Mr. Ibrahim Mruma, Managing Director
Luitours and Safaris
- Located In:
- Size:
- 5-10 employees (Founded in 2018)
- Tour Types:
- Custom budget & mid-range tours that can start every day
- Destinations:
- Price Range:
- $50 to $150 per person per day (USD, excl. int'l flights)
Reviews
US
Email Steven | 50-65 years of age | Experience level: over 5 safaris
DISAPPOINTING!
Embarked on a 4-day safari to Selous. On the way to the national park, the driver slammed into a curb. The impact injuring my wife’s lower back, hip and ribs. It was an unforced, self-accident and 100% fault of the driver. There were witnesses. He apologized profusely over and over again. My wife was in considerable pain and unable to continue the safari. We were forced to cancel the trip. I asked for a partial refund on the safari, but the tour operator refused, claiming it was not their fault and that he is out a lot of money! Not what you want to hear from your tour operator.
While accidents can happen on adventure trips, it’s how a company responds to such situations that separate the good ones from the bad ones. We did not feel safe with this company and are very disappointed.
In the end, no safari, no animals, no refund, just an injured wife and bad memories.
Reply from Luitours and Safaris
Posted on Jul 5, 2023Steven was our Client and he booked 8 Days Safari to Selous, Mikumi, Ruaha and Udzungwa Mountains
On 31st May 2023 (Few hours before safari) he called me that they will not be able to start the tour in the next morning because his wife got sick in Zanzibar and he wanted me to adjust the tour by one day which I agreed (To start the tour on 2nd June) with the same itinerary
That they'll fly to Dar on 1st June so they can start the tour on 2nd June. But on 1st June he then called and texted me that his wife is very sick and the Doctor in Zanzibar advised them not to fly
That day passed and he called and texted me on 2nd June informing me that it will be hard for them to fly as his wife is not doing well, but they wish to fly the next day (3rd June) to Dar es Salaam and just relax in the hotel for 3 days
He also asked if I can change the itinerary and do a small safari , I told him that according to cancellation policies there will be no refund for the booked accommodations, he then replied (I don't care about that, i only care for my wife now, we'll find other accommodations)
He asked me if I can book the hotel in Dar es Salaam for them. He picked the hotel (Mediterrano Hotel) and we booked, we also arranged airport pick for them (From Dar es Salaam airport to the Mediterrano Hotel)
On 5th June he texted me that his wife is still weak but they wish to go on safari the next day. And asked me if I can offer them a small safari for 4 days and they were suggesting Nyerere National Park
I said ok, I'll do it because they planned this trip since 2019 and I wanted them to have a really taste of Tanzania Safari
He suggested accommodation which is comfortable to stay and rest incase his wife won't be able to go for game drive as she was still sick and weak. I booked them Selous Safari Lodge for 3 nights
Then on 6th June the tour started and I gave them the best safari car with AC and a well professional driver/guide. The driver was driving very slowly as they've requested, as you all know that from Dar es Salaam to Selous after getting out of town there's a rough road and after a certain drive his wife stoped the car and complained that she broke her rib saying that the driver hit a curb
The driver asked to take her to the hospital but she refused. He then asked them if they are ok to continue with the safari to Selous and she said it's fine they can proceed with the drive. I'm wondering how someone with the broken rib continue with the safari and refused to go to the hospital
DE
Email Jochen Spindler | 35-50 years of age | Experience level: first safari
Awesome Experience
We did a 5-day safari to serengeti, crater and tarangire nationalparc with our guide Godlisten. It was very well organized. The pickup was always right on time and Godlisten has a great knowledge of the animals and their behaviour which he is happy to share. We also got additional information about the country and the
people living here. He did always take good care of us and his english was also easy to understand. We saw the big-5 and many more. The lodges they picked out were outstanding. So it has been a great experience and we can highly recommend booking that tour.
FR
Email Sarah | 20-35 years of age | Experience level: first safari
Great safari with Luitours. From the organisation to the tour every was perfect.
The safari was perfect. The communication with Ibrahim was smooth. Even in the rain season we were able to see a lot of animals thanks to our guide Shomvi. He was very nice and funny.
I really recommend Luitours.
