ They were always on time for the pick up

- The car was in a very bad condition. Also it was not a Land Cruiser. They took us to safari in a very old bus. The seat belt was broken, some electrical cable were falling down and also some parts of the roof were falling down what made it difficult to look for animals while on safari with the open roof. Also we had to be towed two times.
- The driver only spoke limited english
- The driver‘s phone was ringing very loud every 5 Minutes (I‘m not talking about the radio microphone he used to communicate with other guides) and he was answering to private calls
- We paid USD 990.00 for the tour. On the internet I saw that the tour only costs USD 950.00.
- In their 3 days maasai mara tour they advertise that you do 3 game drives (day 1: evening game drive, day 2: fully day game drive, day 3: morning game drive). Once you get there they don‘t want to take you to another game drive on the third day. We had to discuss for hours with the driver and the office until they agreed to bring us to the game drive on the third day. However, they kept the third game drive very short (2 hours), even we had more time because we agreed to drop us off at Nairobi Airport at 6pm. At the end of the game drive we saw cheetahs getting ready to attack wildebeests. There were other 20 cars around to wait until the cheetahs attacked. After 10 minutes our driver said, we got to go back to Nairobi. We didn‘t understand, as we had so much time left until our flight left. On our way back the driver told us, that we will pick up 2 other guests and bring them back to Nairobi (even we booked private safari…). So we had to make space for them. When we got to Nairobi, we first stopped at their apartment to drop off their luggage, then they got back in the car and after we dropped them off in the Nairobi West Hospital for their Covid Test. Traffic in Nairobi is really bad and this stops in Nairobi cost us about 2 hours. Finally we got to the airport and it was clear to us why we made only such a short game drive in the morning: It was because of the 2 People we had to pick up and this wasn‘t told us in advance. Don‘t get me wrong, the 2 people were really nice, but we expected our day to be different.

In general, be carefull with all tours: They advertise all 3 days Maasai Mara Tours with 3 days Safari (Evening game drive the first day, fully day game drive the second day and morning game drive the third day). But most of the cheap tours like this try to skip the last morning tour and tell you „you‘ve already seen everything yesterday bla bla bla“. The reason they do this is, that the Park Fee for Maasai Mara is paid per 24 hours. This means, if you go to the first game drive in the evening from 4pm to 6pm and the next day you do a full day game drive from 7 am to 4 pm they only pay one day park fee. If you do a game drive on the third day, they would have to pay additional USD 80.00 for each guest (hope my explanation makes sence). So always make sure to clarify in advance what you will pay and what you will get. We met spanish people on a similar tour and they had to pay the park fee seperately for 48 hours (USD 160.00 each). They gave the money directly to the guide and I guess he only buyed tickets for 24 hours and told them that they‘re not going to do a third game drive. So he kept 80 USD of each passenger for himself.

Marta   –  
Spain ES
Visited: September 2019 Reviewed: Oct 2, 2019

Email Marta  |  35-50 years of age  |  Experience level: 2-5 safaris

The review below is the personal opinion of Marta and not that of SafariBookings.
If problems come up they just ignore you
1/5

We booked the 10 day tour that includes safaris at Kenya and Tanzania. The only positive thing that has happened with this agency was that we had Aruni the first three days as a driver (he was 10/10). But, since the beginning, the programme you are supposed to follow is not followed at all, and they skip several game drives during those 10 days. Our big problem with the agency began when we arrived to Tanzania and we tried to contact to the agency because again they were skiping the morning game drive at Manyara Lake. Although at the beginning they answered back, they did not give me any solution, and that same day they did not amswered until now. They were supposed to provide me a transfer to Kilimanjaro Airport the last day (paying 40 dolar). I messeged them by WhatsApp to see if finally they will provide it or not. They did not answered. I asked then the Tanzanian agency with which they cooperate and the said that they will arrange the transfer for the airport for me. Suddenly, when I was expecting to pay for that transfer, our guide and driver at Tanzania, Joseph, said that his boss wanted to talk to me by the mobile. His boss told me that Karibu would aford the payment of the transfer to the airport, although personal of Karibu did not inform me about that by WhatsApp. They were supposed to pick us up at 4:30 am. Noone appeared at the hotel. At 4:45 am we calles for a taxi. I have contacte to the hotel once we have arrived to Zanzibar and they have confirmed that no driver went to the hotel. This agency is no serious, so don't waste your money with them. Some times low proceso become expensive and a headache!

Andoni   –  
France FR
Visited: December 2018 Reviewed: Dec 15, 2018

Email Andoni  |  20-35 years of age  |  Experience level: over 5 safaris

The review below is the personal opinion of Andoni and not that of SafariBookings.
Plan not respected, lies, never been to Masai Triangle, not real Masai Mara Park.
1/5

Absolute joke:
- We’ve been asked to pay cash.
- The manager asked us to give a good review afterward, before the Safari even started.
- The driver in “Masai Mara” spent his all time on the phone and gave us very very very few information
- He also drove very dangerously because the Rangers were “chasing us”. We were on a restricted area
- We also spent an entire day in the car transferring to Masai Mara to Lake Nakuru (the driver refused to do a morning or evening game drive, and on top of that he dared to say I “asked for more time to sleep in the morning”)
- We discovered during dinner with other tourists that are used to Safaris, that the Masai Mara site we visited was actually a very very small part of the park. We had actually never been inside the Masai Triangle.

I can see that I’m not the only tourist to complain about this agency. Other customers complained on TripAdvisor.
I honestly think that this is a scam.

Thanks to Alex, the “new” guide that we had to make the overall experience slightly better.

Reply from Karibu Safaris In Kenya
Reply from Karibu Safaris In Kenya
Posted on Dec 18, 2018


Hi,

Am so sorry to hear that.....that must have been really frustrating - That was not the plan.

You were booked for the 4Days 3nights Masai Mara and on the 2nd night you choosed to go to lake nakuru with the other group which were leaving masai mara early to lake nakuru, i wish you could have stuck with the old plan of you staying in Masai Mara for 3nights we could not have this problem.

I had of your complain earlier when you reached lake nakuru and offered you boat in lake naivasha which you agreed as compensation for you departing early in Masai Mara.

About the driver talking on phone he has explained that his Radio call was not working hence he had to use his mobile to communicate with the other driver guides in the park in regards to the wild animals locations...but we have fixed in now.

We have learnt from the mistakes and it will not happen again.

Thanks for bringing this to may attention.

Regards

Mary
Safari coodinator





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