Email Barbara Seller | 50-65 years of age | Experience level: over 5 safaris
Perfect organization
We were picked up early in the morning with a very nice clean car and brought to the airport. The driver organized all check in. When we arrived at the air strip our guide and driver Eric picked us up and we started directly our first game drive. It was amazing what we saw. Giraffes warthog buffaloes lions elephants impala and lots of birds. Eric drove careful and gave us time to observe the beautiful landscape and animals. He was very knowledgeable and explained everything in an interesting way. We did a change of the program for the second and third day which was no problem at all. Just a short Whatsup to Ibrahim from luitours and everything was perfectly organized again.
The lodge we stayed was good and clean, the team there very friendly and welcoming. The only point of improvement would be the breakfast which was very simple. Lunch and dinner were very tasty and catered for everyone. When we returned the driver was waiting for us already and we were brought back with no problems even it was the first day of Ramadan. Thank you for an amazing experience.
CZ
Email David Hanzlík | 35-50 years of age | Experience level: 2-5 safaris
Everything went well
The services and communication went well, we really liked the professional approach of Safari and can only recommend it
IM
Email Gary Proctor | 50-65 years of age | Experience level: over 5 safaris
Great company to work with and our guide Khalifa was fantastic
Working with the owner Ibrahim, we managed to create a bespoke 10 day private safari through some of the southern circuit national parks. Collected from the airport we were taken through Nyerere, Mikumi and Ruaha National Parks before coming back via the Udzungwa Mountains to see the waterfalls. Our guide Khalifa was a fantastic driver and animal spotter. He constantly made sure we were ok and was very knowledgeable about the places we visited. Regarding the parks themselves, they all had something to offer, Nyerere had the Rufiji River and was really quite beautiful. Mikumi, whilst not as attractive, a bit like the open Serengeti plains, had the best animal sightings, whilst Ruaha was just stunning scenery. To go on safari through so many baobab trees, palm trees and huge boulders was amazing, and so many elephants. We got lucky and saw cheetahs here too. Anyway, I would highly recommend LuiTours as a company that can fix a bespoke safari for you, they were very friendly and flexible to our demands and requirements. And I can't recommend Khalifa high enough as a great guide and friendly guy. If we come back we will use LuiTours and Khalifa again without a doubt.
Email Behina | 20-35 years of age | Experience level: first safari
Went above and beyond
We received very swift responses from Ibrahim and he was really helpful if we had any queries. Our tour guide Khassim was amazing, he ensured we were comfortable at all times, even during our transfers from the hotel to Nyerere Park he stopped at a village so myself and my husband could sample the delicious fruits. He was happy to stop on many occasions whenever requested throughout our safari tour. He provided us with many insights into Tanzania. During our safari, he tried his very best to ensure we saw nearly all of the beautiful animals the National Park had to offer. Ibrahim and Khassim ensured we reached the ferry on time for our transfer, as well as assisting with our tickets. Honestly, we will look back so fondly on our honeymoon and I highly recommend Luitours. We are even discussing using their services again for a different safari.
Email Anyes | 20-35 years of age | Experience level: first safari
Exceptional
The safari tour had exceeded all my expectations, our guide Khalifa was incredible, very kind and knowledgeable. He accommodated for all my small requests without hesitation, and provided a wonderful experience for me and my wife.
Would highly recommend!
NL
Email Joshua Ngalomba | 20-35 years of age | Experience level: 2-5 safaris
Memorable Safari with Luitours
Safari with Luitours was amazing, starting from pick up to drop off. We booked our tour to Tanzania with this company and they offered us a great service with reasonable price. Communication with Ibrahim was easy and he was replying very fast to our questions and he suggested a great plan for our holiday
The accommodation was great, lovely food and friendly staffs. Rooms were equipped with Air condition, Wi-Fi and hot shower
Our driver was extremely knowledgeable, he told us lot of information about the parks and the animals, a good driver as well
We plan to book our next trip to Tanzania with this company. We really recommend it.
ES
Email Gabriel Cifuentes | 20-35 years of age | Experience level: 2-5 safaris
A nice and helpful tour operator, with good safari planning and some of the best value for money
Our experience with Luitours safari was perfect down to every single detail.
Contacting them was super simple and they were always happy to answer our questions regarding the safari, even allowing us to change solo activities to make it more close to our travel needs.
The driver, Khalifa, was a very nice person that gave us so much insight into the animals behaviour and ecology. He also did everything he could in order to get us to see the most amount of animals possible. He contributed to making the whole experience one of the best in our lives.
Price was unbeatable assuming everything we did and that we stayed in a luxury lodge.
We would 100% recommend this company to anyone looking to do a good safari in Africa, specially if they are couples like we were.
We'll repeat with them next time we plan on doing a safari!
